Customer Service Development

Pamela Wood

Email: *********@********.***

Address: *** * ********

City: Wheeling

State: WV

Zip: 26003

Country: USA

Phone: 304-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Pamela G. Wood

104 South Broadway Street

Wheeling, West Virginia 26003

304-***-****(res.) 304-***-****(mobile)

*****@***.***

I am searching for a position that will use my skills, education and experience in the human services field.

Skills

Eight years successful experience providing fiscal, strategic and operational management in a nonprofit organization. Dynamic, results-orientated leader with a strong track record of performance with a nonprofit housing/community development organization. Keen analysis and team approach to drive organizational improvements and implementation of best practices. Capable of motivating staff, fast learner, polished public speaker and hard working. Other skills include:

Strategic planner, visionary and mission orientated

Contract negotiation and arbitration experience

Skilled at creating strategic alliances and partnerships

Public and media relations experience

Policy and Procedure development

Team Building ability

Successful grant writer and fund raiser

Independent worker

Creative

Excellent written and verbal communication skills

Develop and implement programs

Works well with Board of Directors

Education

B.A. West Virginia University

M.A. Counseling Program-Waynesburg University Beginning Grad School in fall term of 2012-2014 (CACREP certified LPC program) G.P.A. 3.5

Goal to go on to PhD program once LPC program is completed.

Professional Experience

Vice President of Community Development 2012-present

Vandalia Heritage Foundation, Wheeling WV

Coordinate and carry out fundraising and fiscal management activities, including grant writing, reports to funders, contract negotiations, development and implementation of work programs, the development and oversight of programs and organizational budgets, and maintenance of financial and other records that comply with standard accounting principles, ensuring sufficient financial and other sources to implement programs; maintaining effective relationships with public and private supporters or the organization.

Work with board members and staff to complete implementation of projects.

Work with Board of Directors to develop goals and policies to effectively guide the growth and development of the organization.

Identify and evaluate the potential project sites and properties. Negotiate acquisition of potential sites and properties. Negotiate and approve terms with local jurisdictions, investors, lenders, attorneys, architects, engineers, joint ventures and other potential partnerships.

Hire, supervise, train and guide interns and develop staff. Coordinate board development and training.

Be the public face for the organization, including speaking engagements, public hearings and other public forums, speaking to community groups and the media

on behalf of the organization. Develop and maintain public awareness of the work of the organization with local, state and federal housing agencies.

Represent the organization on outside Boards and/or other committees. Maintain effective relationships and coordinate with national, state and local partner organizations. Maintain current knowledge base on federal and state housing programs and issues and facilitate information exchange among housing practitioners.

Director of Community Development 2009-2012

Youth Services System Inc, Wheeling WV

Developed programs, media relations, secured funding for 11 unit transitional housing project, developed strategic plan for organization, conducted staff training sessions. Worked with families in crisis, homeless and hard to house clients.

Executive Director2004-present

Housing Connections Inc. Wheeling WV

Developed housing projects in low income neighborhoods and for working poor, created lease to own program, housing plus services program and winter freeze emergency shelter. Secured grants, operational and development funds and Congressional Appropriations for organizations sustainability. Supervised staff, developed budgets, organized community meetings and lobbied in Charleston and Washington for housing issues and tenants rights.

Senior Union Organizer/ Political Director 2001-2004

Service Employees International Union 1199P

Harrisburg. Pa.

Represented workers (primarily women) in arbitrations and contract negations, coordinated political campaigns and lobbying activities in Harrisburg and Washington D.C.

Coordinated, trained and supervised 25 chapters

Conducted contract negotiations

Presented arbitrations before Labor Board-high success rate

Coordinated strike, demonstrations and protests

Political and campaign director for Southwestern Pa.

Customer Service/ Union Rep. 1997-2001

Bell Atlantic/Verizon

Washington Pa

Customer service activities, complaint resolution, record keeping, represented workers in disputes and contract negotiations

Created educational material for staff and members

Conducted training, supervision and evaluation of staff and members

Engaged in extensive political work and lobbying

Conflict resolution of ongoing cases

Prepared contracts and policy for office

.

Additional Information

East Wheeling Business Council 2004-present

Wheeling, WV-Board Chair 2009-2012

Community Homebuyers Investment Program 2005-2010

Wheeling, WV-Board Chair 2007-2010

YWCA of Wheeling, WV 2007-2009

CommunityWorks of WV 2005-2009

Treasurer 2007-2009

NonProfit Congress 2005-2010

Washington DC

Representative for West Virginia

Community Relations Board for Bannum House 2009-present

Board of Director

Community Development Institute-1 year

NeighborWorks Institute-Affordable housing and community development tracts

NeighborWorks Institute-Pursuing certification in Management and Leadership

AFL-CIO School of Labor Studies, Washington D.C.

Penn State University School of Labor Relations, State College, Pa

SEIU International Organizing Institute, George Meany Institute, Washington D.C.

2000 Recipient of the Mother Jones Hell Raiser Award- AFL-CIO

Contact this candidate