Customer Service Sales

Sales/Marketing/Customer Service/Claims (Austin Texas)

John Mason

***** ** *** **** *** Valle, TX 78617,

512-***-****, ********@*****.***

Objective:

Seeking a position that will demonstrate and utilize my customer service, marketing and/or sales skills.

Experience Summary

Customer Service & Sales Rep -- 2007-Current (Part-time)

Old School Nation

Engage in sales, inventory-taking, reconciling cash receipts and deposit

Inventory stock and reorder when inventory drops to a specified level.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions

Maintain online orders for online store, process and ship items to customers.

Meet with customers and gather info for products to be screen printed and give customer quote.

Assist with extensive promotion set up and tear down

Transport promotional elements to/from event sites

Customer Service & Collections -- 2009-2010

Municipal Service Bureau (Gila Corp)

Establishes contact with debtors for the purpose of collecting delinquent funds and bringing to final closure past due amounts.

Reviews alternatives for payment with debtors.

Uses skip trace tools provided to locate debtors.

Adheres to dialer schedule and work standards.

Monitors payment status of accounts.

Ensures all legal and company efforts have been taken to collect accounts.

Maintains proper documentation of discussions with debtors and enters information into computer.

Maintains or exceeds pre-established goals relating to the collection of past-due accounts

Marketing Representative/Trainer -- 2005-2007

General Marketing (GMR)

Assist with extensive promotion set up and tear down

Transport promotional elements to/from event sites

Demonstrate onsite excellence through cooperation, encouragement, valuing co-worker opinions and giving maximum effort each and every day

Learn and understand program key messaging

Train and manage onsite Brand Ambassador (BA) staff

Manage team expectations clearly in order to keep all BA staff aware of program objectives

Daily management of program operations (e.g. shipments, equipment, computers, Data Collection Devices (DCD), assets and inventory)

Assist in cleaning and maintaining event site and components before, during and after the event

Communicate directly with Tour Manager, Production Manager and GMR Program Management

Maintain promotional vehicles

Collect and approve all onsite timesheets

Complete promotion recaps and reports

Other duties as assigned by Manager and GMR Corporate

Senior Recovery Collector -- 2002-2005

Providian Financial

Multi task, problems solve and assist in managing personal debt and customer service.

Top 20% of employees that recovered debts owed to Providian Banks across the nation; I was recognized monthly with commission bonuses for maintaining effective recovery work

Insurance Sales Agent - 1999-2002

Progressive

Sold new insurance policies, trained new hires, researched and report continually changing insurance laws.

Provided investigation/research from other insurance companies.

Maintained numerous confidential records including: contracts and personal insurance plans.

Advanced to the top 10% in Texas Auto Pro by making over one million dollars of profit for Progressive Insurance within the first year and received company's highest sales award consecutively for three years in a row.

Education

Austin High School Austin, TX 1993

Edward Waters College, Finance, Jacksonville, FL 1994

GJCC, Business Management Certification, Gutherie, OK 1997

Information Technology Specifics Academy, I.T. Austin, TX 2010

References

Professional References available upon request

Contact this candidate