Customer Service Manager
Resume:
Angola, IN *****
******.*****@*****.***
Summary
Lead Developer with fourteen years experience dealing with the Microsoft technology stack for web, desktop and client server applications. Responsible for a broad range of IT duties including: small network installations, IIS administration, database schema design, stored procedure development and tuning, website and N-tier application development, requirements gathering, project planning and estimation. Lead small development teams in the design and deployment of web crawlers, a search service providing revenues of $65,000-$70,000 a month, geosearch code, completion of internal financial tracking software, and maintenance of payroll software. Recognized for problem solving skills, performing well under pressure, and explaining technical concepts to business experts.
CertificationsMCTS ASP.NET 4.0
Certified SCRUM Master
Experience
Infinisource Inc., Coldwater, Michigan April 2006-Present
Developer / Team LeadCoordinate work with my offshore counterpart.
Updated and maintained an IIS Hosted WCF Client-Server Payroll system using LINQ to SQL including Release Planning and task assignment.
Design and prototyping of new Payroll system in C# 4.0
Development process definition and implementation.
Implemented a C# translation of a legacy COBRA Administration application.
Completed an in-house financial system managing contracts and services. Interfacing with the EPICOR accounting system.
Homestore.com, Westlake Village, California, April 2001-April 2006
Software EngineerTech Lead for the Homestore Geography Services Project: design, planning and managing a project including five separate systems and three developers.
Lead and developed a Search the web widget, interfacing with Overture, for,,
and
.
Designed, developed and maintained a C# Web Service, a .NET Web Service, interfacing with ESRI
.
Providing maps, geocoding and driving directions for Realtor, RentNet and Homebuilder.
Assisted in creating a Universal Registration service used by Homestore, Realtor and Homebuilder.
Teamsite support, and interfacing with Homestore co-branding engine.
Responsible for the maintenance and extension of the Homestore.ca site using VB6, ASP, HTML, Javascript, XML, XSL(T) Now merged with Realtor.
Advanced MP Technology (Competitive Knowledge), Van Nuys, California, Sept 1999-April 2001
Lead Developer
Competitive Knowledge was purchased by Advanced MP Technology in Jan 2001Coded VB6 modular web crawlers to aggregate information about electronic parts in a central application.
Extended a web application to allow members of the Apparel Industry to track both internal and market metrics, keep up with the relevant news and analysis, and improve their own practices through communication and collaboration. Coded for all three tiers using SQLServer, VB6, IIS, ASP, HTML, JavaScript.
Computer Consulting Group, Camarillo, California, Feb 1999-Sept 1999
Lead DeveloperCreated a secure application to allow customer service reps to view clients medical bills using IIS, ASP, HTML
Implemented a Resume and Job Site for Santa Barbara County, using Visual FoxPro, FoxISAPI, HTML, JavaScript.
Designed and maintained websites for Fernando Vargas, a local Porsche Owners Club and Celebrity Prime Foods using ASP, HTML, JavaScript.
Registered domain names and administered the company web server, running Windows NT, IIS.
ASP Application Development for searching and data processing.
Wrote data Conversion/Import routines and applications in Visual Fox Pro, and Visual Basic.
Net Access, Rochester, New York, Feb 1997-May 1998
Developer/Technical SupportJan-May 98Customer Support.
Office Projects as needed.
Feb-Oct 97Web Enabled a Legacy Fox Base Database using Visual Fox Pro and FoxWeb.
Developed a Title Search applet in Access.
Made Purchase Recommendations and assisted with price quotes.
Assisted in Network Installations.
University of Rochester Computer Science Department, Rochester, New York, Summer 1995
Student Research AssistantTested the sensors on a robot wheelchair.
Wrote wall following routines.
Installed/Configured/Maintained a LINUX server.
With another student developed a communications protocol between the wheelchair's microprocessor and the LINUX machine.
Academic Media and Event Support, Rochester, New York, Fall 1994-1998
Media SpecialistDelivery of Media Equipment for classes and special events.
Evening Manager.
Video Tapings.
Set Spaces for Events.
Projectionist.
ActivitiesDrama House Member Fall 1998Sound Design for Halloween Party
Stage Construction for multiple shows
Lighting Cue man, "Heathen Valley"
Parkview Baptist Church Youth Intern Summer 1998Sunday School Teacher
Wednesday Night Bible Study
Special Events
Computer Support
Computer Interest Floor Member 1995-1997PC Manager in the public computing Lab 1995-1996
Help line Technician, answered a majority of the PC related calls 1995
Free Form Dance Troupe 1994-1995Dancer, preformed in both of the troupe's shows in 1994
Lead Sound Technician for "Winter" 1995
GeneralInvolved in a project to put University Energy Records on the Web
Hobby Electronics
Hobby Robotics
Reading Computer/Electronics Materials
Education
University of Rochester, Rochester, New York
Xerox Scholar
Bachelor of Arts Cognitive Science, 1998
Coursework
Haiku Poetry; City Politics in Rochester; Principles of Economics;
Intermediate Microeconomics; Principles of Accounting; Money, Credit and Banking; Foundations of Management Information Systems; Calculus I-III;
Introduction to Electrical Engineering; Mobile Robots; Computer Ethics; Introduction to Computers; Introduction to Computers and Programming;
Data Structures; Introduction to Linguistics; Psychology of Language; Foundations of Cognitive Science; Cognition and Language; Science and Reason;
Theories of Knowledge; Philosophy of Mind; The Computational Brain; Introductory Logic; Uncertain Inference; and Senior Seminar in Cognitive Science
SkillsProgramming Languages: C#, Visual Basic, Python, C, C++, ARC, Interactive C
Transaction Processing and Frameworks: .NET, MTS, COM+
Communications & Protocols: SOAP, HTTP, Telnet, FTP, SMTP, SSH
World Wide Web: HTML, JavaScript, ASP, IIS, MS Proxy, VBScript, XML, XSL(T), Epicentric Portal Server, ServerObjects Inc. Libraries
Database & Reporting: Visual FoxPro, SQL Server, Platinum ERwin, MySQL, dBase, MS Access, Crystal Reports, MATLAB
Operating Systems: Windows, *NIX, Macintosh
Hardware: Building, Upgrading, Configuring and Trouble Shooting PC
Environments: X Windows, Open Windows
Word Processing & Text Formatting: Word, LaTex
Special:16 and 35mm film projection
Oxy-Acetylene and Wire Feed Welding
Fire Extinguisher Service
Public Speaking
References
Available upon request.
Updated 01-09-2012
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