Quality Assurance Sales

Germany Dixon

Email: abqhiw@r.postjobfree.com

Address: ***** *** ****** ***, #***

City: Miami

State: FL

Zip: 33179

Country: USA

Phone: 786-***-****

Skill Level: Director

Salary Range: $90,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Objective:

Obtaining a healthcare operations position in a healthcare setting. This will allow me to utilize my education, experience and communication skills in a progressive growing environment.

Education:

LaGrange College, LaGrange, GA

Bachelors of Arts in Biology June 1999

St. Thomas University, Miami, FL

Masters of Science in Health Management August 2003

St. Thomas University, Miami, FL

Masters of Business Administration August 2007

University of Florida, Gainesville, FL

State of Florida Pre-Licensure in Healthcare Risk Management September 2007

Agency for Health Care Administration

State of Florida, Licensed Healthcare Risk Manager (# 5504053) November 2008

Professional Experience:

Aesculap Implant Systems, Inc. Aug. 2009 - Sept. 2012

Regional Business Sales Associate Spine Division

* Responsible for business contracts & operations for the Eastern US Region.

* Contract management & RFP support for healthcare business operations.

* Manage Profit & Loss for surgical equipment operations, and quarterly maintain surgical implant par levels for all hospital and healthcare facilities for the Eastern US Region.

* Maintain & coordinate surgeon relations in the Eastern US Region for neurosurgeons and orthopedic surgeons.

* Inventory control monitoring and ordering for surgical instrumentation & surgical implant products.

* Responsible for spine clinical technical support during spine surgeries.

* Trainer for clinical spine training courses within organization for Spine Representatives, Distributors and Sales Associates.

* Monitor and ensure quality control oversight on surgical instrumentation.

* Ensure that billing and restock activities are consistently coordinated.

* Surgeon sales consult, medical device tradeshow representative & sales support staff.

Jackson North Medical Center (Jackson Health Systems) Apr. 2008 - Dec. 2008

Associate Administrator Emergency Department

* Supervise and coordinate the overall operation activities of the Emergency Department (Adult, Pediatric & Urgent Care).

* Monitor and ensure consistency with regard to patient flow and throughput activities.

* Coordinate weekly staff meetings with nursing & ancillary staff related to quality of care and customer service delivery.

* Maintain & coordinate physicians` relations within the Emergency Department, as well as hospital wide.

* Responsible for ensuring the department is in Joint Commission on Accreditation of Healthcare Organizations (JCAHO) & HIPAA compliance.

* Quality Assurance (QA) & Performance Improvement (PI) dynamics used in evaluating and analyzing patient data and daily census of treatment of care.

* Responsible for departmental conflict resolution for both staff & patient services.

* Oversee inventory monitoring and ordering for clinical & ancillary supplies.

* Monitor and control cost expenditures related to departmental needs & approval of staffing payroll.

* Consistently monitor & prevent any risk management issues or concerns to prevent hospital liability.

* Public relations, community affairs and strategic marketing with regard to Emergency Care Services.

The Village South, Inc. (Substance Abuse/Mental Health) Mar. 2005 - Dec. 2007

Environment of Care Director Executive Management Team

* Administrative oversight of the Adult & Family Services Residential Facilities/Operations.

* The overall budget of services and operations oversight is around $8.5 million dollars.

* In-depth knowledge of Department Licensure and Regulatory Standards/ HIPAA Compliance.

* Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Readiness Team; ex: developing policies & procedures, standards of organizational care plan and employee ethics and grievance policies.

* Chair-Environment of Care JCAHO Committee.

* Safety Officer for Village South, Inc.

* Monitor quarterly quality assurance (QA) & performance improvement (PI) of Residential Services.

* Weekly assessment of Risk Management (RM) activities and sentinel events outcomes tracking plan.

* Oversee all incidents reporting for organization.

* Bi-weekly Executive Management Team (EMT) meetings to strategize and develop comprehensive organizational measures for quality service delivery.

* Facilitate quarterly departmental meetings with staff.

* Assumes 24-hour responsibility of residential facilities and operations activities.

