Customer Service Medical
Resume:
Crystal Ferels
Email: *********@********.***
Address: *** * *** ***
City: Jackson
State: MI
Zip: 49202
Country: USA
Phone: 502-***-****
Skill Level: Assistant
Salary Range: $19,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Crystal Ferels *******@*****.***
816 N Elm
Jackson, MI 49202
Objectives
I am very interested in becoming a part of your team. Your facility would gain an individual who is dependable, motivated, and personable.
EDUCATION
Ivy Tech Community College
Associates Degree
May 2011
Eastern Kentucky University
No Degree Earned
May 2011-Dec 2012
EXPERIENCE
Hilton Garden Inn
Night Auditor (October 2011 - December 2012)
* Printed daily reports to inform management of what has happed financially in the hotel within the last 24 hours
* Guest services: brought towels to guests that request them, cleaned up any messes that occur, set up the meeting room, and contacted maintenance when there is a problem
* Managed 100 rooms and maintained a cash drawer at $300
* Checked in guests that have made a reservation
* Made reservations those that did not have one set up
* Utilized phone etiquette, knowledge of hotel to troubleshoot incoming calls
United States Air Force Reservist
Health Service Management Journeyman (September 2009 - December 2011)
* Filed medical paperwork
* Managed 1200 records and checked for accuracy
* Made medical records for all new patients checking into the clinic
* Checked in patients
* Utilized phone etiquette, knowledge of the medical clinic to troubleshoot incoming calls
Wal-Mart
Service Writer (August 2009 - February 2010)
* Wrote-up car orders for 72 to 144 cars a day
* Maintained the cash drawer at $200 and checked out all orders
* Courtesy on vehicle, filled tire pressure, washed windshield, vacuumed floors
* Checked the air filter for cleanliness and other fluids in the car, filled when needed
* Restocked shelves of all merchandise that needed to be restocked including tires, oil, and air filters
* Utilized phone etiquette, knowledge of Tire Lube Express to troubleshoot incoming calls
United States Air Force Active Duty
Health Service Management Journeyman (July 2005 - July 2009)
* Filed medical paperwork
* Managed 7000 medical records checking for accuracy and completeness
* Made medical records for all new patients checking into the clinic
* Checked in patients
* Utilized phone etiquette, knowledge of medical clinic to troubleshoot incoming calls
Meijer
Greeter/Cashier/Bagger (May 2002 - May 2004)
* Greeted customers
* Bagged groceries
* Checked out customers and maintained the cash drawer at $200
SKILLS
* 55 words per minute
* Excellent customer service
* Handling money
* Computer Skills:
o Computer operations and concepts
o Using computer-based technologies to manipulate, create, store and retrieve information to express ideas and communicate with others.
Word Processing
Graphics
Multi-media
o Using computer-based technologies to locate, access, evaluate, store and retrieve information and to express ideas and communicate with others.
Internet
o Using computer-based technologies to locate, access, evaluate, store and retrieve information.
Spreadsheets
Databases
o Downloadable copy of document.
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