Sales Marketing
Resume:
Timothy D. Landry
Associate Professor
MGT/MKT, BAB 355
College of Business Administration
University of Alabama in Huntsville
Huntsville, AL 35899
Tel. 256-***-****. E-mail: ***.******@***.***.
Academic Experience
August 2008 to
Present
July 2002 to
July 2008
August 2001 to
May 2002
University of Alabama in Huntsville
Huntsville, Alabama
Associate Professor
University of Oklahoma
Norman, Oklahoma
Assistant Professor
Florida State University
Tallahassee, Florida
Assistant Professor
Education/Degrees
August 2001
University of Missouri
Columbia, Missouri
Ph.D.
Major: Marketing
Minor: Social Psychology
December 1994
Baylor University
Waco, Texas
M.B.A.
Minor: Business Information Systems
December 1991
University of North Texas
Denton, Texas
B.B.A.
Major: Industrial Marketing
Minor: Management
Professional Experience
Dec 1994 to
June 1995
Entr Computer Center
Plano, Texas
Branch Manager
August 1992 to
Dec 1994
Entr Computer Center
Waco, Texas
Sales Consultant
August 1990 to
May 1992
Texas Microcomputers
Richardson, Texas
Sales Consultant
Teaching Interests
Buyer Behavior, Sales, Marketing Research, Electronic Marketing, Retailing
Teaching Experience
Undergraduate: Sales Management (FSU/OU), Consumer Behavior (OU), Buyer Behavior (OU), Retailing (MU), E-Marketing (MU/OU), Marketing Research (OU);
Doctoral: Behavioral Theory in Marketing Seminar (OU); Readings in Sales Management (OU);
Executive Education: Marketing of Consumer Technologies in the U.S.
Course Development Activity
Participated in the development of a yearlong cross-disciplinary course on business relationship marketing that included live industry-sponsored cases (funded through an educational grant from Procter and Gamble)
Developed the University of Missouri’s first course solely dedicated to e-business issues
Revised and standardized OU’s Principles of Marketing and Buyer Behavior courses and custom texts
Revised OU’s online Principles of Marketing course
Developed a doctoral seminar at OU on behavioral theories in marketing (Marketing Theory and Thought)
Jointly developed and taught a MBA module for Samsung executives SKKU (Korea) / OU
Transitioned the OU Consumer Behavior course to Buyer Behavior to fit with the B2B Divisional focus and assembled appropriate custom text
Developed the OU Marketing Research course with emphasis on creative problem solving
Professional Service
Discussant
2000 AMA Winter Educators’ Conference, San Antonio
2001 AMA Winter Educators’ Conference, Austin
2004 AMS Annual Conference, Vancouver
2006 AMS Annual Conference, San Antonio
Ad hoc Reviewer
AMA National Conferences (1999, 2000, 2001, 2005, 2007, 2008)
AMS National Conference (2005, 2006, 2007)
ACRA International Conference (2004-2007)
AIB International Conference (2005)
SouthWest Academy of Management (2007) -won distinguished reviewer award
Journal of Marketing Theory and Practice (2006, 2007)
Journal of Personal Selling and Sales Management (2001-2008)
Journal of Relationship Marketing (2002)
Journal of Retailing and Consumer Services (2005)
Relationship Selling and Sales Management, Johnston et al.
Value Based Marketing, Grewal et al.