* Supervise a staff capacity of 120 employees.

The Village South, Inc. (Substance Abuse/Mental Health) Apr.2004-Mar. 2005

Director of Client Services Client Services Department

* Supervise and oversee all aspects of services in the Client Services Department.

* The Client Services Department is comprised of (14) program and (3) Separate Divisions: Case Management, Vocational and Housing Services.

* The overall budget of departmental oversight is around $1.5 million dollars.

* Facilitates bi-monthly departmental meetings with staff.

* Assess quarterly quality assurance (QA) & performance improvement (PI) of Client Services Department.

* Committee member of the Human Resource Departments Joint Committee on Accreditation of Healthcare Organizations (JCAHO) Readiness Team; ex: developing policies & procedures, standards of organizational care plan and employee ethics and grievance policies.

* Community & Public relations liaison of Client Services for The Village South.

Economic Opportunity Family Health Center, Inc. Apr. 2000-Apr. 2004

Patient Care Coordinator Behavioral Health Division

* Supervise and coordinate the education & training development programs for the staff and client services.

* Facilitates weekly counseling groups with substance abuse, mental health and HIV/AIDS clients.

* Quality Assurance (QA) & Performance Improvement (PI) dynamics used in evaluating and analyzing the level of healthcare knowledge and treatment of care.

* Responsible for departmental conflict resolution for client services.

* Public relations, community affairs and strategic marketing.

* Fundraising, conference coordinator, grants research and writing.

Lock Towns Community Mental Health Center Nov. 1999-Mar. 2000

Project Coordinator Department of Community Health

* Supervised the -Project A.W.A.R.E.- community grant program funded by the State of Florida Health Department.

* Formulated community statistics and surveillance of HIV/AIDS in under deserved areas of Miami-Dade County.

* Prepared the evaluations and analysis reports submitted monthly to the State of Florida Health Department.

* Coordinated social & health promotional marketing.

University of Maryland/Institute of Virology Nov. 1998-Jan. 1999

Intern/Research Assistant Animal Model Division

* Assisted scientist with AIDS and cancer research.

* Tested Human Chorionic Gonadotropin (HCG) for the depletion of Kaposi`s sarcoma tumors in animal models.

West Georgia Medical Center May 1994-Jan. 1996

Physical Therapist Aide Physical Therapy Department

* Aided in the rehabilitation of stroke victims, burn patients, wound care and athletic injuries.

Teaching:

San Ignacio College Aug. 2010 - Present

Adjunct Professor Science Department

* Providing educational instruction in the academic disciplines of: Biology, General Science, Environmental Science and Health Wellness.

Military Service:

United States Marine Corps Aug. 1991-Jul. 1999

Cpl. E-4

* Supervised a 25-member platoon in various military functions.

* Awarded Navy Achievement Medal, Good Conduct Medal and meritoriously promoted to Lcpl. E-3.

* Honorable Discharge in 1999.

Awards & Certifications:

* 2011, Aesculap Implant Systems, LLC National Sales Region of the Year.

* 2007, August 15-26 ~ International Lecturer on Clinical Substance Abuse Treatment, US Consulate, Sao Paulo, Brazil.

http://www.embaixadaamericana.org.br/index.php

action=materia&id=6070&submenu=saopaulo.php&itemmenu=165

* 2006 Executive Management Team Member of the Year at the Village South, Inc.

* 2004 Manager of the Quarter Nominee at the Village South, Inc.

* 2002 Employee of the Year Nominee at Economic Opportunity Family Health Center, Inc.

* 2001 Community Leadership Award by Women`s Caucus of Miami-Dade.

* American Red Cross certified as an instructor for African American HIV/AIDS Prevention & Education.

* State of Florida Certified Addictions Prevention Professional (CAPP).

* State of Florida Certified: HIV 104 & HIV 501 Counseling and Testing.

* Published, April 10, 2001 Vol. XI No. 7 Vital Signs Magazine--HIV/AIDS: A New Vision for the Community-.

Professional Societies:

* American College of Healthcare Executives

* South Florida Healthcare Executive Forum, Inc.

Contact this candidate