Manager Customer Service
Resume:
Matthew Gardam (Lehigh Valley )
Matthew Gardam
**********@*****.***
mattgardam.com
Skills and Experience
Networking and Customer Relations
Internet Marketing
Mortgage Consulting
Credit Improvement Expert/FICO scoring
Advertising
Listed here are the skills that I have for hire. I have proven myself in a variety of occupations. I stepped away from working in an office in 2009 to start my own business and sail my boat to Costa Rica. I am now looking for a modest career in the Lehigh Valley Area while paying the bills with torch work and Ebay. I can provide references and letters of recommendation from any of my past employers.
Work History:
PAG Hauling(Current Employer)
Hauling and Rigging.
Cutting Torch Operator
Truck Driver (Light Duty Dump Body)
2010-2011 Meyer Property Services
-Single axle dump truck driver
- Skid Steer Operator
2008-2009 Servicemagic
-Internet Marketing
-website design
-A top performer
35-40,000 Annual Income
2007-2008Veracity Credit Consultants
Broker Relations Manager
-Directed nine reps.
-Drove key performance indicators according to market and departmental trends.
-Personally Oversaw larger accounts
-Advised reps in regards to FICO scoring.
-Acquired national accounts
-Created and oversaw a cold calling team(a seperate department from the original)directed them according to market research
-Advised IT dept to configure and maintain a the broker database and designed/drafted email campaigns
-Reported to CEO
40-45,000 Annual Income
2007Veracity Credit Consultants
Assistant Manager of Customer Service
-Assisted in direction of day to day duties for 8 customer reps
-Gave FICO advice and counseling for the service reps as they needed it.
-Handled write ups and tardy forms.
-Call queue management.
-Comp and refund approvals
32-35,000 Annual Income
2004-2006Veracity Credit Consultants
Assistant Manager of Processing
-Cross-referencing Consumer Credit Reports
-Disputed Negative Reporting
-Incoming information processing team leader.
-Training
-31,000 Annual Income
2001-2004 Property Management for Private Owner
-Managed a large manicured property and ensured all aspects of the property were in order.
-Managed 3 employees in the summer
-Winter plowing of the pathways and helicopter pad.
27,000 Annual Income
1990-98 Pitcairn/Ferguson Tiber Frame Demolition
-Worked for a company that built Pennsylvania bank barn timber frames.
-Demolition and refurbishing of old original timber frames for use in home construction.
-Assisted in the construction maintenance of three farms.
-Restored a 1800s timber frame home.
-Auto restoration
-Boat restoration
1998-2001College Education
Bryn Athyn College-Arts/Humanities
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