Front Desk, Medical Billing, Administrative Work (Denver, Aurora, or Centennial area)

Nicole Elizabeth Palmer

***** * **** ***, ****** CO 80239

(T) 720-***-**** (E) abqgvd@r.postjobfree.com

Professional Summary

I have over 13 years of customer service experience, with over 5 of that being in a medical office. I type 60 words per minute and have extensive experience working with computers. I have electronic medical records software experience with NextGen and Athena Net. I am extremely organized and have an eye for catching mistakes or things others might not notice.

Skill Highlights

● Patient-focused care

● Good written communication

● Team player with positive attitude

● Strong work ethic

● Electronic Medical Record (EMR) software

● Scheduling ( Surgery, meetings and regular office appointments)

● Maintains strict confidentiality

● Claims Follow up / Appeals

● Proficient with excel, word, and outlook

Professional Experience

09/2007 - Current Insight Retina Consultants, P.C Englewood, CO

Front Desk Lead/Billing Assistant

● Prepare memos, letters, and other documents, using word processing and spreadsheet database. Maintain and update patient files/ checking in and out patients, Answering a multi phone line & scheduling surgeries, insurance verification. Collecting Co-Pays or past due bills, faxing & scanning reports, as well as collecting any blood work, MRI, and EKG reports.

● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Follow up on unpaid claims & Re-bill insurances/ Resolve billing issues Understand the importance and implication of confidentiality. Assist patient in applying for assistance with cost of medications

● Follow up on any unpaid claims, file appeals, research claim denials, re-bill claims, and explain EOB's to patients .

05/2007 - 07/2007 Kaiser Permanente Denver, CO

CRT Assistant

● Data Entry, organize patient files, answer phones and assist the admin's with any other request.

11/2006 - 03/2007 Division of Workforce Development Denver, CO

Admin Support I - Volunteer

● Maintain and update client files, post job listings, and organize old files.

● Prepare memos, letters, and other documents, using word processing and spreadsheet database.

● File and retrieve documents, records, and reports.

01/2005 - 08/2006 Regal Video Denver, CO

Administrative Assistant

● Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Reconcile sale ledger, identify discrepancies, resolve discrepancies and submit reports to corporate office.

● Keep track of employee commission.

● Collect, sort and distribute company mail receive payment by cash, check, and credit cards Direct and supervise employees engaged in sales, inventory-taking and reconciling cash Communicate with customers, employees, and other individuals to answer questions, explain information, and address complaints.

07/2005 - 10/2005 Spirit Halloween Denver, CO

Assistant Manger

● Ran cash register.

● supervised employees, kept track of employee lunches/breaks, managed call ins and staffing issues.

● made cash deposits, handled customer issues, inventory control, reported back to store manager.

04/2003 - 07/2004 Ace Cash Express Thornton, CO

Customer Service Representative

● Greet customers entering establishment Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints Operate telephone switchboard to answer, screen and forward calls, providing information, and taking messages Process Loans, employment verification, cash checks, and organize files Cash Deposits, ordering supplies, inventory control Call on delinquent loans.

Education and Training

2007 Community College Of Denver, Denver, CO

Medical Clerical

Certificate

Community College of Denver, Denver, CO

In Progress

Associate Degree

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