Management Project

Joseph SheffeyIII

Email: abqhp9@r.postjobfree.com

Address: *** ******* ***** *** ******* Drive

City: Fairfield

State: CA

Zip: 94534

Country: USA

Phone: 707-***-****

Skill Level: Management

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOSEPH C. SHEFFEY, III

OBJECTIVE:

To leverage 5 years of Business Process Management experience, and nearly 20 years of award-winning business experience in the Information Management/ Technology field, to achieve strategic, continuous, business process improvement goals.

PROFESSIONAL SUMMARY

My professional strengths include successfully meeting and exceeding internal and external clients expectations through:

Facilitation of BPM sessions, using cross-functional team participation, to build business process models.

Strong customer service support, using creative troubleshooting techniques, and Six Sigma quality improvement processes.

Self-starting project coordination, and results-oriented team leadership (finessing both soft and technical skills).

Conducting investigations into data quality or interpretation issues, and identifying root causes.

Multi-tasking to meet tight deadlines.

Intellectual curiosity, and effective, Internet-based research techniques.

Training end-users on BPM methodology and applications.

Working in a Sarbanes-Oxley-regulated environment.

SOFTWARE TOOLKIT

IBM WebSphere Lombardi Edition BPMS, iGrafx, Microsoft Office 2007 (Outlook, SharePoint, Visio, Word, Excel-Macros-Pivot Tables, Access, PowerPoint), Adobe 9.0 (Acrobat, Distiller, and Compose), Microsoft Project, Crystal Reports, EMC Documentum, Visual Basic Editor, MSN Explorer, Lotus Notes, Synergex PVCS Tracker

PROFESSIONAL EXPERIENCE

ROBERT HALF INTERNATIONAL, Business Process Improvement Manager RHI Corporate (2007 2013)

(Robert Half International is the worlds first and largest specialized staffing placement firm www.rhi.com )

Facilitated cross-functional teams in a focused effort to improve business processes across enterprise silos, and determine where operating efficiencies, cost savings, and regulatory compliance can be found.

Built comprehensive, as-is process models and ran simulations to further understand process capabilities, and made process recommendations for future, to-be process improvements.

Ensured standardization of process definitions, notations, and best practices for the organization.

Summarized and communicated improvement opportunities and progress to business owners and Senior. Management.

Collaborated with internal customers to model business processes that were used as functional requirements during RFP vendor selection to create an automated process solution.

Promoted an environment of continuous process improvement by partnering with management teams and enterprise departments to regularly review processes that ensured alignment with RHI Strategic Goals.

ROBERT HALF TECHNOLOGY, Consultant, IT Process Analyst RHI Corporate (2007)

(Robert Half Technology is a subsidiary of RHI http://www.roberthalftechnology.com )

Created the Project Management (PM) templates, and corresponding process instruction documentation, for the RHI

IT Project and Portfolio Management (IT-PPM) program, which provided the critical Project Management Framework to

enable the successful implementation of the CIOs IT Project Management strategy.

Trained Project Managers in the deployment of PM templates, and assisted them with MS Office-related user inquires.

Published all project management documentation on the clients IT-PPM MS Sharepoint web portal.

Developed and maintained an open flow of communication with RHI-IT management, and partnered with other IT-PPM

team members, to provide focus on IT project management improvement areas and methodologies.

Expanded, enhanced, and quality assured the clients corporate Project and Portfolio Management database to actively

track the current catalogue of IT projects within Robert Half International.

ALZA CORPORATION (a Johnson & Johnson company), Contracted Business Continuity Planning (BCP) Technical Writer (2004-2006)

Managed all facets of the hugely successful BCP Program rollout including; technical documentation, administration, and user training process for the GPSG/ALZA client by serving as the primary liaison between the Vacaville sites Senior Leadership Team, IT, Planning and Document Services departments.

Drove the entire, cross-functional, Vacaville BCP implementation process to a final score of 4.2 out of a possible 5.0.

Innovated by developing a customized tool in MS Excel to manage the multiple documentation revisions made to the BCP binder, and to keep the BCP Project Lead continuously informed on the progress made towards the BCP binders completion and review by external auditors.

Coordinated with the Office of Preparedness and Technology (OPT), at Johnson & Johnson headquarters, to provide draft BCP binders for independent auditor review, and final scoring.

Effectively communicated requests for required BCP information to all members of the Senior Leadership Team (and their support staffs), and politely persevered until all requested process and technical information was obtained.