Electronic Marketing: Activity Assessment and Management, Page
Editorial Review Boards
Journal of Personal Selling and Sales Management (2005-pres)
Journal of Marketing Theory and Practice (2007-pres)
University Service
2001 FSU Student Chapter of AMA, Faculty Chair
2002-2008 Academic Misconduct Committee, Member (Price College)
2003-2005 Computer Advisory, Member (Price College)
2004-2008 Doctoral Committee (Division of Mktg and SCM)
2004, 2006 Nebraska Doctoral Student Symposium, Faculty Sponsor (Division of Mktg and SCM)
2004-2005, 2006-2007 Ph.D. Marketing Brown Bag Series, Coordinator (Division of Mktg and SCM)
2004-2006 Ph.D. Student Orientation, Panel Discussant (Price College)
2004-2006 Ph.D. Teaching Orientation, Panel Discussant (Price College)
2004 Supply Chain Management Doctoral Consortium, Co-coordinator (Division of Mktg and SCM)
2004 SKKU / Samsung Summer MBA Program, Co-coordinator (Price College)
2006-2008 Nominations Committee, Member (Price College)
2006-2007 Library Resource Committee, Member (Price College)
2007-2008 Walton Chair Search Committee, Member (Price College)
2007-2008 Assistant Professor in SCM Search Committee, Member (Division of Mkt and SCM)
2007-2008 Teaching Portfolio Committee, Chair (Division of Mkt and SCM)
2007-2008 Marketing and Supply Chain Club Coordinator (Division of Mkt and SCM)
Research Interests
Customer relationships and interpersonal dynamics in sales and service encounters
Retailing and Electronic Business customer relationships, communities, online assurances and security
Technology’s impact on boundary spanning employees
Consumer welfare
Refereed Publications
Services’ Influence on Minority Portrayals in Magazine Advertising, Elten Briggs, Timothy D. Landry and Ivonne M. Torres, Journal of Services Marketing 2010, forthcoming Volume 24 (3).
Patronage in Continually Delivered Business Service Contexts, Elten Briggs, Timothy D. Landry and Patricia J. Daugherty, Journal of Business Research, 2007, Volume 60 (11).
Retail Online Assurances: Typology Development and Empirical Analysis, Todd J. Arnold, Timothy D. Landry and J. Kenneth Reynolds, Journal of Marketing Theory and Practice, 2007, Volume 15 (4).
How Sales Controls Affect Job-Related Outcomes: The Role of Organizational Sales-Related Psychological Climate Perceptions, Kenneth R. Evans, Timothy D. Landry, Po Chen Li, and Shaoming Zou, Journal of the Academy of Marketing Science, 2007, Volume 35 (2).
Beyond Just Being There: An Examination of the Impact of Attitudes, Materialism, and Self-Esteem on the Quality of Helping Behavior in Youth Volunteers, Elten Briggs, Timothy D. Landry and Charles Wood, Journal of Nonprofit and Public Sector Marketing, 2007, Volume 18 (2).
The Effects of Polychronic Orientation Upon Retail Employee Satisfaction and Turnover, Aaron Arndt, Todd J. Arnold, Timothy D. Landry, Journal of Retailing, 2006, Volume 82 (4).
A Compendium of Sales-Related Literature in Customer Relationship Management: Processes and Technologies with Managerial Implications, Timothy D. Landry, Todd J. Arnold, Aaron Arndt, Journal of Personal Selling and Sales Management, 2005, Volume 25 (3).
Control Systems’ Effect on Attributional Processes and Sales Outcomes: A Cybernetic Information Processing Perspective, Eric Fang, Kenneth R. Evans, Timothy D. Landry, Journal of the Academy of Marketing Science, 2005, Volume 33 (4).
Retailer Community Embeddedness and Consumer Patronage, Timothy D. Landry, Todd J. Arnold, and John Stark, Journal of Retailing and Consumer Services, 2005, Volume 12 (1).
Susceptibility Audits: A Tool for Safeguarding Information Assets, John Hale, Timothy D. Landry, Charles Wood, Business Horizons, 2004, Volume 47 (3).
Boundary Spanners’ Satisfaction with Organizational Support Services: An Internal Communications Perspective, Simona Stan, Timothy D. Landry and Kenneth R. Evans, Journal of Relationship Marketing, 2004, Volume 3 (2).
Disclosure and Its Reciprocity as Predictors of Key Outcomes of an Initial Sales Encounter, Richard Jacobs, Kenneth R. Evans, Robert E. Kleine III and Timothy D. Landry, Journal of Personal Selling and Sales Management, 2001,Volume 21 (1).
How First Impressions of a Customer Impact Effectiveness in an Initial Sales Encounter, Kenneth R. Evans, Robert E. Kleine III, Timothy D. Landry and Lawrence A. Crosby, Journal of the Academy of Marketing Science, 2000, Volume 28 (4).
Book Chapters
Boundary Spanners’ Satisfaction with Organizational Support Services: An Internal Communications Perspective, Simona Stan, Timothy D. Landry and Kenneth R. Evans, Chapter in Internal Relationship Management: Linking Human Resources to Marketing Performance, 2004, The Haworth Press.
