Customer Service Human Resources

Gauthier, Joshua **** Hr Resume[*]

Joshua P. Gauthier 6831 Edgefield, Portage, MI 49024 269-***-**** abqgj5@r.postjobfree.com www.linkedin.com/in/jgauthier00001CAREER OBJECTIVE To obtain a position in Human Resources in a progressive organization where I can utilize my proven customer relation and professional abilities, skills and education to benefit the organization.PROFESSIONAL HIGHLIGHTS Successfully sourced and recruited professional candidates from Social Networking (LinkedIn) Directed new hire human resource paperwork and orientation Skilled at working with people with diverse backgrounds Effectively implemented and compiled employee and customer information logs Proven competence in working well under pressure with others in a team effort Managed and evaluated employee evaluations Actively involved in KHRMA-Kalamazoo Human Resources Management Association Proficient in all Microsoft computer applications, ABRA (employee database software) Achieved Top 20% Customer Service and Sales recognition for two consecutive quarters Achieved Top 3 Sales performance for Precor sales equipment through company goalEDUCATION MBA Human Resources Management Grand Rapids, MI Davenport University 2009/2010 - Present BBA- Business Management Emphasis on Human Resources Graduated - 2005 Davenport University Related courses completed: Compensation and Benefits, Human Resource Management, Employment and Labor Law, Staffing Organizations, Negotiation and Dispute ResolutionPROFESSIONAL PROFILE Human Resources Skills Strong skills in recruiting, screening and selecting great employees ranging from Entry-level to Executive level Strong skills in organizing workflow, ideas, materials, and people Competent and reliable professional, committed to top quality work Ability to recognize and respect people s diversity, individual differences and perspectives with great empathy Highly confidential when locating, gathering and organizing information relating to any company s assets Intermediate to advanced skills in HR computer software including Position Manager (ATS), ABRA (Employee database Mgmt.) Interpersonal Skills Provides superior customer service to both external and internal customers Exceptional listener and communicator who effectively conveys information verbally and in writing Manages and resolves conflict while being respectful and open to thoughts and opinions Hard worker, quick learner, and ability to assume responsibility Easily relates with all levels of management, co-workers, and customers Resourceful team player who excels at building trusting relationships with customers and colleagues Extremely detail-oriented individual with a passion for excellence in written and verbal communication Gauthier (2)PROFESSIONAL EXPERIENCE Kalamazoo Community Mental Health and SAS Sept. 2010 - Present Human Resources Specialist (8 months of HR experience) New Hire Orientation benefits section each time; quarterly complete entire orientation Benefits entering new hires and changes/terminations into plans and review bills Benefit Open Enrollment with assistance from HR Director Credentialing and reference checking on new employees Creating, updating and posting new employment opportunities Assist with RFPs for new Benefits Maintaining new applicant tracking and screening resumes and distributing resumes to managers Updating Policy and Procedure Manual when approved document are received from QMU Regularly work with management to improve process efficiency Saint Mary s Health Care Feb. 2010 Sept. 2010 Human Resources Master s Level Intern (Over 8 months of HR experience) Recruited and organized new applicants in human resources database Scheduled interviews and directed applicants to interview meetings Worked on various human resources projects including interviewing, recruiting, LEAN Sourced viable candidates through large recruitment database Compiled reports and developed comprehensive document detailing recruiting process Successfully placed great candidates in positions ranging from entry-level to management Able to multi-task while still being detailed and accurate in various HR tasks MPI Research June 2008 Sept. 2009 Research Associate Collected and documented data daily on an electronic data capture system in accurate and timely manner with no gross documentation errors. Completed all assigned events in validated system. Performed all functions within protocol specified time requirements Took initiative to improve processes whenever possible Position eliminated due to restructuring of the organization Lowe s Home Improvement May 2007 June 2008 Team Leader / Management (Over 1 year of Management experience) Member of management in a Fortune 50 company Responsible for overall sales, customer service, merchandise maintenance and supervision of all hourly associates in the department Ensured that all merchandise and operational activities take place on a consistent basis Provided and ensured quick, responsive, friendly customer service to maintain superior quality to all customers and team members American Home Fitness, Grand Rapids, MI Oct 2005 September 2006 Fitness Consultant/Sales (Experience in high-level, competitive sales) Effectively communicated with customers to demonstrate and sell high-end fitness equipment Educated and maintained strong relationships with customers and local businesses Provided superior customer service to clients via phone, email, and face to face conversations Effectively assisted and maintained high sales performance to improve overall store growth to achieve the company s #1 store Galyan s / Dick s Sporting Goods, Canton, OH & Grandville, MI Oct. 2000 July 2004 Lead Sales Associate/Customer Service (Experience and longevity in high customer service skills) Skilled in working with the public using diplomacy and professionalism and excellent customer service skills Effectively assisted customers through merchandising and sales techniques