Coordinated all BCP Table Top training exercises required to test the confidential and proprietary documentation contained in the BCP binder.

Imported the final version of the BCP binder contents into a controlled database, and documented this process.

ALLIANCE MEDICAL GROUP, INC., Quality Improvement/Documentation Specialist (2003- 2004)

(Alliance Medical Group, Inc. is a group health practice, serving Contra Costa and Alameda Counties www.baydocs.com )

Streamlined and improved overall company efficiency, by documenting Billing department processes, using MS Word text, and integrated Visio Professional process flows, which ultimately reduced Accounts Receivables by 74%.

Coordinated with technical contractual support staff, and the Billing department to document and test customized management reports from Alliances Physicians Practice Management enterprise application, reducing turn-time by 75%.

Served as the sole operations/financial process documentation, statistical reporting and data analysis liaison between the Board of Directors, Group Practice Physicians, Nurse Practitioners, Billing, and technical outsourcing staff.

Compiled monthly financial performance-related metrics for each physician, for review by Executive Management, to manage overall group practice productivity and profitability.

Trained staff members on the use of various software applications required for job performance.

REGULUS INTEGRATED SOLUTIONS, National Operations/Documentation Analyst (2001 - 2003)

(Regulus Integrated Solutions is a nationwide automated invoicing and remittance data processing outsourcer, serving over 4,000 medical, financial, telecom, insurance, and utility companies www.regulusgroup.com)

Documented (includes Visio) and coordinated an entire Six Sigma project initiative designed to reduce the number of client-facing process defects incurred when programmers fulfilled requests for product changes from various clients.

Compiled, quality assured (using Six Sigma quality measurement protocols), and statistically analyzed operational/staffing levels/revenue data from a National network of data processing sites on a monthly basis.

Served as the primary operations/financial statistical reporting and data analysis liaison between Executive Management, Regional Site Managers, Regional Facility Operations Managers, and Accounting.

Generated an Executive Summary Report for the CEO and CTO of Regulus, that showcased production and financial dashboard KPI metrics for strategic planning purposes.

Generated quality Score Card reports, on Top 20 Revenue clients for strategic planning purposes, and external client evaluation of Regulus performance.

Created significant cost savings by analyzing and revising internal report generation processes.

MARASCO NEWTON GROUP, LTD., Senior Information Management/Documentation Analyst (1996 - 2001)

(Marasco Newton Group, Ltd., was a $50 million management consulting firm serving federal agencies, state, local, and international governments. It is now a wholly-owned subsidiary of SRA International, Inc. http://www.sra.com )

Fulfilled project task responsibilities for one Regional client, and two Federal clients.

Metropolitan Washington Airports Authority (MWAA)

Mined the Internet for e-commerce business intelligence and documented, using Visio 2000, detailed process flowcharts of the airport authoritys management and budget planning processes.

EPA-Office of Emergency and Remedial Response (OERR)

Created jewel-case enclosed documentation for end-users on the installation and operation of the International Organization for Standards (ISO)-9660 compliant Superfund Public Information System (SPIS) product on CD-ROM.

Documented visual process models, based on clients requirements, of Lotus Notes/Domino databases and agency websites using Visio 2000.

DOT-Research and Special Programs Administration (RSPA)

Recommended key performance indicator statistics for inclusion in the DOT-OPS Annual Report to Congress.

Documented safety trends and performance indicators, which OPS used to identify risk-based regulations and baseline performance measures to satisfy Government Performance and Results Act (GPRA) requirements.

Developed and implemented an electronic data survey to identify gas pipeline inspection process issues and data collection gaps.

EDUCATION

Solano Community College (SCC); Associates Degree, Business Administration (completed Spring, 2010)

HONORS and ACTIVITIES

Chairmans Circle Award of Excellence Ethics First, 2011

Presidents Circle Award of Excellence, 2011

Presidents Circle Award of Excellence, 2010

Kelly Elite Awards (2) - 2006 (at GPSG/ALZA) for Business Continuity Planning (BCP), and Annual Product Review (APR)

Kelly IT Resources - Employee of the Quarter Award, 2005 (at GPSG/ALZA)

Six Sigma - Green Belt Certification - 2003

Department of Transportation - Research and Special Programs Administration Administrators Exemplary Achievement Eagle Award, 1997

PROFESSIONAL ASSOCIATIONS

Business Process Management Institute Board of Directors San Francisco Bay Area Chapter

International Society of Six Sigma Professionals (ISSSP)

Association of Business Process Management Professionals (ABPMP)

LinkedIn BPM Community

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