Customer Service Training

James Clark

Email: *********@********.***

Address: ** ******* ***

City: Pittsfield

State: MA

Zip: 01201

Country: USA

Phone: 781-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

James H ClarkE-mail: *********@*****.***

OBJECTIVE A position where extensive administrative/managerial experience and formal education, as well as interpersonal and organizational abilities will be utilized in a challenging, growth-oriented environment. A highly organized, take charge professional with more than thirty years of military leadership experience. Strong problem solving and decision making skills with the ability to develop and implement effective action plans. Commitment to detail in doing the job right the first time in completing all projects. Excellent communication and presentation skills. A team leader, providing motivation and training by example. Information technology skilled. DOD Security clearance

EMPLOYMENT HISTORY

1/2012 - 9/2012 DynCorp International Kabul Afghanistan

Joint Operation Center and Combat Support Battalion Command Advisor

Advise and mentor the Afghan Ground Force Command Support Battalion Commander in the areas of medical Operations, logistics, administration, maintenance operations, transportation, command and control, training, and force protection. Responsible for ensuring the Commander and JOC meet requirements for the Transfer of Authority of the Ministry of Defense to the Afghan Ground Forces Command.

9/2003-12/2011

US Army

US

Commander Wounded Warrior Medical Command

Responsible for Command and Control of Community Based Warrior Transition Unit-Alabama operations in the Southeast Regional Medical Command AOR. Responsible for Command and Control of 4 Separate States and of over 800 soldiers while supporting Medical Hold-Over operations. Responsible for strategic communications and public affairs for the Community Based Health Care Program. Responsible for the recruiting and retention of staff members, including medical providers who rotate on a 90 day basis. Ensures that Wounded Warriors receive the best care possible utilizing TRICARE, VA, Sister Services, and purchased care. Assist the soldiers in transitioning to civilian lives through job placement, coordination, insurance and VA benefits, and legal support. Responsible for Equal Opportunity programs and Sexual Harassment for over 1000 soldiers. Determines the best course of action and plan of care for wounded warriors. Ensures that subordinates are provided with the proper command oversight, logistical and Human Resource support, resources and equipment necessary to ensure success

7/2002 - 9/2003

US Army

Northeast, US

Battalion Executive Officer

Executive Officer of a Light Infantry battalion providing command and control (C2) of the subordinate Infantry Companies to accomplish force protection missions as directed under Operation Noble Eagle II, Homeland Defense. Logistical planner for all support issues to include meals, fuel, transportation, ammunition, repair parts, and all medical supplies. Provides career guidance and direction for professional development to officers and soldiers to ensure retention of qualified deployed soldiers. Responsible for the accountability, physical security, force protection, equal opportunity, recruiting and retention initiatives that support organizational readiness goals. Test unit commander for Army's new Command and Control System (C4ISR) at Fort Monmouth and Fort Dix, New Jersey.

7/2000 - 6/2002

GE Plastics

Pittsfield, MA

Global Database/Quality Leader

Managed the readiness and accessibility of over 400 databases globally. Responsible for Quality Assurance of all new and revised software applications. Responsible for all quality issues and process mapping of information systems and related functional processes. Implemented a global change control process that increased the communication between all agencies. Instituted a quality test program for all new and revised applications. Global budget responsibility for all database hardware and software and quality testing tools and contracts. Vast Information Systems experience in Mainframe, desktop, manufacturing and supply chain systems. Personally managed a team of 19 personnel dispersed globally. Six Sigma Quality certified (Green Belt).

4/1999 - 7/2000

Takeda Pharmaceuticals

Lincolnshire, IL

IT Operations Coordinator

Managed the day to day operations of the information technology department for one of the country's newest pharmaceutical companies, including a team of 11 support personnel. Responsible for the procurement of all automation equipment, the coordination of all change control issues, help desk/automation support issues, defective equipment resolution, vendor negotiations, and network operations. Managed a procurement account of over $8 Million dollars. Coordinated all support and operational activities. Supported over 700 remote users and 150 corporate office employees.

12/1996 - 4/1999

Anixter International

Skokie, IL

Director of Operations

Responsible for distribution of Structure wiring and communications products worldwide for one of the world's largest distributors of wire and cable products. Personally managed 200 personnel at the company's largest facility. Responsible for the coordination of sales and operation projections and determining operational needs for increased sales projections. Responsible for all facets of customer service training, development and day to day operations. Responsible for the hiring and training of all new personnel and their well being. Responsible for design of warehouse layout and distribution operations for 26 facilities. Responsible for all facets of warehouse operations, to include shipping, receiving, inventory control, returns, defective stock, customer service and quality. Facilities shipped 120**-***** lines per day.

