Customer Service Sales

Experienced Customer Service Rep needs Job (Columbus, Ohio)

Mackenzie M. Johnson

*** ***** ***** ******, ********, Ohio 43215

Home Phone: 614-***-****

Secondary Phone: 614-***-****

E-mail: *.***********@*****.***

AREAS OF EXPERTISE

Client Relationship Development Crisis Management Customer Service

Public Speaking & Presentations Documentation Specialist Customer Retention

PROFESSIONAL EXPERIENCE

Community Choice Financial

1st Party Inbound/Outbound Collector

11/11 to 01/12

Use professional but firm collection techniques to collect past due debts.

Follow Fair Debt Collection Practice Act guidelines and kept current knowledge of all states various unique laws for contacting debtors and collecting payment over the phone.

Handle account escalations such as personal information changes and disputes of charges made to customer accounts.

Accept inbound calls to collect payment from debtors, receive complaint calls, and transfer to correct individual or department asked for.

JP Morgan Chase

Financial Services Advisor

03/11 to 10/11

Assist customers who receive state and government issued benefits with account inquiries or claims in a call center environment.

Mail and issue customers direct payment cards using the USPS and Fed Ex mailing systems.

Handle account escalations such as personal information changes and disputes of charges made to customer accounts.

Handle customers with complaints and retain customers who were upset about some aspect of the service the company provided.

Provide outstanding and efficient customer service.

Lowes Hardware Supercenters

Customer Service Associate

03/11 to 09/11

Assist customers with general hardware questions.

Cut glass and wood to meet customer specifications or needs.

Stocking and maintenance of product and shelving.

Order customer and contractor product bundles through a POS system.

Design decks and patios to customer specification and assist with material gathering.

AT&T Distribution Center

Shipping & Receiving Clerk

09/10 to 01/11

Pick, unpack, and check received order cartons, maintain records of received merchandise and equipment

Utilize inventory management systems to scan, process, and research cartons in accordance with inventory control processes.

Post weight, shipping charges and prepare carton for shipment. Verify accuracy and quality of the shipment prior to packing.

Perform periodic physical inventories, cycle counts, and other measures to ensure ongoing inventory accuracy.

GameStop

Sales Associate / Game Advisor

08/10 to 11/10

Develop relationships with return customers to help influence future sales, preorders, and subscriptions.

Provided a friendly environment by greeting and acknowledging every customer, and maintained solid product knowledge to build rapport with customers.

Maintained an awareness of ongoing promotions and advertisements to help influence high dollar purchases.

Assisted in price changes within the store using RF scanners and POS systems.

United States Army

Combat Engineer

04/2006 to 05/10

Learned professionalism and practiced team player based attitude.

Practiced and maintained good human values such as Loyalty, Duty, and a sense of Honor.

Very strong work ethic and sense of commitment to ones employer and country.

Used team oriented operations daily to complete complex tasks with professionalism and high quality results.

EDUCATION

Dayton Job Corps Center Computer Repair/ A+ Technical Training

08/05 to 02/06

Learned basics of computer hardware assembly, installation and use of various computer software programs such as: Excel, Word, PowerPoint.

Dayton Job Corps Center

Diploma by Examination

09/05

Completed over 1200 credit hours in GED post education program.

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