Management Manager

Pablo Santos

Email: abqh9k@r.postjobfree.com

Address: **** ** **** ******

City: South Miami

State: FL

Zip: 33143

Country: USA

Phone: 786-***-****

Skill Level: Management

Salary Range: $66,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PABLO SANTOS

Miami, Florida

Phone: 786-***-****

E-Mail: abqh9k@r.postjobfree.com

LinkedIn: http://www.linkedin.com/in/pablosantosjr

SUMMARY

Business Operations Management professional with broad knowledge in business operations, customer service, project management and personnel management. Proven self-motivated project planner that is detailed oriented, organized with great interpersonal, analytical, and time management skills. Bilingual: English and Spanish.

AREAS OF STRENGTHS

* Leadership Abilities

* Operation Planning and Coordination of large staff

* Process Improvement with Change Management Experience

* Project Planning and Scheduling

* Team Building, Mentoring, and Leadership

* Creative Problem Solver with multi-tasking skills

* Project Management

* Contract Management

* Large Hospital Building and Facilities Management Experience

PROFESSIONAL EXPERIENCE

Simon Property Group Real Estate Investment Trust, Miami Florida 2010 Present

SPG, Fortune 500 Company, is the largest real estate investment trust company in the United States

Director of Operations

Plan, direct, and manage the operational levels of third-party vendors and their Directors: Housekeeping, Security, Parking Garage, Maintenance / Engineering. Oversee tenant renovations / constructions.

Contract and Lease Management - Supervise contract services for equipment and system maintenance, evaluate caliber of services and adhered to contract specifications. Review leases to ensure accurate information is provided to the clients and assist clients as needed to ensure success with governmental agencies and overall success.

Project Management / Capital Projects Facilitate, coordinate, and supervise tenant improvement with outside contractors for SPG-Corporate. Ensure that GC are in accordance with SOW & blue prints. Prepare written specifications for RFQ and for RFPs up to $1.3 Million within a strict financial and set time line.

Financial and Energy / Waste Management - Prepare, project, review, and analyze operating & capital budget. Monitor and oversee the Energy and Waste Management System (EMS) for the property to ensure efficiency and cost-savings for the mall.

JACKSON MEMORIAL HOSPITAL Public Health Trust, Miami Florida 2007 - 2010

JHS is an internationally recognized academic medical system offering services ranging from routine care to rare, life-saving procedures.

Building Manager / Facility Manager

Planned, directed, and managed the operational level of departmental staff consisting of 9 GSA Union Supervisors and 79 AFSCME Union employees. Engaged in various technical and non-technical functions for the third largest hospital in the nation with more than 1,450 beds and nearly 8 million square feet of property.

Process Improvement - Streamlined employee day-to-day work process to increase productivity and efficiency for the department, patients and clients. Improved customer / client satisfaction and reduced wasteful inventory overstocking to minimize waste.

Contract Management - Supervised contract services for equipment and system maintenance, evaluated caliber of services and adhered to contract specifications while ensuring that JMH was not being double-billed for services.

Project Management - Facilitated and coordinated contractors for nurse areas or departmental renovations as determined by the Director of Engineering. Prepare specifications for competitive bidding to assure high quality and cost effective services.

Provided input for prepared specifications by in-house certified Professional Engineers and/or Project Managers.

Financial Management Prepared, administered, reviewed, and analyzed operating budget; made expenditure projections as requested by the Director of Engineering. Monitored expenditures to ensure proper efficiency spending.

Personnel Management - Staffed newly hired employees, disciplined and promoted subordinates in accordance with HR Policy and Procedure and the unions Collective Bargaining Agreement; authorized leave and overtime, and evaluated annual employee performance reports. Ensured that staff was up-to-date with their OSHA required safety and compliance training.

Risk Management and Compliance - Ensured the property complied with government and environmental regulations such as AHCA, Joint Commission and other Authorities Having Jurisdictions (AHJ) of healthcare facilities.

THE CONTINENTAL GROUP, Hollywood FL 2005 2007

Floridas largest full service property management company for Community / Home Owner Associations.

Licensed Community Association Manager / Property Manager

Property manager at various luxury condominiums under the management of The Continental Group (TCG). Extensive experience addressing full range of property management issues including leasing, daily building operations, managing a staff of 18 maintenance personnel and provided weekly and monthly financial reporting to the Board of Directors and TCG.

Personnel Management - Oversaw (interior and exterior) day to day building operations by in-house staff.

Financial Management - Developed annual budget and managed an operating budget in excess of $1.5M for Board of Directors.

Contract Management - Supervised contract services for equipment and system maintenance, evaluated caliber of services and adhered to contract specifications. Ensure proper management of account receivables, submit delinquent condo owners to attorney for collection.

Project Management - Facilitated and coordinated contractors for area or departmental renovations as determined by the Director of Engineering. Provided input for prepared specifications by in-house certified Professional Engineers and Project Managers for high cost capital projects.

Inventory Management Approve purchases of supplies and equipments in accordance with Operating Budget and minimized wasteful inventory.

WEBB & BROOKER, New York City, NY 2004 - 2005

Rental Residential - Property Manager

Managed a 36 level property with Section 8 tenants. Addressed a full range of property management issues including leasing and reviewing annual tenants income verification for US. Housing Urban and Development. Oversaw the daily building operations, managed a staff of 9 consisting of Janitorial, Security and 32-BJ Unionized Building Maintenance personnel. Provided a weekly and monthly financial reporting to the management company.

Contract Management - Supervised contract services for equipment and system maintenance, evaluated caliber of services and adhered to contract specifications. Oversaw service and general construction contractors on day-to-day operation at building.

Financial Management - Administered, reviewed, and analyzed operating budget; made expenditure projections as requested by the Senior Property Manager; monitored expenditures and authorizes payments to Chief Engineer; initiated and monitored purchasing activity.

Compliance - Ensured the property complied with government and environmental regulations and attended many Administrative Court Hearing cases for building-wide violations to minimize or eliminate fines and fees for the management company.

MAGAW MANAGEMENT, New York City, NY 2003 - 2004

Residential Rental - Senior Property Manager

Managed various rental properties under the management company in Manhattan and The Bronx. Addressed a full range of property management issues including leasing, daily building operations, maintenance staff personnel, and monitored profit and loss for all of the properties.

* Hired, managed, and evaluated site personnel and contracted management vendors

* Prepared general specifications solicited and evaluated bids for services

* Negotiated, recommended and monitored apartment renovations within a strict time of 30 days turnaround

* Ensured that all of the properties complied with government and environmental regulations

EDUCATION:

Master in Business Administration Degree, August 2013

Florida International University Miami, FL

Bachelor's Degree (BA), Majored in Political Science

John Jay College of Criminal Justice New York City, NY

COMPUTER SKILLS

Proficient with Personal Computers and Macintosh

Microsoft Office Suite:

MS Word

MS Excel

MS Outlook

Citrix

MS PowerPoint

MS Access

IBM Lotus Notes 8.5

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