12/1995 - 12/1996

US Army

Carlisle, PA

Aide-de-camp

Supervised the personal staff of the Commandant, US Army War College, who serves concurrently as the Commanding General, Carlisle Barracks. Performed research for lectures, speeches, and other briefings and programs. Provided administrative support to the Commandant's daily schedule to facilitate the transaction of business as well as coordinated all appointments and travel. Assisted the Commandant in the development of the senior leadership and strategic planning course curriculum for senior officers at the US Army War College. Managed all routine administrative matters. Prepared military and personal correspondence and prepared speeches. Maintained policy Letters, Standard Operating Procedures, and guidelines

6/1995 - 12/1995

US Army

Carlisle, PA

Company Commander

Commanding Officer who was responsible for the morale, health, and welfare of over 150 soldiers. Planned, directed, and supervised the administrative functions and training programs for all members of the unit. Responsible for security and maintenance of over $1.5M in physical assets and over $500K in moneys for training and mission support. Conducted counseling in all areas to include pregnancy, dependent care, and retention. Directed company support for all facets of the US Army War College mission.

7/1994 - 6/1995

US Army

Carlisle, PA

Chief, Automation Support Branch

Provided hands-on technical assistance to the US Army War College students, staff and faculty. Directly supervised the automation support staff and contract personnel. Performed system analysis, design, research and development for new computer systems. Actively managed the hardware and software configuration of over 300 notebook and 600 desktop computer systems. Provided assessments of and recommendations for new hardware and software requirements. Managed a $100K hardware maintenance contract. Responsible for the procurement of all automation equipment. Directly supervised system life-cycle replacement operations.

6/1993 - 7/1994

US Army

South West Asia, Kuwait/Somalia

Chief, Data and Satellite Communications

Responsible for all data and voice circuits for South West Asia in support of Operation Southern Watch, US Central Command. Responsible for ensuring that all circuits were operational or that alternate circuits were available to provide combat air crews round the clock communications with the National Command Authority. Responsible for all Army satellite communication locations in the region. Employed first Tactical Satellite communication site in Somalia during operations there. Encountered no significant outages during year tour in the Area of Operations

6/1991 - 12/1992

US Army

US Army Europe/ Germany

Company Commander

Commanded a forward deployed M1A1 tank battalion headquarters company consisting of 340 soldiers and 310 combat and tactical support vehicles valued at more than $50M. Supervised the training, maintenance and quality of life programs for each support and staff section composed of varying occupational specialties. Responsible for the directing of all re-supply functions within the battalion task force. Directly responsible for the training and combat readiness of the scout and mortar platoons. Responsible for the training and development of the junior officers assigned.

7/1989 - 6/1991

US Army

US Army Europe/ Germany

Director Force Modernization

Branch Chief for Combat Maneuver and Combat Multiplier Systems in a forward deployed Armored Division Headquarters. Planned, coordinated, and executed the fielding of new infantry, armor, cavalry, aviation, and command and control systems. Monitored and documented force structure changes for these same type units. Coordinated with higher headquarters concerning manpower, doctrine, training, and logistical support requirements. Prepared tactical doctrine and plans to facilitate the employment of the new systems. Facilitated the smooth integration of new equipment by direct and constant communications. Responsible for the procurement of all new systems and associated equipment. Directed the division rear area command post during Desert Storm.

5/1985 - 7/1989

US Army

Various Stateside Locations

US Army Officer

Various assignments as an Armor Officer to include platoon leader troop executive officer, battalion maintenance officer, and battalion staff officer.

EDUCATION Major: General EngineeringSchool: US Military AcademyLocation: West Point, NY Degree: BSCompletion Date: 05/1985 SKILLS AND ABILITIES Background of accomplishments in diverse areas of Logistics/distribution and Operation/sales interaction. Strengths include training development, management, leadership, operational process improvement, distribution infrastructure development and design, communications, IS, customer service, long- and short-term strategic planning. Talent for working with diverse staffs (government, military, operations, sales). Over 16 years of success in performance-oriented leadership and management positions with frequent reassignments, flexible, quick to adapt. Seeking a long-term career opportunity with a quality, customer oriented organization Additional Strengths: Background of accomplishments in diverse areas of automation technology to include: procurement, inventory management, asset management, system design, distance learning development, and technical training. I am a talented team builder with strong analytical and problem solving skills. I have proven ability to develop, implement and evaluate training and logistic programs at all levels. I have developed employee training, logistics, and human resource programs for a Fortune 500 Company. Top Secret Military Security Clearance. Six Sigma Greenbelt Certified. Trained in Weapons of Mass Destruction handling and resolution. Military Training includes Observer/Controller-Combat Maneuver Training Center, Germany, Combined Arms Services Staff School, Force Modernization Course, Armor Officer Basic and Advanced Course, Cavalry Leaders Course, and Functional Area 53-Systems Automation Course. Private Pilot

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