Experienced Administrative Assistant (Bethlehem, PA)

I AM LOOKING FOR A JOB... OVER 15 TEEN YEARS EXPERIENCE IN THE CUSTOMER SERVICE, ADMINISTRATIVE FIELD.

Monique R. Callwood * 1161 Stefk0 Boulevard * Bethlehem, PA 18017 * abqi8w@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Proficient in the Administrative, collections and customer service field with problem solving, communication, and paying attention to detail skills. Self-starter, goal oriented strategist whose confidence, perseverance and vision promotes success. Possess FBI, Child Abuse, Background Check clearances.

WORK EXPERIENCE

Giggles Kids Club ~ Freemansburg, PA 05/2012 --10/2012

Head Teacher/Director

Developed an effective curriculum to ensure students/daycares success.

Manage School resources, hire and train new staff

Assist parents/children with the transition from Pre-K - Kindergarten

Managing the students records, emergency, contact information, and behavioral incidents

Created weekly menus in accordance with federal program guidelines.

Try Co Apartment Program ~ Quakertown, PA 10/2011 --01/2012

Mentor

Assisted residents with financial, housing, personal, independent and educational concerns

Escorted residents to their doctors' appointments, family visits, and weekend trips

Advised them on their financial and personal obligations

Conducted weekly/monthly group-one-on-one meetings with residents

Guide residents daily on the path to independent living

CoWorx Staffing Services ~ Bethlehem, PA 01/2011 -- 09/2011

Recruiter

Certification in Sterling Direct, E-Verify, and Unemployment Claims

Recruit/trained new staff for positions hired for within staffing policy & procedures

Cold called prospective applicants via search engines, job sites, resumes and telephones

Controlled office space, parking, credit accounts, office equipment, keys, and payroll

Maintained confidentiality in all aspects of clients, staff and companies information.

Scheduled/ followed up on rescheduled and/or missed appointments

PIC Business Service Center ~ Lehigh Valley, PA 04/2010 -- 12/2010

Production Assistant

Assisted in preparation for distribution to outside agencies

Examine proofs/printed sheets in to detect errors

Managing one's times and the time of others for scheduled work

Knowledge of principles/processes for providing customers personal service, needs assessment, meeting quality standards for services and evaluating customers satisfaction

Bronx Community Board # 1~ Bronx, NY 05/2004 -- 11/2009

Community Liaison

Prepared monthly/ weekly board meetings to discuss community issues

Assist the community with financial, housing, family, and educational needs while continuing to effectively assist constituents, phones, and community board web

Collectively track all street activities, housing concerns, and NYCPD through the NYC Mayor's office

Controlled all office supplies, phone service, cable, furniture, and informational materials

Efficiently assisted all NYC agencies while conducting surveys of problematic areas in the community

Handled all 311 calls that are received by the Community Board and assist appropriately to outside organizations that can assist

Aquila, Inc. ~ Bronx, NY 08/1999 --01/2004

Administrative Assistant/ Case Manager (Family Shelter)

Prepared memorandums outlining and explaining administrative policies and procedures

Directed the preparation of records, such as notices, minutes and resolutions for agency meetings

Supported companies subordinates and supervisors in identifying and resolving problems

Collected/distributed payroll, termination/new hire, timecards and vendors information

Effectively prepare all family, company, and outside events i.e. calls, set-up, and follow-ups

Collected and distributed paperwork, such as timecards, paychecks, and termination notices

Basics, Inc. ~ Bronx, NY 09/1997 -- 05/1999 Administrative Assistant (Residential Shelter for Men)

Created and modify documents such as invoices, reports, memos, letters and financial

statements using word processing, spreadsheet, database and/or other presentation

software such as Microsoft Office, QuickBooks or other programs.

Scheduled appointments, relayed information to callers, took dictation, and relieved officials of clerical work and administrative business details

Interact with the organization's Board of Directors.

Received and re - routed incoming and outgoing mail

Located and attached appropriate files to correspondence to be answered by employer

Answered telephones, routed calls to appropriate officials, CEO's and other employees

EDUCATION

Norman Thomas High School ~ New York, NY

High School Diploma Graduated 1994

Metropolitan College of New York ~ New York, NY

Associates Degree In Human Service Graduated 2004

TRAINING

American Heart Association May 2012

CPR Training

Water Safety Training

CERTIFICATIONS

E-Verify (Background Checks) January 2011

Sterling Direct February 2011

Contact this candidate