National Proceedings (Full Paper)
Social Control in E-tailers’ Consumer Ratings Systems as Evidence of Community Behavior in Online Shopping Environments: Theoretical and Managerial Implications, Timothy D. Landry and Todd J. Arnold, 2006 ACRA/AMS Retailing Conference.
Defending Against Consumerism: An Emergent Typology of Purchase Restraint Strategies, Omar Shehryar, Timothy D. Landry and Todd J. Arnold, Advances in Consumer Research, 2001, Volume 28.
Customer-Induced Negative Emotion: A Cognitive Appraisal Framework, Todd J. Arnold and Timothy D. Landry, Enhancing Knowledge Development in Marketing, 1999, Volume 10.
Role Stressors and Job Stress: The Importance of Salesperson Cognitive Appraisals of Expected Role Sanctions, Timothy D. Landry and Todd J. Arnold, Marketing Theory and Applications, 1999, Volume 10.
National/International Presentations
A Conceptual Model Of Satisfaction Formation In Continually Delivered Business Service Contexts, Timothy D. Landry and Elten Briggs, 2008 Summer Educators’ Conference.
Minority Portrayals in Magazine Advertisements: Alternative Empirical Analyses, Timothy D. Landry and Elten Briggs, 2008 AMS Cultural Perspectives in Marketing Conference.
A 21st Century Examination of Black and Asian American Portrayals in Magazine Advertising: Are Services Leading the Way?, Timothy D. Landry and Elten Briggs, 2007 Society for Marketing Advances. (2007 Best Conference Paper Award)
Social Control in E-tailers’ Consumer Ratings Systems as Evidence of Community Behavior in Online Shopping Environments: Theoretical and Managerial Implications, Timothy D. Landry and Todd J. Arnold, 2006 ACRA/AMS Retailing Conference.
Theoretical Perspectives of Online Community: Managerial Insights and Research Agenda, Timothy D. Landry and Todd J. Arnold, 2006 AMS Annual Conference.
Beyond Just Being There: An Examination of the Impact of Attitudes, Materialism, and Self-Esteem on the Quality of Helping Behavior in Youth Volunteers, Elten Briggs, Charles Wood, Timothy D. Landry, Todd Arnold, 2005 AMA Winter Educators’ Conference.
A Typology of Online Retail Assurance: Implications for Managers and Ideas for Future Research, Todd J. Arnold, Timothy D. Landry and J. Kenneth Reynolds, 2004 AMS Annual Conference.
Exploring Retailer Patronage: A Sociological Inquiry, Timothy D. Landry, Todd J. Arnold and John B. Stark, 2003 ACRA National Conference.
Role Stressors and Job Stress: The Importance of Salesperson Cognitive Appraisals of Expected Role Sanctions, Timothy D. Landry and Todd J. Arnold, 1999 AMA Winter Educators’ Conference.
Customer-Induced Negative Emotion: A Cognitive Appraisal Framework, Todd J. Arnold and Timothy D. Landry, 1999 AMA Summer Educators’ Conference.
Regional and Other Presentations
Boundary Spanners’ Satisfaction with Organizational Support Services: An Internal Communications Perspective, 2002, The University of Missouri.
