Customer Service Representative
Resume:
Noah LeVia
Email: abqhuk@r.postjobfree.com
Address: **** * ****** ******
City: Mesa
State: AZ
Zip: 85206
Country: USA
Phone: 480-***-****
Skill Level: Experienced
Salary Range: $33,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
NOAH E. LEVIA
http://www.linkedin.com/pub/noah-levia/49/ab7/291
4013 E. Carmel Circle 480-***-****
Mesa, AZ 85206 abqhuk@r.postjobfree.com
Outstanding Customer Relations Professional with 30+ years of remarkable public presentation, creative writing, promotional, marketing, volunteer coordination, and interpersonal skills. 11 years inbound call center experience.
SUMMARY AND QUALIFICATIONS:
* Capably experienced in customer relations, data entry, and problem
resolution.
* Successful event manager and producer of advertisements, proposals, and promotions.
* Effective marketing / promotional / public relations professional and volunteer coordinator.
* Talented creative writer, public speaker, and brand promoter.
PROFESSIONAL EXPERIENCE:
DB Schenker - Phoenix, AZ (Inbound Call Center) 06/03 - 12/11
Senior Customer Service Representative
* Provided information about services, processed orders, tracked shipments, and recorded customer transactions.
* Served as On-the-Job Coach, training New Hires and increasing their efficiency.
* Up sold additional services, increasing revenue and customer retention.
* Processed transactions through extensive use of computer data entry, email, and telephone operations.
LYNX Services - Fort Myers, FL (Inbound Call Center) 11/00 - 03/03
Customer Service Representative
* Processed damaged auto glass claims using company standards.
* Provided intensive computer data entry and one-to-one customer interaction via telephone.
LEE`S Towing - Palm Bay, FL 05/97 - 01/00
Marketing Coordinator / Public Relations Representative
* Produced and coordinated radio commercials, print advertisements, and promotions.
* Conceived and designed promotional literature for LEE`S.
* Marketed Company as Public Relations Liaison with clients.
* Significantly increased new accounts.
TROPIC AL`S Restaurant - Melbourne, FL (Holiday Inn Beach Resort) 02/96 - 03/97
Marketing Coordinator / Public Relations Representative
* Coordinated Marketing strategies with Food and Beverage Director.
* Promoted restaurant as the Character Host of -Tropic Al.-
* Created quality promotional literature.
* Provided enhanced ambiance for restaurant and excellent public relations interaction with customers.
PT PROMOTIONS - Port Townsend, WA
Public Relations Representative / Promotional Persona of Captain PT Townsend 04/85 - 01/87
* Developed promotional persona of -Captain PT Townsend- as town Host / Greeter / Storyteller.
* Produced city-wide promotional events for Port Townsend merchants` coalition.
* Added pleasing ambiance to the City of Port Townsend, WA.
* Increased business for merchants through promotional efforts.
VOLUNTEER COORDINATION / PUBLIC PRESENTATION EXPERIENCE: 1964 - 2000
* Extensive Public Presentation / Public Speaking experience in myriad venues, nationwide.
* Co-creator / promoter of entertainment team, -The StorySingers,- nationwide.
* Co-creator of radio show, -The World`s Wonderland,- for Seattle, WA public radio.
* Co-choir / Music Director of Melbourne, FL Unity Church.
* Co-choir Director of -The Loveshine Chorus- in Seattle, WA.
* Volunteer Coordinator for community events in Port Townsend, WA.
* Event Coordinator for Energy People, Inc. of Nashville, TN.
* Founder / Director of Knoxville Community Theatre for Knoxville Parks & Rec Department, Knoxville, TN.
* Theatre Director in both high school and college environments, Knoxville, TN, Charlotte, NC, and Concord, NC.
* Extensive Promotional Persona Creations for Marketing / Promotions/. Promotional Personas include:
* Santa Claus - numerous appearances in numerous venues, nationwide.
o Santa promotional appearances for:
City of Melbourne, FL
City of Bothel, WA.
City of Port Townsend, WA.
Red Cross PSA television commercial with Minnie Pearl
Numerous Santa arrivals in myriad events,
* -Solar Claus- - promotional persona of -The Sun Santa- for Energy People, Inc of Nashville TN.
* -Captain PT Townsend- - promotional persona for merchants` coalition, Port Townsend WA.
* -Captain D- - promotional persona for Capt D`s Seafood Restaurants, nationwide.
* -Captain Noah- - promotional persona for Red Lobster Restaurants, Charlotte NC.
* -Tropic Al- - promotional persona for Tropic Al`s Restaurant, Holiday Inn Beach Resort, Melbourne FL
EDUCATION:
Microsoft Certified in PowerPoint 2010 and Word 2010: Certification # 9089018
Certificate of Completion in Microsoft Office 2010 Advanced Skills Training, 03/12
Computer Skills Institute - Phoenix, AZ
* Typing Speed: 62 wpm, 100% accuracy - 10-Key Speed: 13,020 kph, 100% accuracy.
Certified by Computer Skills Institute 03/09/12.
Master of Liberal Arts
University of Tennessee - Knoxville, TN - 1969
Bachelor of Science - Liberal Arts Curriculum - East Tennessee State University - Johnson City, TN - 1964
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