Sales Management

Jeff Clark

Email: *********@********.***

Address: P.O. Box 132

City: Cedar Grove

State: WI

Zip: 53013

Country: USA

Phone: 262-***-****

Skill Level: Director

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JEFFREY D. CLARK

P.O. Box 132, Cedar Grove, WI 53013

********@*****.***, 262-***-****

WORK EXPERIENCE

VP-Business Development, Speculate, LLC, Cedar Grove, WI 1/05-Current

Responsibilities: Development of Advisory Service (Strategic Planning, Partnerships, Sales, Marketing)

Results: Delivering 300% more productivity than the average internal FTE more efficiently.

Clients: Helping numerous early-stage companies get traction and find the -hockey stick-

Business Development Director, TeleCommunication Systems, Annapolis, MD, (Revenue=$100M) 5/01-12/04

Responsibilities: Management of Wireless Messaging & Location Key Accounts and Country (Canada)

Results: Developed and managed a $12M book of software business, 161% revenue growth

Clients: Sprint, U.S. Cellular, Bell Canada, Bell Mobility, Telus, Telus Mobility, Rogers, Microcell

Business Development Director, Adeptra, Inc., London, UK, (start-up) 3/00-4/01

Responsibilities: Built strategic alliances for this Wireless Application Service Provider (ASP) in the

Central US (most time spent in Dallas, Denver, Kansas City, Chicago, Detroit, Minneapolis, Toronto)

Results: Three strategic alliance deals, Four major account clients

Alliances: Telecommunication Systems, Wysdom, Phone Online

Clients: EDS/General Motors, Sabre, Sprint, Yodlee

CRM Director, Convergys Corp., Cincinnati, OH (Revenue=$1.8B) 8/99-3/00

Responsibilities: Developed business strategy, strategic alliances, and sales staff - National responsibility

Results: Three strategic alliance deals - goal was two, Supported Key Account sales

Alliances: PriceWaterhouseCoopers, Computer Horizons, Deloitte

Clients: Proctor & Gamble, AT&T, Hallmark, Prudential, Compaq, HP

CRM Director, Applied Power Worldwide, Milwaukee, WI (Revenue=$2B) 6/98-8/99

Responsibilities (Consulting Engagement): - Built a centralized CRM center for acquired catalog business

Results: 31% SBU profit growth - goal was 20%

- Built and managed CRM operation center with a staff of 23

- Reengineered four systems (Oracle S&M, AS/400 ERP, Website, Performance Measurement)

- Focused business on 10% of customers that provide greatest growth opportunity

- Assisted in consolidation of five of nine branch locations

- Constructed a database with more than 300 fields to leverage customer information

- Grew average -best- customer size by more than 100% with inventory management service

Senior Account Executive, Response Analysis Corporation, Princeton, NJ (Revenue=$15M) 7/94-6/98

Responsibilities: National sales for Organizational Performance Group at this marketing research firm.

Results: #2 in developed and maintained business ($1.8M - annual quota $750K/$125K average sale)

Clients: Standard & Poor`s, Chase Manhattan, Corestates/First Union, Fleet Financial, Diversified

Investment Advisors, MasterCard International, Fidelity Investments

Consultant/Account Executive, Market Probe, Inc., Milwaukee, WI (Revenue=$6M) 5/89-6/94

Responsibilities: National sales for consulting firm specializing in customer satisfaction measurement

Results: Achieved 1000%+ growth by focusing on unique selling proposition ($4.5M in recurring

revenue/$150K average sale), #1 in sales

Clients: Bank of Montreal, ASQ, Hallmark, Black & Decker, Everbrite, Fleet Financial, BB&T, HFC,

J.I. Case, Moore BCS, IBM, Johnson Controls, CIGNA, Norwest, Wachovia, First Interstate

JEFFREY D. CLARK

P.O. Box 132, Cedar Grove, WI 53013

********@*****.***, 262-***-****

(continued from page 1)

EDUCATION

Quality Assurance Certification, Marquette University/American Society for Quality Control Spring 1994

B.B.A. Marketing/Management Information Systems, University of Wisconsin May 1989

SKILLS

Customer Centricity Customer Value Management Customer Lifecycle Management

Turnaround Experience Profitability Improvement Strategic Financial Planning

Business Relationship Building Customer Profitability Activity Based Management

Customer Loyalty Net Promoter Score CRM software

Voice of the Customer Value Based Selling Customer Experience Improvement

Brand Assessment Strategic Design Strategic Planning

Strategic Analysis Business Strategy Competitive Strategy

Market Opportunity Assessment Performance Measurement Business Process Improvement

Process Optimization Organizational Alignment Business Alignment

Change Leadership Strategic Leadership Organizational Leadership

Culture Change Corporate Culture Organizational Performance

Performance Excellence Marketing Research Change Management

Competitive Intelligence Change Readiness Marketing Intelligence

Balanced Scorecard Value Based Management Key Performance Indicators (KPI`s)

Business Metrics Client Segmentation Regression

Employee Loyalty Servant Leadership Value Chain Analysis

Pricing Strategy Price Optimization Management Consulting

Mergers Metrics Profitability Modeling

PROFESSIONAL ORGANIZATIONS

Judge for Edison Awards

Wisconsin Economic Development Corporation

Wisconsin Innovation Network/Wisconsin Entrepreneur Network

BizStarts - Original Member-Incubator, Venture Capital Group

Internet Marketing Association

American Marketing Association-Milwaukee - (President-Elect, VP-Membership (Won International Member Retention Award), Treasurer, Membership Planning Committee Member

American Society for Quality Control - Chair of the After-Purchase Quality Committee, Chair of the Bank Industry Group

Metropolitan Milwaukee Association of Commerce-MFIQ - Executive Committee, Long-Range Strategic Planning Team, Service & Support Committee

Wisconsin Quality Network - Wisconsin Recognition Process Team, Nominating Committee

References Available Upon Request

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