Manager Management
Resume:
.
David
LutesInnovative IT Leader
*DAVID M. LUTES*
**** ********* **. *****, ** 75023
******@*******-****.***
*INFORMATION TECHNOLOGY OPERATIONS*
Resourceful IT leader and accomplished change agent in evolving organizations; proven success in building key relationships and managing cross-collaborative efforts. Skilled at managing the planning, delivery and availability of highly reliable business infrastructure. Key leader in championing and influencing multi-year strategies for major infrastructure components that create business value, reduced risk, and improve operational efficiency of business platforms. Dedicated professional with deep passion in aligning IT with business objectives utilizing ITIL principles.
IT Financial Management * Oracle Applications * Supply Chain Management * Service Delivery * Sarbanes-Oxley
Change Management * Disaster Recovery & Business Continuity Planning * Desktop Support
Network & Systems Design * Data Center Operations * Help Desk Operations * Team Building & Leadership Cross-Functional Collaboration * Business Impact Analysis * Data Integrity & Recovery * ITIL * Risk Assessment
*PROFESSIONAL EXPERIENCE*
*SAFETY-KLEEN*, Plano, Texas * 2010 - Present
Industrial Waste and Oil Recycling with $1+ Billion annual revenue
Interim IT Director (Consultant)
As an agent for change provided strategic leadership, as well as day-to-day management of direct IT staff of 18 as well as outsourced staff of up to 25. Help Desk Operations and Management IT Supply Chain, Asset Management & Procurement Services (including vendor relations) Network/Telecommunications Planning, Rollout & Operations (VoIP; Cisco, Alcatel, Microsoft Lync 2010) Service Management & Desktop/Mobile Services Business Continuity Planning (BCP) Disaster Recovery (DR) & Services
Principal Duties and Responsibilities Developed business case justifications and cost/benefit analyses for IT spending and initiatives. Ensured continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance. Crafted strategic partnerships with the business community, establishing consistent lines of communication Institute and manage appropriate IT General Controls and IT Operations structure Provided hands-on team development and career-path guidance; developing a workforce plan to help employees see their future careers with the company Worked with team to balance workloads across the IT department to ensure effective time management, task prioritization and on time delivery of each project Effectively handled escalated support situations and resolved issues in a timely manner Managed all aspects of vendor relationships Evaluated staffing levels and department organization and optimizes the utilization and effectiveness of the IT organization
*THINKFINANCE*, Fort Worth, Texas * 2009 - 2010
Online lender specializing in short-term, high-risk loans with $200+ Million annual revenue
Director, Technology and Infrastructure
Responsible for strategic leadership and management of 24/7 operation, maintenance and recovery of all technology-based systems, applications and data bases that support enterprise operations.
Principal Duties and Responsibilities Defined technology operations strategy and plans to align with company goals Ensured system uptime, performance, and availability service levels are maintained Maintained and tested corporate disaster recovery (DR) and business continuity (BCP) plans Managed hardware, software, and licensing and maintenance contracts for entire organization Maintained accountability for system and data security that met standards for SAS-70, SOX, PCI, and ITIL Partnered with all stakeholders to gather requirements, allocate resources, prioritize, and manage key projects Created staffing model to ensure appropriate staff levels and skills for improved efficiency and effectiveness Established and maintained strategic relationships with all mission critical technical partners including co-location, managed services, and enterprise hardware and software providers Implemented Incident Management to include, reporting, policies and performance standards
*TRIAD FINANCIAL*, North Richland Hills, Texas * 2007 - 2009
Vehicle loan servicing company with $2 Billion in managed receivables and 1200 employees
Director, Information Technology
Provided strategic and tactical leadership and direction of the enterprise technological infrastructure including, network (voice and data), business systems, help desk, desktop, security, disaster recovery and third-party product support. (500+ Server environment " Windows, Solaris, AIX, VMware; Cisco, Exchange, Active Directory) Directed organization of 28 technologists within 6 core functional areas (Network design and architecture, server technologies, IT Operations, Desktop Support, Help Desk, Change Management) Developed and managed department budget of $20M Architected and implemented Change Management processes as a fundamental production management process based on ITIL service delivery standards, resulting in 75% decrease in escalations. Aligned IT processes with defined business objectives, significantly reducing operating costs in a call-center environment. This effort drove a 25% decrease in monthly operating costs from $1.9M to $1.3M.
*MAILROOM SERVICES INC (NEOPOST)*, Hayward, California * 2006 " 2007
$500 million manufacturing and supporting postage processing equipment with 1500 employees
Senior Manager, ERP Development
Provided vision and roadmap for applications support team delivering functional and technical support of corporate wide ERP system utilizing Oracle, Siebel, and SAP applications: Financial Management (GL, AP, AR), Lease Management Services (LMS), iProcurement, Field Service, Service Contracts, Order Management, Customer Relationship Management (CRM), Supply Chain Management
Managed IT staff of 25 developers and business analysts; directing project portfolio and investment strategy for the infrastructure and data center areas.
*INTUIT*, San Diego, California * 2000 " 2005
Software company with 8000 employees nationwide
Senior Manager, Information Technology Operations
Provided overall vision for new technology solutions and strategies for online product initiatives grossing approximately $500M annually. Provide leadership for implementation of ITIL processes
Led and managed staff of 35 to ensure quality production environments, high system reliability and scalability of 2500 servers (Windows, Linux & Solaris). Responsible for annual IT OpEx and CapEx budget of $15M. Spearheaded $13M Oracle 11i/Siebel enterprise release project. Executed successful staffing model; reducing annual budget by $400K+
*ISLAND DATA CORPORATION*, Carlsbad, California * 1999 " 2000
'Dot Com pioneer in automated customer support engine " acquired by Real Person
Director, Information Technology / Facilities Manager
Maintained strategic direction, leadership and vision for business information technology solutions. Managed Desktop support/Helpdesk team of 5 technicians
*SEASPACE CORPORATION*, Poway, California * 1996 " 1999
Engineering company
MIS Manager / Facilities Manager
Installed, configured and managed network hardware & software to support company's technologies and manufacturing services. Established Desktop Support procedures. Managed enterprise MRP application
US NAVY, Various global locations * 1981 " 1996
Intelligence Analyst, Database Administrator, UNIX Systems Administrator
Database and Systems Administrator of various systems and transactional processing while supervising staff
*EDUCATION & CREDENTIALS*
Professional Development Coursework
Executive Leadership - ITIL v3 Foundation - Time Management - Project Management - Conflict Resolution
University of California-San Diego Manager's Toolkit
American Intercontinental University " AA Business Management
Selected Honor
Nominated for 2006 All-USA College Academic Team, Sponsored by USA Today
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