Customer Service Sales

Brenda Budzynski

Email: abqi0m@r.postjobfree.com

Address: **** ******** ****

City: Lutherville Timonium

State: MD

Zip: 21093

Country: USA

Phone: 410-***-****

Skill Level: Director

Salary Range: $200,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Brenda J. Budzynski

2416 Hartfell Road, Timonium, MD 21093,

410-***-**** (Cell), abqi0m@r.postjobfree.com,

http://www.linkedin.com/pub/brenda-budzynski/2a/775/8ab

HIGH-TECH MARKETING & BUSINESS DEVELOPMENT EXECUTIVE

25+ yrs in global thought leadership, operations and product management

Distinguished career comprised of building strong customer relationships, managing large worldwide organizations, and delivering positive financial results. Expert at leveraging technology in order to create, market and sell next generation wireless products and services.

Executive level abilities working in global markets through various channels generating new business opportunities, growing revenue, exceeding compensation targets, and improving brand awareness. Impressive background highlighted by several cross functional positions in marketing, business development, sales, customer service and support, program management and engineering operations. Proven ability to resolve complex business issues, exceed customer expectations and close the big deals.

Global Marketing and Program Management

Launched worldwide go-to-market campaigns

Strategic Marketing plans, and collateral

Forecast, drive and deliver revenue

Budgets, milestones, escalations and action plans

Engineering Operations

Strategic Planning and M&A

Technical RFP/RFI proposal content development

Global product engineering

Software Development Lifecycle (SDLC) process

Business Development and Product Management

Pursuit and Capture Management

Global strategic C-level customer engagement

Direct and in-direct sales channels

Competitive/industry analysis

Customer Service and Support

Customer Satisfaction

Executive level client escalations

Tier 1, 2 and 3 Call Center Customer Care

Strong communication skills and business acumen

Substantial division level sales achievements in the communications industry. Captured new business and market share with Global Service Providers, Network Equipment Manufacturers, Government and Enterprise customers.

Conducted Services M&A due diligence resulting in $162M JDSU acquisition of Agilent. Project managed the integration of the services Alcatel-Lucent, AT&T-Lucent and NCR mergers with seamless operational execution.

Revamped the Sales & Operations Planning (S&OP) process. Partnered with sales operations to improve the material demand planning and revenue forecasting process and increased profitability and customer satisfaction.

PROFESSIONAL EXPERIENCE

TeleCommunication Systems (TCS) - Commercial Software Solutions, Annapolis, MD 2011 - present.

General Mgr/Sr. Dir, Customer Operations -Marketing, Bus Dev, Operations, Project Mgt, and Support.

Recruited by NA leader of secure mobile data communications, E9-1-1 and text messaging to support a $70M business. Delivered 60+%GM leading the Professional Services BU providing messaging software and Tier 2 & 3 technical support.

Multi-site operational program accountability for 60+ software engineers, marketing product manages, business development engineers, and program managers developing custom wireless software solutions and products.

Managed revenue forecasting process, P&L, ROI, SLA's, responded to RFI/RFP, and conducted go/no go bid reviews

Engaged in M&A due diligence and decisions to purchase and integrate global software development business.

JDSUniphase (JDSU) - Communication Test & Measurement (T&M), Germantown, MD 2008 - 2011

General Manager, Global Services, Marketing, Operations, Business Development, and Customer Care

Senior Executive role accountable for global high-performing team of 9 directors and 400 employees.

Created management vision, goals and strategic plans to grow a $75M P&L business to $200M in

Managed Pursuit and Capture Management process. Led the Global Services deal desk review process.

Identified strategic sales channel strategies. Pioneered innovative global product and services solutions. Generated marketing launch plans and analyzed industry, customer and competitive market data and trends.

Defined go-to-market strategies, targeted strategic channels and provided input into business and corporate vision.

Director, Global Marketing, Services Sales and Business Development, Global Services

Penetrated global markets and created marketing, strategic planning, and sales campaigns for next generation services.

Hired, coached, mentored and developed a highly effective team, and assigned account executive customer territories, designed compensation plans, and created and exceeded sales incentive program.

Guided teams in the creation of competitive and customer intelligence, market analysis, ROI, forecasts, SWOTs, value propositions, roadmaps, collateral, funnels, press releases and market launch plans in various media.

