Quality Assurance Customer Service
Resume:
Judith Ashton
Email: abqi5h@r.postjobfree.com
Address: *** **** **., **** *
City: Manchester
State: NH
Zip: 03103
Country: USA
Phone: 603-***-****
Skill Level: Experienced
Salary Range: $34,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Judy Ashton
E-mail: abqi5h@r.postjobfree.com
379 Huse Road
Manchester NH 03103
Summary
Seeking a challenging opportunity that will best utilize acquired skills, education and experience in an administrative support environment, oriented toward continued responsibility and professional growth.
Experience
Report Production Specialist
Health Dialog Services Corporation - Hospital & Health Care industry
May 2008- December 2012 (4 years 8 months) Bedford, NH
* Weekly, monthly and quarterly report generation for 16+ clients
* Maintenance of data and report formatting; including working with Analysts, Developers, Client Performance Managers and Quality Assurance
* Developed process documentation
* Familiarity with Windows 7, Microsoft Office 2010, puTTY, Toad for Oracle 8.6.1, Business Objects IX, Tidal Scheduler, CMS Supervisor, Outlook
* Used effective interpersonal and communication skills as a team player to provide substantial input into problem solving and quality assurance activities
* Maintained a philosophy of providing quality, conscientious customer service aimed at fostering continued customer satisfaction and confidence
Administrative Assistant
Canterbury Shaker Village - Museums and Institutions industry
June 2002- December 2005 (3 years 7 months) Canterbury, NH
* Membership processing
* Assisted Development Director
* Data entry (Raiser's Edge)
* Mass marketing
* Reception, Filing, Appointment setting
* Support of Executive Management
* Developed marketing materials and coordinated direct mail campaigns
* In a supervisory role, managed up to 10 employees with direct responsibilities for task assignment, scheduling, new-hire orientation, and training
Purchasing Specialist
Southern New Hampshire University - Higher Education industry
June 1997- March 2002 (4 years 10 months) Manchester, NH
* Data entry (DataTel)
* Bid solicitation, vendor selection and pricing negotiations
* Inventory control and product/supplies ordering
* Filing
Education
Colby Sawyer College
Associates, Liberal Arts and Sciences/Liberal Studies
University of New Hampshire
Sociology
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