Customer Service Manager
Resume:
Karla Reiner
Email: abqho8@r.postjobfree.com
Address: *** ******** ****** ** #**
City: Athens
State: GA
Zip: 30606
Country: USA
Phone: 706-***-****
Skill Level: Experienced
Salary Range: $20,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Karla Reiner
700 Mitchell Bridge Rd abqho8@r.postjobfree.com
Athens, Georgia. 30606 706-***-**** (cell)
Objective
Procurement of a management position in the hospitality or customer oriented environment with opportunities for advancement
Education
Athens Technical College Athens, Georgia 2006-2008
Major: Hotel, Restaurant, and Tourism Management
GPA 4.0
Presidents List; Deans List
Georgia Occupational Award for Leadership nomination 2006
Work Ethics Award Business Division 2006
Phi Theta Kappa Honorary Society Member
Experience
Assistant General Manager
Best Western Athens, Georgia
May 2005 January 2013
Hired as front desk clerk; promoted to front office manager; promoted to assistant manager; promoted to Assistant General Manager
Managed all areas of this 70-room property
Devised program that increased employee production.
Increased guest retention and account generation
Maintained all areas of Property Management System
Interacted with local CVB to promote property and city
Certified in Revenue Management and Profitability through corporate training
Received Hospitality H.E.R.O.E.S. awards for excellent customer service
Karla Reiner (page 2)
Retail and Event Manager
Always Always Flowers Athens, Georgia
March 2002-May 2004
Scheduled, coordinated, and managed weddings and other special events
Designed upscale floral arrangements
Purchased, received, and inventoried all products
Wholesale Manager
Thyme after Thyme (Horticultural Nursery) Winterville, Georgia
October 1999 February 2002
Compiled orders from retailers
Supervised staff of eight
Purchased, stocked, inventoried, and sold gift shop items
Performed duties both indoors and outside in all types of weather
Front Desk Supervisor
Hampton Inn Athens, Georgia
March 1998 October 1999
Promoted from front desk clerk
Trained front desk staff of this 112-room hotel
Supervised check-in, check-out, and reservations
Ensured high level of customer service
Skills and Achievements
Chairman of Athens Technical College Advisory Board
Athens Convention and Visitor Bureau Advisory Board member
Northeast Georgia Police Academy Liason
InnSure Property Management System
Visual Matrix Property Management System
Excellent customer service skills
Skilled in staff management, training, and employee relations
References
Professional, educational, and personal references are available upon request
Contact this candidate