Manager Insurance

Croft Segars

Email: abqhc1@r.postjobfree.com

Address: **** ********** *****

City: Moody

State: AL

Zip: 35004

Country: USA

Phone: 205-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Steven `Croft` Segars

Professional Experience

Key Accounts Manager - SERVPRO of Birmingham, Pelham, AL, February 2011 - Present

* Educate insurance agents, commercial property managers, commercial building engineers in a defined territory on the importance of timely response to and mitigation of water and/ or fire damage through effective communication in the form of presentations and demonstrations resulting in over $500,000 in referral revenue.

* First respond residential and commercial water losses in order to investigate the loss, map out a scope of work to be completed, sketch out property, negotiate payment options, direct and manage crew throughout drying process resulting in a 95% acceptance rate.

* Managed all mold claims within the organization from cradle to grave including taking air samples and sending to the lab, scoping the loss, sketching the loss, estimating the loss, and managing the loss remediation process.

* Proficient in estimating losses (small or large) using XACTIMATE estimating software and have a working knowledge and some experience in estimating large losses using Time and Materials.

* Serve on a team of four managers representing the local franchise during named storms throughout the southeast mobilizing to the affected area in advance of the remaining team to pinpoint major concentrations of damage, cultivate a list of key contacts and vendors in order to secure large loss commercial jobs then manage the work from start to finish resulting in over $2,000,000 of storm revenue for SERVPRO of Birmingham.

District Recruiting Manager / Agency Owner - Multiple Carriers Birmingham, AL, January 2002 - February 2011

* Recruited, developed and directed many sucessful agency owners for Farmers Insurance Alabama District 03 discovering talent from a pool of candidates, educating the agent on the basics of property/ casualty insurance, training the agent following Farmers strict program, and programs during the first two years of their business resulting in 100% of goal 2 out of 3 years.

* Established a client base using a systematic process of analyzing a person or family's current coverages, discovering their financial goals, consulting the person or family on the importance of proper coverage, then providing them with a solid insurance package resulting in a 85% retention rate.

* Inspected properties that were insured through agents inside the district making certain the property measured up to the stringent underwriting rules set forth by Farmers Insurance resulting in a profitable district recognized by the company.

* Assisted a team of agents, district managers, state office personnel in comparing multiple media co-ops in the Birmingham area as well as the state, meeting and negotiating rates and exposure, then packaging the plan to present to agents in the distric resulting in 100% participation.

Assistant Manager - QRC / Applebee`s Bar and Grill, Birmingham, AL, 2001 - 2002

* Reviewed and analyzed all necessary tasks within the restaurant, compared them to comparable units within the franchise and outside the franchise to make proper changes and bring the unit from last to first in labor costs 47 units.

* Studied established hiring procedures, researched how others hired staff, authored new hiring practices then oversaw implementation leading to more customers and higher volume

* Improved overhead expenses 40% by conducting line by line reviews, determining the most profitable, examining vendor costs, secured new vendors as necessary, and negotiated with current vendors to eliminate unnecessary expenses.

Recruiter - TEKsystems Inc. Birmingham, AL, 1999-2001

* Recruited temporary and permanent employees for client firm`s technical needs.

* Conducted preliminary interviews and reference checks in order to present a solid candidate to the client company.

Skills

Water damage restoration, mold remediation, disaster recovery, storm relief, disaster and / or storm preparedness, effective and timely communication, insurance claims remediation, large loss response, writing and sketching estimates in XACTIMATE.

Education

Career Agent Builder - Farmers University, Los Angeles, CA 2009

Bachelors of Science, Commerce & Business Administration - University of Alabama, Tuscaloosa, AL 1999

Licenses and Certifications

Alabama Insurance Producers License 207977

Institute of Inspection, Cleaning and Restoration Certification 168201

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