Customer Service Sales

shawn sumners

Email: abqi8i@r.postjobfree.com

Address: **** ********* **

City: columbus

State: OH

Zip: 43231

Country: USA

Phone: 614-***-****

Skill Level: Management

Salary Range: $70,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

QUALIFICATIONS PROFILE

Versatile and goal-oriented professional equipped with exceptional management proficiency in sales, marketing, and customer service; coupled with excellent communication, interpersonal, organizational, and multitasking skills. Known for unswerving dedication in delivering customer service excellence as well as in maintaining the highest degree of integrity in all relationships and transactions. Armed with proven ability to effectively analyze an organization`s critical support requirements; identify deficiencies and potential opportunities; and develop innovative solutions for increased reliability and improved productivity.

ACCOMPLISHMENTS

Established a reputation for effectually handling increasing responsibilities by earning fast-track promotion to store manager.

Consistently accomplished and surpassed monthly, quarterly, and yearly company sales goals.

Successfully led and directed four department leaders toward management roles.

Gained recognition for providing positive impact with morale as well as customer satisfaction within the stores handled.

PROFESSIONAL EXPERIENCE

The Kroger Company-Columbus, OH (2004-Present)

STORE MANAGER 2006-Present

- Handle all facets of store operations, such as training of store associates to promote and achieve desired sales results and earnings before interest, depreciation, taxes, and amortization (EBIDTA) results.

- Utilize keen attention to detail in supervising store teams through planning, implementation, and execution of merchandising and operations strategies.

- Establish and maintain strong relationships with local community organizations served by the store.

- Carry out and complete daily tasks, such as overseeing financial cost on labor and supply to address customer service needs and attain financial targets.

- Spearhead direct reports regarding the performance of tasks and duties; accomplish performance reviews and provide individual feedback.

HUMAN RESOURCES COORDINATOR 2005-2006

- Effectively managed and resolved human resource issues for 20 stores in the Columbus area.

- Attended and addressed issues between the company and the union.

- Played a pivotal role in interviewing, analyzing and determining potential management trainees as well as coordinating their schedules during the training.

- Enforced strict compliance with store rules and regulations of every service director in the store.

CO-MANAGER 2004-2005

- Assumed responsibility in monitoring and ensuring that assigned departments meet and surpass sales goals while maximizing allocated budget; created sales plan from merchandising.

- Took charge of analyzing schedule in line with customer`s needs and guaranteed readiness of several departments for daily business operations.

Manhattan Mortgage Group-New Albany, OH

MORTGAGE BROKER 2003-2004

- Served as a proactive independent mortgage broker across the State of Ohio while coordinating closely with lenders regarding purchases and refinances.

EDUCATION

BACHELOR OF ARTS IN COMMUNICATIONS 1999

Hampton University-Hampton, VA

PROFESSIONAL DEVELOPMENT

Certified Team Building Trainer-Extraordinary Leadership through Spirited Teamwork

ACTIVITIES

Assistant High School Basketball Coach-South High School Columbus, OH

Volunteer and T-Ball Coach-Recreation Basketball Columbus, OH

Member-Elementary School Parent-Teacher Association (PTA) Columbus, OH

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