AAA CUSTOMER SERVICE (Denver/Surrounding)

Looking for Customer Service jobs in or around the metro Denver area. I am not interested in any home cleaning, care giving or driving positions. Please DO NOT SPAM me. Serious or potential employers only please. If interested please email me at abqgu9@r.postjobfree.com

EXPERIENCE

Minute Key 02/11 - 09/12

Customer Service Manager Boulder, CO

Provided assistance to all daily incoming emails

Updated spread sheets for damaged keys, refunds and sales reports

Handled all incoming & outgoing customer service calls

Troubleshot issues with stuck keys & malfunctioning machines

Processed all refund requests through PayPal & Hartland

Headed up the opening of the new contact center in Ohio

Tri-Net 06/10 -- 03/11

Customer Service Representative Lakewood, CO

Answering questions in relation to advertised products

Inquiring on status of orders

Providing quality customer assistance to Hotels, Campgrounds, UPS Stores and USPS orders

Working in a small team environment/call center

Handling high volume of inbound and outbound calls

Chasing Fireflies 11/08 - 05/09

Customer Service Representative Tukwila, WA

Providing quality customer assistance to personal and small company orders

Answering questions in relation to advertised products

Processing and updating orders

Inquiring on status of special orders

Working in a small team environment/call center

BECU (Boeing Employee Credit Union) 11/07 - 10/08

Contact Center Representative Kent, WA

Providing members potential and current with the products and services

Answering questions relating to accounts and demonstrate remote access

Handling high volume of inbound calls

Assisting members with wire transfers, transfers of funds, balancing personal & business accounts

Processed home mortgage, line of credit, auto loans, visa, equity lines of credit,

Home equity lines of credit for payment and account balance information

Setting up Certificate of Deposit, Traditional and Roth IRA Retirement Savings accounts

Qwest Communications CFS 08/04 - 10/07

Consumer Financial Service Seattle, WA

Provided high levels of customer service to incoming/outgoing call center

Assisted customers with account info

Advising customers of company policies

Educating financial obligation

Resolve disconnect or billing inquiries

Handle over 500+ accounts daily

Collected over $1,000,000.00 in payments & collections

Quality assurance to customer service account quality

Process letters of credit for qualified account holders

SKILLS

Certified Training Skills

World Class Customer Service

Interactive Skills

Valuing Diversity Training

Building Personal Success

Achieving Excellent Customer Relations

Excellent communication skills, proven interpersonal skills

Proficient in Windows 7 & 8, Microsoft Programs, Outlook, Lotus Notes

PC Anywhere Internet usage

Ability to proficiently handle oral and written work assignments

High alpha and numerical data entry

Excel in working alone and in team environment

Ability to learn well at accelerated pace

Ability to efficiently handle tasks outside of job description

Quickly establishes rapport with customers and employees

Capable of trouble shooting various situations and solving accordingly

Sound organizational skills: setting priorities, managing multiple tasks, meeting deadlines, time management

Team Leader

EDUCATION

Parks Jr. College Thornton, CO

AA in Business Management

Contact this candidate