Customer Service Sales
Resume:
Adam Lindsey
Email: *********@********.***
Address: **** ****** *****
City: International Falls
State: MN
Zip: 56649
Country: USA
Phone: 913-***-****
Skill Level: Management
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
ADAM LINDSEY
751 Pebblebrook Circle, Apt. 2 Manhattan, Kansas 66503 T: 913-***-**** Email: *********@********.***
MANAGEMENT PROFESSIONAL
Highly motivated and experienced management professional with expertise in directing all aspects of retail operations in a dynamic, fast paced environment. Comprehensive understanding of the skills needed to recruit, hire, and train talented professionals who are dedicated to the overall success of the business. Skilled in the ability to manage inventory and execute orders to ensure the continual availability of a diverse set of products. Regarded for the ability to deliver outstanding results with the highest degree of service and professionalism.
CORE COMPETENCIES
* Customer Service Leadership * Customer and Employee Satisfaction * Teambuilding & Training
* Inventory Control * Customer Support * Merchandising
* Operations Management * Process Improvement * Budgeting
PROFESSIONAL EXPERIENCE
HY-VEE, Manhattan, Kansas (2010-Present)
Manager of Store Operations
Fulfilled a critical role supervising the daily efforts of a 28-member management team spanning multiple departments of the Manhattan location of this multi-billion dollar supermarket chain. Collaborated extensively with department managers regarding schedules, labor issues, product purchasing, and merchandising to meet specific department objectives. Seamlessly administered a variety of human resources responsibilities, including the evaluation and hire of talented associates, training and orientation, and the scheduling of 350 employees. Coordinated the distribution of key information and reports to assist department managers in the decision-making process. Executed advanced forecasts of staffing requirements and anticipated sales activity, driving increases in revenue through effective merchandise and promotional presentation. Ensured full compliance with all corporate standards while aggressively meeting sales and payroll budget objectives. Maintained consistent ordering policies to ensure the timely replenishment of inventory and the availability of the widest, most diverse array of products.
Key Achievements
* Recognized with two awards for private label and Proctor and Gamble display promotions, achieving compensation of $10,500 for the store.
* A demonstrated record of achievement, marked by recognition as having the highest food safety and customer service standards across the entire company.
* Embarked on a campaign to drive employee growth and productivity through the establishment of an Employee of the Month and Employee of the Year program, as well as a customer service training program for new employees.
HY-VEE, Manhattan, Kansas (2009-2010)
Frozen Foods Manager
Directed the effective management of customer service, inventory replenishment, and equipment maintenance duties in the Frozen Foods department. Exercised supervisory authority over a team of dedicated personnel, applying sound judgment and management expertise to hire, discipline, and discharge team members. Performed a full spectrum of accounting and bookkeeping responsibilities, including invoicing, retail pricing, and weekly and monthly sales trend review. Applied advanced subject matter expertise to provide prompt and informed guidance to customers seeking advice on item selection and availability.
Key Achievements
* Successfully reduced monthly department inventory from $100,000 to $60,000, driving measurable increases in cost savings.
* Delivered an increase in weekly department sales while outperforming corporate standards for monthly gross profit.
HY-VEE, Olathe, Kansas (2006-2009)
Assistant Manager
Instrumental in guaranteeing the overall quality of the customer experience at the Olathe location of this multibillion dollar supermarket chain. Instrumental in ensuring that all store inventory was maintained in a clean and well-presented manner, designed to capture the interest of prospective customers, and presented and priced in accordance with guidelines established by management. Provided prompt and informed responses to all customer inquiries regarding the type and availability of products. Supervised all store employees while enforcing compliance with policies and procedures governing sales, recordkeeping, security, and customer service. Executed a variety of human resources responsibilities, including the recruitment and hire of talented individuals dedicated to the overall success of the company.
Key Achievements
* Pioneered the launch of a training program for all store associates.
* Trained three management candidates who were later promoted to positions of greater authority.
* Received the Best Presentation Award at the annual store presentation and sales increase contest.
HY-VEE, Olathe, Kansas (2004-2006)
Dairy Manager
Ensured the overall quality of the customer experience in the Dairy department, addressing and resolving all customer issues while managing and evaluating department personnel. Provided oversight of all department bookkeeping procedures, while reviewing invoices, sales, trends, and projections. Engaged in monthly inventory. Envisioned, developed, and deployed innovative product displays designed to capture the attention of prospective buyers. Leveraged superior technical expertise to troubleshoot equipment, performing maintenance and repair tasks to ensure minimal downtime.
Key Achievements
* Implemented loss prevention procedures that results in a reduction in monthly department shrinkage from $6000 to $700.
* Increased monthly gross profit from 19% to 28%.
* A demonstrated record of excellence in customer support, marked by the receipt of the annual store award for Best Customer Friendly Department Staff.
EDUCATION
JOHNSON COUNTY COMMUNITY COLLEGE
General Coursework
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