Manager Customer Service

Randy Slane

Email: *********@********.***

Address: ***** ******* ***

City: Missoula

State: MT

Zip: 59802

Country: USA

Phone: 406-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Randy O. Slane

11553 Cattail Way

Missoula Mt. 59802

(C) 406-***-****

(H) 406-***-****

Objective

To utilize my very strong insurance and organizational background in a sales management position while at the same time developing myself for future positions of greater responsibility.

Interest in Position

This position is one where I would have direct influence on top line revenues, bottom line profitability, and customer service results by utilizing my proven leadership abilities, critical thinking, analysis, and strong relationship management skills. These attributes, along with my energy and "can do" attitude, are among the capabilities that I have which would help me shape the future of your organization.

Professional Experience

Lithia Motors of Missoula (November 2012 to present)

Sales Consultant

Farmers Insurance Group (October 1978- March 2012):

Commercial Staff Underwriting Manager, March 1, 2010 to March 1 2012

Farmers Business Insurance Home Office, Woodland Hills, California

Commercial Zone Marketing Manager November 2006 to March 1 2010

Farmers Business Insurance Home Office, Simi Valley, California (HO)

California Field Audit Manager April 1995 November 2006

Farmers Insurance Internal Auditing, Simi Valley, California

Regional Commercial Manager September 1992 to April 1995

Carlsbad, Ca. Service Center

Regional Underwriting Manager October 1990 to September 1992

Columbus, Ohio Service Center

Regional Commercial Manager June 1984 to October 1990

Portland Oregon/ Columbus Ohio Service Center

National Accounts Office Supervisor November 1982 to June 1984

Portland, Oregon Service Center

Property Underwriting Supervisor April 1982 to November 1982

Pocatello, Idaho. Service Center

Commercial Underwriter September 1981 to April 1982;

Pocatello, Idaho. Service Center

Auto Underwriter October 1979 to September 1981

Pocatello, Idaho. Service Center

Education

Idaho State University; Pocatello, Idaho; BBA in Management and Organization

Certified Internal Auditor designation (CIA)

Charter Property Casualty Underwriter (CPCU)

Certified Fraud Examiner (CFE)

Associate in Risk Management (ARM)

Randy O. Slane

Page 2

Education Continued

IIA Program in General Insurance

NASD Series 6, 63 and 26 Securities Licenses (currently expired)

Professional Memberships

Society of Chartered Property Casualty Underwriters

Institute of Internal Auditors

Association of Certified Fraud Examiners

Competent Toastmaster (CTM) through Toastmaster International

Summary of Qualifications

Very strong, diverse experience in Insurance/Financial Services Management, including:

* Commercial Insurance Sales Management

(12 State, $200M premium territory)

* P and C Underwriting result management

* Customer Service Operations Management

* Human Resource Administration

* Coordination of Legislative and Government affairs lobby activity

* Risk Management

* Internal Audit execution

* Internal Investigations

* Budget Administration

* Scheduling

* Executive-Level Reports

* Sales training and education

* Loss Control

* Regulatory Compliance

* Troubleshooting and Problem-Solving

Special Skills

I have excellent written and oral communication skills and am proficient with Lotus Notes, Word, Excel, Windows, PowerPoint, and Outlook.

Other Qualifications

* Demonstrated track record of success in driving top line sales results and consistent bottom line profitability for my business unit

* Very good understanding and application of corporate strategies/approaches for operating in a complex Property Casualty Insurance and Financial Service environment

* Strong leadership, organizational, analysis and decision-making skills

* Excellent knowledge and understanding of business management principals

* Sound working knowledge of company controls and governance structure

* Strong administration capability derived from oversight of large staff of professional level employees

Contact this candidate