Customer Service Sales Representative

MANPREET KHARA

** ******* **. *******, ******* L*S 4J5, CANADA 647-***-**** abqhnl@r.postjobfree.com

KEY SKILLSExcellent problem solver and critical thinker with over 6 years of experience in scientific research and academic laboratoriesExcellent written and verbal communication skills acquired from various presentations and meetings with over 10 years of experienceHigh level of knowledge of GMP and validation concepts applied in lab facilities over the past 5 yearsExperience in writing scientific reports and validating experimental protocols in vitro studiesAbility to prioritize, multi-task, and complete deadline-sensitive tasks efficiently and promptly under pressureEffectively utilizing Windows Microsoft programs such as Excel and MS WordWet Lab Skills: laboratory techniques such as PCR, DNA cloning, restriction digestion, cell culturing, in vitro ADME assay, Agrose Gel Electrophoresis (SDS-PAGE, EMSA, Western blotting), Colony development and screening, ion chromatography, titrations, Absorption spectroscopy, replica plating, TSI tubes, electrocardiogram and mass spectroscopyComputational Drug Design Skills: data analysis through; Chemsketch, ChEMBL, QSAR, Docking tools such as; GOLD and MOE, protein modeling tools such as; COOT, Image analyzing tools such as; ImageJ, RasMol, PyMol, Origin and SPSSBioinformatics Skills: ORF finder, BLAST, PSI BLAST and Multiple Sequence Alignment

EDUCATION

Masters of Science (MSc) in Drug Design, University College London, London, UK

September 2011 – August 2012Specialization in Drug Design (i.e. Bioinformatics, Chemoinformatics, Biophysical Screening Methods, Protein NMR, Virtual Screening, High Throughput Screening, Fragment Based Drug Design, Target Selection, Pharmacokinetics, QSAR, Molecular Modeling, Antibodies, Druggability, Pharmacology Intellectual Property and Regulation of Medicines )

Bachelor of Science (BSc) in Life Sciences, University of Waterloo, Waterloo, ON

September 2007- August 2010

EXPERIENCE

Wolfson Institute of Biomedical Research, UCL, London, United Kingdom

April 2012-August 2012Screen for novel TAR RNA binding small molecules that can modulate HIV Tat-TAR RNA interaction Validate the activity of molecules using chemoinformatics, biochemical and cell based studies Evaluating physiochemical and drug-likeness properties of selected compounds (molecular weight, solubility, ADMET and etc.) and prepare for testingProduce and purify lentiviral vectors from HIV-1 for gene delivery using markers such as GFPMeasuring kinetics and the affinity of interactions, EMSA and Western blotting; cell culturing and cell based assaysAttend bi-weekly meetings and presented data obtained from the lab to brainstorm effective techniques and procedures for the best results Interact with other departments and team members to discuss and provide solutions to issues/problems

Administrative Assistant, Research in Motion, ON

September 2010-September 2011Experience in outbound and inbound phone calls and dealing with customer orders in a fast, organized and friendly mannerUtilizing Microsoft Office programs such as Excel for data entry of paperwork on the computer in an structured mannerProvide excellent and professional customer service, including problem solving, customer concerns and conflict to ensure client loyaltyAssist in training junior staff members

Front Desk Assistant, University of Waterloo, Waterloo, ON

April 2009-August 2010Provide excellent, professional, and consistent customer service Promote community and diversity through all interactions with students, staff, faculty, parents and visitorsRespond to all routine telephone calls and general inquiries in a friendly, helpful and professional manner at all times

Sales Representative, Vector Marketing Canada, Waterloo, ON

September 2007-January 2009Provide exceptional customer service to customers through product demonstration while maintaining sale quotaHighly competitive, goal oriented individual demonstrated by ability to work with people of diverse backgrounds and develop strong relationships Business to business sales provided through oral and written presentations

Assistant Secretary, Dr. Purewal’s Office, Scarborough, ON

June 2007-August 2007Scheduling patient appointments, calling patients about result retrievals and ensuring no discrepancies with appointment timingsEntering patients information and managing patient files, lab results and paperwork on the computer in an organized mannerManaged patient information through a medical database and ensured patient information was up to date in computer systemMulti-tasked in a very busy environment and prompt with specific Doctor’s directions under pressure

EXTRA CIRICULARS

Science Open House, Volunteer, University of Waterloo, ON October 30th, 2010Carried out simple DNA extraction experiment using banana with childrenExplained the importance of microbes in the world through the use of various visual displays to visitors Worked with others to engage children’s interest and answered questions

Biology Undergrad Society, University of Waterloo, Waterloo, ON

September 2008-August 2010Assisted first year students who required help in understanding homework and assignments at weekly tutor sessionsOrganized various events for promoting positive academics

REFERENCES Available upon request

Contact this candidate