Resume

Customer Service Manager

Location:

Palm Springs, CA

Posted:

February 01, 2013

Contact this candidate

Resume:

marta ramirez

Email: abqi71@r.postjobfree.com

Address: **** * ***** **

City: Palm Springs

State: CA

Zip: 92262

Country: USA

Phone: 831-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Marta V Ramirez.

1960 E Amado Rd Palm Springs CA,92262.

831-***-****:abqi71@r.postjobfree.com

Work History.

9/2004 to 8/2012.

University of California Santa Cruz Dining Services.

Food Service Worker.

Responsible for daily set up of beverages stations clean and ready for service. Prepared and served beverages such as coffee, tea and fountain drinks. Apportioned and served food to facility residents, ensured proper cleanliness was maintained in all areas of the beverage and front of house, display cases, equipment, and order transaction area. Assisted diners with seating as needed, carefully maintained sanitation, health and safety standards in all work areas, cleaned up spilled food, drink and broken dishes, placed food servings on plates and trays according to orders or instructions, help prepared food for parties, holiday meals, luncheons, special functions, and other social events, prepared and served hot and cold beverages, prepared food items such as sandwiches, salads, soups, responded to resident or guest complaints regarding food or service, served customers in eateries that specialized in fast and inexpensive carry-out food, set up banquet tables, sorted and removed trash, assisted guests with placing orders in an informative and helpful fashion. Answered questions about menu selections and made recommendations when requested, operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators, prepared the buffet and salad bar for dinner service. Took initiative to find extra tasks when scheduled duties were completed.

Denise Grey (supervisor),831-***-**** . abqi71@r.postjobfree.com

9/2002 to 9/2004

Sodexo, Dining Service at University of California (Santa Cruz)

Food Service Worker.

Dining Line, frequently washed and sanitized hands food areas and food preparation tools. Followed proper food handling methods and maintained correct temperature of all food products, effectively assisted kitchen staff in producing food for banquets. Catered events and member dining areas. expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns. Consistently kept a clean and safe environment by adhering to all federal state and local sanitation and safety requirements. Provided courteous and informative customer service. communicated clearly and positively with co-workers and management.Packaged menu items into bags or trays and placed drink orders into carriers, performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Joseph De Page (supervisor)831-***-****.

abqi71@r.postjobfree.com .

2/2002 to 2/2008

Yole Mungae

Caregiver

Personal Assist.

Assisted patient with multiple chronic diagnoses and asthma. Evaluated patient care procedural changes for effectiveness. Coordinated with doctors and nurses to develop care plans for patient. Utilized strong assessment skills to determine necessary care and provided health food,administer medicaments and provide company.

Ronal Mungae (son) 415-***-****.

WWW.2WHITEGLOVES.COM .

1/2002 TO 9/2002

Sunset Inn Hotel.

Santa Cruz, California.

Housekeeper, cleaned rooms to the satisfaction of all clients, hand dusted and wiped clean office furniture, fixtures and window sills. Swept and damp-mopped private stairways and hallways. Removed trash and dirty linens from room attendant carts, replenished hotel amenities such as drinking glasses and writing supplies.

Laura Delang (manager) 831-***-****.

5/2001 to 1/2002.

Foster Freezer.

Watsonville, California

Restaurant, Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles, properly portioned and packaged take-out foods for customers. Served orders to customers at windows, counters and tables. Took necessary steps to meet customer needs and effectively resolve food or service issues.. Used all food handling standards.

Carlos Esquivel (Manager)831-***-****.

4/1997 to 2/2001.

Boutique Moda Inn.

Costa Rica

Owner: Purchase,Described use and operation of merchandise to customers, bookkeeping. Managed projects according to timeline and seasonal changes. Informed potential buyers where garments could be purchased. Drove sales by developing business strategies, marketing plans and merchandise assortments, established the design integrity and best strategy for multiple brands. Worked effectively in a heavily cross-functional, fast paced environment. Developed innovative product solutions grounded in clear understanding of customer needs. Placed special merchandise orders for customers.

4/1977 to 3/1997.

American Ice Cream: Ice Cream Retail (Costa Rica).

Delivered excellent customer service by greeting and assisting each customer. Prepared and served beverages such as milk shakes, sundaes, bananas split. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments .Trained staff employees for correct facility procedures, safety codes. Worked as a team member to provide the highest level of service to customers, carefully maintained sanitation, health and safety standards in all work areas.

Milton Sanchez (manager) (2237) 2911.

(These work experience, I consider as my education for commercial/retail/food service.).

Concepcion San Rafael Heredia,school: Diploma. (Costa Rica).

San Isidro Heredia, High school: bachelor. (Costa Rica).

Santa Cruz Adult School, English as second Language, 4 year .(Santa Cruz CA).

Skills

My work experience And the Job Training in and around the Dining Hall at University Santa Cruz with All appliance, tools, equipment and procedures use and operate the following Grill, ovens, steamer, burner, meat slicers, mixers, and kitchen related hand utensils.

I organize and direct assigned student production staff, keeping an eye safe work habits and condition.

I have also worked in a special events at the University of Santa Cruz as waitress and cashier. I have received training from the chemicals we use in the dining.

I have two certificates from Serv Safe NRAEF and continue to receive training techniques and procedures for food preparation, storage and service. food and beverage handling expert, strong customer relationship builder, cash handling, frozen yogurt experience, reliable, punctual and committed to customer service, able to work in a fast paced environment, Able to work with hands continuously

Consistently complies with polices and procedures, banquet operations and off-site catering, energetic self-starter comfortable, standing for long time periods commercial, reliable team worker.

References.

Carlos Mendez: Friend.

Morongo Casino, Floor Supervisor.

760-***-****. Sancho901@verizon,net

William Prime. Assistant Director, Dining Services.

University Santa Cruz California.

831-***-****.

abqi71@r.postjobfree.com

Wade Garza .Unit Manager. Dining Services.

University California Santa Cruz.

831-***-****.

abqi71@r.postjobfree.com