Customer Service Management

Jevin Krishen Ramjattan

Chambre **, Foyer de Jeunes Travailleurs Performance 13,

** ********* ** *** **** Leclerc, 13090, Aix-en-Provence, France.

Mobile: +33 6 43 95 80 48 [Mobile]

Email: abqi0l@r.postjobfree.com

OBJECTIVES To deliver maximum organizational value in the domain of information & web technology management;

and to become a skilled business-oriented technology strategist.

RESEARCH INTERESTS IS Evaluation, Interactive Health Communication, Tourism MIS, Green IT, Environmental MIS,

Disaster/Emergency MIS, Biomimicry & Innovation, Ubiquitous Computing, CMS, eLearning, RFID Logistics/SCM.

EDUCATION

2007-2009 International Master in Management of Information Technology [Erasmus Mundus Scholarship]

100% funding; elite 21-member cohort; 13 nationalities; 3 countries; & 3 degrees. [http://www.immit.eu]

MSc. in Information Management: Tilburg University, The Netherlands.

MSc. in Economics and Business Administration: Turku School of Economics, Finland.

MSc. in Management & Information Technology: IAE Aix-en-Provence, France.

Bachelor s Degree, Computer Information Systems

2004-2005 [Presidential Scholarship Award]

[GPA: 3.97/4.0; President s List Honours]

Monroe College, New Rochelle, New York, USA.

2002-2004 Associate Degree, Information Technology: Information Systems Development

College of Science, Technology, and Applied Arts of Trinidad & Tobago [COSTAATT], Trinidad.

PROFESSIONAL EXPERIENCE

July 2009-Present Eurocopter, Marseille Area, France. [http://www.eurocopter.com]

STRATEGIC-RESEARCH CONSULTANT

Study of the evolution/trends of current markets, market needs, & technologies.

Service-innovation strategy development & new service-offering portfolio design.

February 2009-July 2009 Osiatis, Technoparc du Griffon, Marseille Area, France. [http://www.osiatis.net]

INFORMATION SYSTEMS MANAGEMENT CONSULTANT

Conducted an evaluation on open source system implementation & adoption in high-

availability, transaction-processing environments [for Masters-Thesis Research].

Improved French-language skill & knowledge of French public-administration sector.

February 2007-June 2007 Columbus Communications [Flow], Trinidad. [http://www.flowtrinidad.com]

LINUX/UNIX SYSTEM ADMINISTRATOR

Responsible for setup, maintenance & administration of Linux/Unix servers [Backup,

Caching, DNS, FTP, LAMP] using Putty, VMware, VNC, WinSCP & Webmin.

Implemented high-availability [dual-homed] VOIP-servers [using Heartbeat & IP

aliasing] which supported an enhanced company function as a VOIP-provider.

Created periodic backup scripts [using Tar & Rsync] for 6 mission-critical servers

[DNS, Mail]; gained exposure to Amanda Backup System & BackupPC.

Updated network maps using Solarwinds: Orion Network Performance Monitor.

January2006-November 2006 The Arthur Lok Jack Graduate School of Business, Trinidad. [http://www.gsb.tt]

INFORMATION TECHNOLOGY ANALYST

Implemented IT Solutions for automating & simplifying business processes [aided in

Blackberry s BES, Barracuda Spam Firewall, IIS IPP printing, & Helpdesk setup].

Maintained the intranet & internet websites [using Drupal CMS and Dreamweaver].

Knowledge gained in the setup, upgrade, maintenance & administration of PC

systems, servers & networks using Windows Server 2003 & Active Directory.

Gained CRM skills via support & training of 100 staff & 800 student members.

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PROFESSIONAL EXPERIENCE [CONTINUED]

March 2005-August 2005 Symbio Technologies, New Rochelle, New York, USA. [http://www.thesymbiont.com]

SOFTWARE & WEB DEVELOPER

Obtained exposure to Linux environment, FLOSS philosophy & thin-client concepts.

Developed a [Mozilla-Approved] Firefox kiosk-browser extension using XUL/JS.

Developed two websites for internal use, using PHP/MYSQL & Mambo [CMS].

COMPUTER SKILLS

Applications Microsoft Office, Open Office, Mambo, Macromedia Dreamweaver & Flash, Photoshop.

Platforms Microsoft: DOS, Windows [98, 2000, NT, XP, Vista], Windows Server 2000/2003; UNIX

[Sun/Solaris, OpenBSD, Linux: Fedora, Red Hat, Ubuntu, Debian]; Mac OS-X.

Systems Development & Management

Information Systems Analysis, Design & Evaluation skills; Human-Computer Interaction/Interface Design.

DBMS [using MS Access, MySQL & Oracle: SQL Plus]; Data mining & BI: OLAP [using Excel & WEKA].

Computer Languages

Web: HTML, CSS, PHP, Java Script, XML, XUL; Modelling: UML [using NetBeans], WSDL, BPEL.

Scripting: sh, bash, csh, ksh, ms-dos batch scripting; Development: Java, C, C++, SQL, Visual Basic 6.0.

Networking

TCP/IP, DHCP, DNS [BIND], Apache, IIS, Firewalls [ISA, IP-tables], Squid, SSH, SCP, SolarWinds.

Industry Experience

Telecommunications [Cable/ISP], Education, Facilities, Social Services, Software, Thin-Clients, Consulting.

RELATED SKILLS

Languages: English [Native-Fluent] French [Conversational] Finnish [Basic] Dutch [Basic].

Managerial: Project management, Business/IS alignment, IT partnership management, Business process

integration, Marketing, Negotiation, Multicultural Communication, Accounting, & Finance.

Other: Systems diagnostics, Facilities & cable management, Logical processing, Creative thinking & design.

TRAINING & DEVELOPMENT

November-December 2006 Youth Training and Employment Partnership Programme Ltd, Trinidad.

Adobe Photoshop Graphic Arts [using Adobe Photoshop CS2 on Mac OS-X].

October-November 2006 CompTIA [Computer Technology Industry Association].

A+ Certified Professional: Core Hardware Service & Operating Systems Technologies.

July-September 2006 The Arthur Lok Jack Graduate School of Business, Trinidad.

Statistical Package for Social Sciences [SPSS Basic 1 & 2].

May 2006 American Safety & Health Institute.

Professional Level CPR; Universal First Aid for the community & workplace.

April 2006 The Arthur Lok Jack Graduate School of Business, Trinidad.

Customer Service Training [Quality Service & Customer Care].

INTERESTS

Internet & Web Technologies: RSS, Web 2.0; New & Emerging Technologies: RFID, Ubiquitous Computing.

Swimming, Cycling, Travelling, Music & Arts, Film & Theatre, Writing, Languages & Cultures, Philosophy.

PROFESSIONAL ASSOCIATIONS

Association for Computing Machinery [ACM] IMMIT Alumni Representative Trinidad & Tobago Computer

Society [TTCS] T&T Linux Users Group [TTLUG] Study Association for Business & IT [ASSET: SBIT] The

Student Union of TSE [TuKY] Students in Free Enterprise [SIFE]: President s Volunteer Service Leadership Award.

ADDITIONAL INFORMATION Date of Birth: 07-September-1985 Gender: Male Nationality: Trinidadian [ ].

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