Focused on business results and delighting the customer. Built strong c-level client relationships, created lasting business processes and established worked with global direct and in-direct sales channel partners.

Alcatel-Lucent, (ALU, Lucent Technologies, Bell Labs, and AT&T ) MD, PA, NJ 1987 - 2008

Alcatel - Lucent, Director of Engineering Operations - Global Professional Services, Hunt Valley, MD.Directed 15 managers and 350 wireless/wireline system engineers supporting Service Provider customers. Designed the telco sftw/hrdw eqpt specs and solutions to build network capacity, and monitor operations, security, and performance.

Inherited unprofitable customer program and returned account to a cash flow positive position in 1 yr by outsourcing services to lower cost engineering suppliers in Europe/Asia and reduced costs 40%

Earned #1 performance ranking for exceptional financial and quality results (ISO 9001/TL9000) 6 consecutive yrs.

Restored service to NYC after Sept 11th by collaborating w/Verizon to fix system and equipment vulnerabilities.

Delivered $400M in mobile cell sites. Managed performance, P&L, forecast, budget, EH&S and ISO quality metrics.

Lucent, Director of Supply Chain and Customer Service - Order Management Operations, Hunt Valley, MD

Managed a customer service and manufacturing global supply chain team of 5 mgrs and 60 employees. Managed quote-to-cash B2B/B2C order process and resolved customer and material jeopardy's impacting revenue recognition.

Managed the newly outsourced contract manufacturing operations and created business processes for forecasting, demand planning, order fulfillment, asset management and the service support help desk with new product vendors.

Bell Labs, Technical Manager, Global Program Management - Software Development, Holmdel, NJ

Championed the end-to-end program management for the systems engineering, software design, integrated product development, and testing phases for global telecom network performance monitoring security software.

Developed, tested and delivered software programs for clients in Saudi ($400M), Belgium ($50M) and Japan ($25M).

Pioneered global business start-up activities and created strategic plans, schedule, investments, and forecasts.

Bell Labs, Consultant, Global Business Process Re-engineering - Quality Assurance, Holmdel, NJ

Consulted w/global clients benchmarking order realization processes against industry leaders. Re-engineered business model and established key performance indicators to increase customer satisfaction, profitability, and org effectiveness.

Addressed client needs with expert level talents in: Project management, Total Quality Management (TQM), EH&S, technical writing, process re-engineering, org re-design, TL9000/01 auditing, change management and facilitation.

Re-engineered client business processes and saved $8M in costs while on 6 month assignment in Mexico City.

AT&T, Sales & Marketing Account Manager - Business Development Account Team, Philadelphia, PA

Sold and marketed $25M in switching hrdwr/sftwr equipment in a competitive environment, created and influenced opportunities and increased services revenue 10% YoY by targeting finance, government, and education customers.

Exceeded sales quotas 100-150% prospecting accounts and responding to proposals for emerging technologies.

Increased market share in new markets by developing innovative product and services strategic marketing plans.

AT&T, System Equipment Engineer - Operation Support Systems (OSS), Cockeysville, MD

Conducted central office surveys, engineered the equipment technical requirements, and configured network schematic diagrams and installation procedures for Bell Atlantic and Federal Systems (Dept of Defense) customers.

Engineered the Telco data/transport equipment hardware and software specifications for Operation Support Systems including security, network performance, EH&S, traffic analysis, alarms and 911 monitoring systems.

EDUCATION

Bachelor of Science, B.S., Electrical Engineering - Clemson University, Clemson, SC

Project Management Certificate - George Washington University, Washington, DC \

Coursework completed toward MBA - University of Phoenix, Columbia, MD

Executive Education - Ashridge College (England), UCLA, (California), International Inst for Mgt Dev (Switzerland)

ACHIEVEMENTS

1st Degree Black Belt - Tae Kwon Do, Martial Artil, 1989 - present

Frost & Sullivan industry award - Team won for excellence in cutting edge test equipment services.2010,

Professional Licenses - Primerica Financial Services - Series 6, 63 and 26 securities licenses 2003 - 2007.

Public Speaking - College of Notre Dame of MD, Johns Hopkins University, Baltimore City Schools Career Day, SC State University, Loch Raven High School and Benedict College. 1990 - 2010

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