Work in Progress
Affecting a youth’s focus on social responsibility through deliberate anti-consumption activity, with Todd J. Arnold (Oklahoma State University) and Charles Wood (University of Tulsa)
Status: Completed Target: Journal of Marketing Theory and Practice
Antecedents and Consequences of Distributive Justice in Sales,
with Todd J. Arnold (Oklahoma State University), Simona Stan (University of Montana) and Lisa K. Scheer (University of Missouri)
Status: R&R Target: Journal of Personal Selling and Sales Management
Responding to Escalating Expectations: 3PL Velocity Performance and Service Satisfaction with Elten Briggs (University of Texas-Arlington) and Patricia J. Daugherty
Status: R&R Target: Journal of Business Logistics
Supply Chain process Integration: A Conceptual Framework with Haozhe Chen (East Carolina University) and Patricia J. Daugherty
Status: R&R Target: Journal of Business Logistics
An Illustration of the Importance of Multi-level Theorizing in Marketing with Aaron Arndt
Status: Completed Target: Journal of Personal Selling and Sales Management
Exploring the Effects of Social Control in Online Product Review Forums,
Status: Completed Target: Journal of Retailing
A Sociological Framework of Community and Retailer Patronage,
with Todd J. Arnold, Tracy A. Suter (Oklahoma State University), Elten Briggs (University of Texas-Arlington)
Status: Completed Target: Journal of Marketing
Elaboration on Role Theory’s Application to Sales Research,
Status: Writing Target: Journal of Personal Selling and Sales Management
The Antecedents of Retail Salesperson Job Stress,
with Todd Arnold (Oklahoma State University) and Kenneth Evans (Univeristy of Oklahoma)
Status: Writing Target: Journal of Personal Selling and Sales Management
Revamping Boundary-Spanner Career Stages,
with Todd J. Arnold (Oklahoma State University) and Charles Wood (University of Tulsa)
Status: Writing Target: Journal of the Academy of Marketing Science
Exploring the Impact of Perceived Organizational Climate for Support on Sales Performance,
with Simona Stan (U. Montanna), Todd Arnold (Oklahoma State), and Kenneth Evans
Status: Writing Target: Journal of Personal Selling and Sales Management
Undergraduate Research Advising
Honors College Research
On Virtual Shopping, Spring 2005
Leslie Eller
Social Control in E-tailers’ Consumer Ratings Systems as Evidence of Community Behavior in Online Shopping Environments, Fall 2004
Stephen Gunn and Stephen Maricle (Won Bruzzy Westheimer Partnership in Learning Award)
Informed and Empowered: Comparing the Gutenberg Bible and Pharmaceutical Marketing, Fall 2004
Timothy Schotke
A Literature Review on Discrimination in Print Advertising, Summer 2004
Kathryn Ricks
Mobile Commerce: The Benefits of Right Here, Right Now, Spring 2004
Jay Kim
Directed Marketing Research
The Influence of Virtual Retailing on E-Commerce, Spring 2005
Dwayne Stowe
Are Minorities Underrepresented in Print Media?, Fall 2004
Alexia Mc Whinney and Kathryn Ricks
Teaching Old Dogs New Tricks: On Consumers’ View of Self-Checkouts, Spring 2004
Jessica Lee
Doctoral Committees
Dissertation: Elten Briggs (Recipient of 2005 SMA dissertation of the year award; 2003-2006; Co-Chair), Aaron Arndt (Co-Chair); Bryan Hudgens (2004-2005); Michael Bolin (2004); Stephan Genchev (2004-2007); Haozhe Chen (2005-2007)
Coursework: Elten Briggs, Haozhe Chen, Aaron Arndt, Stephan Genchev
Other Research Experience
Research Assistant: Department of Marketing, University of Missouri Dr. Kenneth R. Evans and Dr. Srinath Gopalakrishna, 1996-1997.
Grants, Recognition and Awards
MU Superior Graduate Achievement Award, 2000
Florida State University Summer Research Grant, 2001
OU Alley/Rayonier travel grant for Exploring Retailer Patronage, ACRS Montreal, 2003
OU Alley/Rayonier travel grant for A Typology of Online Retail Assurance, AMS Vancouver, 2004
Travel Awards to discuss/present OU’s Principles of Marketing Curriculum (McGraw/Hill, Las Vegas 2004; Thomson/Southwestern, St. Peterburg Florida 2004)
Bruzzy Westheimer Partnership in Learning Award, College Award, 2004
Hurley Roberson Award for Teaching Excellence, College Award, 2005
Nominated by college for Good Teaching Award, University Award, 2006
Distinguished Reviewer Award - SouthWest Academy of Management, 2007
Best Paper in Track – SMA, 2007
Best Paper in Conference – SMA, 2007
Professional / Academic Affiliations
Beta Gamma Sigma, AMA, AMS, ACRA
Professional References
Kenneth R. Evans
Dean and Fred E. Brown Chair
OU Price College of Business
Office of the Dean
307 West Brooks
Norman, OK 73019-4001
******@**.***
Patricia J. Daugherty
Director of Marketing and SCM Division
Robin Sigfried Centennial Chair and Professor of Marketing
OU Price College of Business
Division of Marketing and Supply Chain Management
307 W. Brooks, suite 2
Norman, Oklahoma 73019
********@**.***
Contact this candidate