Customer Service Assistant
Resume:
Han Zhao
abqhis@r.postjobfree.com
cell: 780-***-****
HIGHLIGHTSDemonstrated ability to contribute to team goals and work effectively with othersStrong written and oral communication skills developed in multi-cultural environmentEnthusiastic and quick learner Strong computer skills: Advanced user of Windows Operating System
Advanced user of MS Office (Word, Excel, Outlook, etc)Professional customer service attitudeStrong communication skill: Mandarin, English
EDUCATION
University of Alberta Edmonton, Alberta
BSc in Nutrition and Food Science Sept, 2007 – presentGood overall academic performance Favorite area and studying: Food Marketing & Food Principle Active class player and always willing to learn new knowledge
WORK EXPERIENCE
Faculty Club at University of Alberta Edmonton, Alberta
Waitress and event coordinator Jan, 2007 – sept,2008
Professional training in customer service Provided feedback to the restaurant for the future developmentCooperated effectively with others to ensure the best quality of customer serviceResponsible for organization of special event (e.g. wedding party and graduation ceremony)
Georg Fischer Piping Systems Ltd. Shanghai, Beijing Branch Beijing, China
Administration Assistant Jun 1, 2008 – Aug 1, 2008
Responsible for completing the daily accounting and bank depositsForwarded the purchase order to the corresponding departmentsReplied to the general client inquiries
University of Alberta Library Edmonton, Alberta
Book Shelving Staff Jan, 2006 – Dec, 2006
Pre-sorted books into different categories Accurately located the books according to the specified library coding system
VOLUNTEERING EXPERIENCE
Student Representative of NUFSSA Club in University of Alberta
Edmonton, AB
Present
Student Representative of Canadian Institution of Food Science And Technology
Edmonton, AB
PresentOrganized Student Night 2009
(Work with team to invite industrial speaker to give career prospect speech for the newly graduate student)
Environmental Coordination Office of Student Edmonton, AB
2008Help to organized the Green Energy Session
Circle K Organization Edmonton, AB Selling the Oiler 50/50 charity tickets
Olympic 2008 Ticket Distribution Center Beijing, China
Ticketing process assistant Dec, 2007
Delivered the ticketing draw results to the participatorsReported the information the upper ticketing management division
No. 42 High School Library Beijing, China
Reception 2004 – 2005
HOBBIES AND INTERESTSSports (Golf, Biking, Swimming, Bikram Yoga, etc.)
REFERENCES AVAILABLE UPON REQUEST
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