Customer Service High School

Kevin Keene

Email: *********@********.***

Address: **** ****** ******, *** *****

City: Whitehall

State: PA

Zip: 18052

Country: USA

Phone: 484-***-****

Skill Level: Entry

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KEVIN KEENE

4217 Bridge St, 2nd Fl Whitehall, PA 18052 *******@*****.*** 484-***-****

A rarely absent, usually early, experienced, responsible, dedicated and trainable team player awaits an opportunity to enhance your team with highly recognized skills, autonomy, motivation and twelve years of at&t management experience

SKILLS/ATTRIBUTES

PC/MS Office proficiency with 55 wpm typing, analytical/technical and mechanical aptitude, excellent communication both written and verbal, detail orientation, leadership, task ownership, organization, management, multi-tasking, and considerable experience in customer service

EMPLOYMENT HISTORY

Randstad Staffing and Recruiting, Bethlehem, PA (08/2012-present

Assembler of hydraulic valves in a production line for Bosch Rexroth: my high level performance has lead to increased responsibilities

Passaro Remodeling, Whitehall Township, PA (12/2008-present)

Assist business owner in home remodeling projects sharing ideas and experience to enhance service and customer satisfaction

HYDAC USA, Bethlehem, PA (10/2011-04/2012)

Floor and general building maintenance: quality and dependability of my work resulted in permanent hiring and above average wage increases

H.T.S.S Employment Services, Emmaus, PA (05/2011-10/2011)

Floor and general building maintenance at HYDAC

Nestle Foods & Teva Pharmaceuticals (12/2008-05/2011)

Performed as a warehouse associate operating forklifts and filling orders

Northwestern Lehigh School District, New Tripoli, PA (09/2008-12/2008)

Substitute custodian throughout the district: my work was recognized as being above standard and completed in a timely and efficient manner

Co-Owner, Millrace Woodworks LLC, Washington, NJ (08/2007-0820/08)

Business partner in a cabinet making shop sharing responsibilities of cabinet production, acquisition of raw materials, customer relations, cost analysis, marketing and schedule adherence: efforts led to a more streamlined operation

Early Retirement from at&t, 12/2006-08/2007

Purchased home in New Tripoli, PA and enjoyed making improvements to my investment

First level Manager, at&t, Bridgewater, Morristown, Piscataway, NJ (10/1988-12/2006)

Over the course of five promotions, and numerous customer service recognitions some of the highlights were:

Chosen to staff a pilot customer service desk for data center users fielding high volume incoming calls for support

Customer service/IT support of pc installation and hardware/ software maintenance for a two hundred member call center

Assistant in creation of a technical problem reporting database for fellow call center employees to input trouble tickets to our technical team greatly improving communication between support and user groups: my monthly trouble ticket resolution rate was usually highest of the team

Primary contact for obtaining/maintaining corporate system id`s: my dedication to this function enabled call center employees to be thorough and efficient. Self motivation led to web accessible documentation of detailed, user friendly instructions that empowered employees to help themselves and reduce delays.

Leader of committee defining emergency weather operational procedures: resulting guidelines ensured consistent staffing during inclement weather

Creator and administrator of MS Excel spreadsheet tracking employee corporate system id`s that enabled the successful compliance with Federal Sarbanes/Oxley security requirements

Administrator/technical assistant in division wide communication group facilitating information sharing symposiums: my database management and logistical reporting via MS Outlook for this group was praised by several key organizers for being instrumental in successful events

EDUCATION

Various at&t corporate courses

Eastern Illinois University, Middlesex County College and Raritan Valley Community College

Illinois Valley Central High School High School Diploma

LCTI Material Handling and Forklift Safety Training

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