Bhanu Singh

Address: Suite-***, ** Town Centre Court, Scarborough, Toronto, Ontario, M1P 0B4

Cell: 647-***-**** E-mail: abqhlp@r.postjobfree.com

Career Objective

To work in progressive organization which provide ample opportunity for growth, development and enhancement of my abilities in a challenging atmosphere.

Summary

A goal focused professional with strong organizational and analytical skills. Client focused with ability to interact and communicate effectively at all levels.

Technical Skill Sets

Operating Systems: Windows 2000, XP, System 7.0

Microsoft Office: Word, Outlook, PowerPoint, Excel, Access

Employment Experience

REal Estate Study.

Administrative and Training Assistant Apr 2012- Till Date

Ontario Real Estate Tutor Study is a leader in advanced real estate education.

Compiled daily and weekly production reports using MS Excel and Word.Supported and trained administrative staff.Performed general office duties such as ordering supplies and maintaining records systems.Answered a high volume of incoming calls and in-person inquiries from clients.Produced client base reports for use by management. One on One Coaching Program for the students – on Real Estate Courses.Providing them with the best and updated study material to pass their exam in first attempt.

Startec Global Communications.

Outbound sales representative Jan 2011- Mar 2012

Connecting people Worldwide, with Savings, reliability and convenience.

Meeting high volume KPI performance standards. Meeting required standards of service.Administration duties as required. Data entry of all the orders placed. Order trackingStaff training on new products and promotions.Outbound sales of new products. Taking care of all inbound Inquiries.Participated in internal calibrations with Quality and Operations and ensured consistent scoring. Tracked call results and conducted trend analysis based on results of monitors and improved quality and training needs.Participated in assisting with Quality lessons and improved quality performance.

Tracelogix Inc.

customer service representative Aug 2010-Nov 2010

Tracelogix is a highly respected, OEM depot repair organization, with facilities in both Whitby Ontario and Memphis Tennessee.

Taking care of the variety of administrative duties including collecting, consolidating, and preparing reports.Scheduling meetings and appointments, preparing and maintaining department files.Daily Customer interface for IBM Canada, for CRU program for HBC, Sears Canada, Loblaws and Metro. Strive to meet SLA’s with the customer and report on performance.Daily Customer interfaces for LG and take care of sales part for LG product parts.Escalating the issues related to orders to IBM management and LG.Coordinating with different department to make sure that the products are ready to ship within turn around time. Responsible for the turn around time of shipment’s delivery. Making daily Inventory Report and send to the management.Provide support for Customer meetings and tours.

Work Experience Bertelsmann Marketing Services India

2009- 2010

Part of the EUR 2.1 Billion Arvato services business unit of Arvato AG, Arvato India is a 360o Services provider. One of the third party process handled by Arvato is easyJet (Europe’s cheapest airline).

Customer Service Executive (easyJet)

Key ResponsibilitiesReverting through e-mails to the customers booking flights through easyJet.com.Handling the grievances raised by the client. Processing refunds, cancellations, transfers and bookings.Handling claims and compensations for the cancelled flights, baggage etc.Responsible to disclose the company policies to the client. Updating the team with the various updates on the company policies.Maintaining the quality standards of the communication with the customers.

Achievements

Received mails of appreciation from the client marked to the top management of the company.Given the opportunity to work in a chat process and lead the team. Selected for advance communication training among top 5 performers of the company.

Shubhan Enterprises

property consultant 2006 - 2009

Shubhan Enterprises is a Real Estate Consultancy and Construction Firm specializing in Commercial and Private Properties primarily in Delhi National Capital Region (NCR).

Responsible for Real Estate business development, construction and design planning to satisfy customer specifications for new residential buildings.Assisted in all phases of construction for various projects, including residential single family and office.Supervising the customer service department for follow up calls with the customers and agents.Preparing the database of clients and maintaining documentation as per the legal requirements.Preparing the trend reports on current rates of different regions and sales.Recognizing good investment opportunities and executing chosen projects from their raw form to fully developed and constructed residential units, for resale.Catering to high profile costumers by providing them with profitable investment opportunities.Dealings with property consultants, to search & purchase profitable investment opportunities.Providing Commercial/ Industrial lands to customers interested in business expansion.Transacting and negotiating with interested buyers either directly or through property consultants, for resale.Arranging rental properties for the private companies in Delhi NCR.Responsible for long term relationship management with the customers and business partners.

Make My Trip

Supervisor 2005 - 2006

MakeMyTrip India Pvt. Ltd. is India’s leading online travel company and among the most successful Internet companies in the country. MakeMyTrip provides comprehensive services for the leisure and small-business traveler, backed by real-time booking ability.

Handled a team of 15 staff, and provided them support to perform their responsibilities efficiently.Monitored the online bookings created by customers.Coordinated booking status with various Hotels across the region to support the bookings by customers.Prepared management information reports for e.g. Sales Reports, Daily booking status etc.Handled escalated issues regarding customer complaints with the booking and onsite.Imparted training to the new hires, identified performance gaps of the team and arranged the training sessions to ensure effective work environment.Updated hotel rates to ensure the up-to-date information was always available to customers.Assuring customer satisfaction by providing required assistance.

AchievementsReceived letters of appreciation from the client marked to the top management of the company.Received gift vouchers for outstanding performance.

Gullivers Travel

Associate 2004 - 2005

GULLIVERS is a global dynamic organization promoting enterprising and innovative products and services for its hundreds of its worldwide clients. They have grown into the largest independent supplier of global tourism products to the travel industry.

Key member of the transition and implementation team.Updated shipment documents as per the contracts received from London office in England.Responsible for hotel closures and openings, responding to escalated calls from global suppliers and hoteliersResponsible for escalated issues relating to client queries.Train and mentor new hires, identifying training needs and getting training conducted.Responsible for Quality Queue Management, identified for analyzing various in house projects.

Special Project – Business Analyst

In the capacity of Business Analyst, joined the team responsible for analyzing In-House businessAnalyzing business reports of four companies, making profit reports, preparing reports to locate the highest sale point.Tracking weak sections, comparative analysis.

Achievement:Selected out of 300 employees to be a part of Special Project team.

Mc Donald’s

Cashier 2003-2004

Handling Customers at the front desk and meeting their requirementsKeeping track of the processed orders. Tallying the sales at the day end

Training

Team Building – Mc Donald’sCommunication Skills – Make My TripTeam Management – Make My TripSuperior Sales and Service - YMCA

Educational Background

Institute

Qualifications

Year

University of Lucknow

B.Com

2003

Technical Background

Institute

Qualifications

Year

BIS Institute of Computer Education

Computer Basics

2001

Other InterestsMeeting new people, network building and listening music.

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