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Sales Customer Service

Location:
Cypress, TX
Posted:
January 24, 2013

Contact this candidate

Resume:

Micheal Tate

Email: abqgd3@r.postjobfree.com

Address: ***** ******* ******* **.

City: Cypress

State: TX

Zip: 77433

Country: USA

Phone: 281-***-****

Skill Level: Management

Salary Range: $125,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Prospective Employer,

I possess 15-years of Sales, Marketing, Advertising, Public Relations, Management, Recruiting, Employment Training, Sales Coaching and Customer Service experience in highly competitive industries and I am currently exploring opportunities with your organization.

Throughout my career I have hired, mentored and developed individuals into highly specialized sales executives and customer service professionals, who continue to excel in providing revenue generating production, quality customer service, in-depth product knowledge, and highly assertive partnerships with -C- level executives.

Brief Summary of my professional skills and attributes:

Management experience with proven leadership skills

Question Base Selling

Revenue generation

Exceeding sales goals

Excellent analytical skills

Managing and improving processes

Market/Industry knowledge

High level cold calling, telemarketing, and inside/outside sales experience

Sales planning, training and coaching techniques

Great Communication skills (written and verbal)

Staff recruiting and training development

Conflict/Customer resolution skills

Developing budgets and P& L's

Relationship Building: New business/Acquisition

Delegate`s authority and responsibility with accountability and follow-up.

Upon reviewing my career profile, please feel free to contact me in the event my credentials meet your organizational objectives and needs.

Thank you for your time and consideration of this request.

Sincerely,

Micheal D. Tate

Micheal D. Tate, CTM

Micheal Tate

27022 Cypress Springs Lane

Cypress, TX 77433

281-***-**** - home

832-***-**** - mobile

abqgd3@r.postjobfree.com

Education

JACKSON STATE UNIVERSITY

Bachelor of Arts - Political Science

Career Profile

Over the last 15 years I have acquired experience in the following areas: Management, Sales, Marketing, Advertising, Public Relations, Staffing/Recruiting, Commercial Collections, Telecommunication Sales (inside and outside), and Retail Energy.

STRENGTHS

Strong negotiation/closing skills

Budgeting & Forecasting

Sales planning, training and coaching

Customer service focused/driven

High level cold calling, telemarketing, and

inside/outside sales skills

Drive customer and employee satisfaction

Superior training, development & coaching

ACCOMPLISHMENTS

Data/IP Certification

Voice Essentials Certification

Selling Foundations Certification-(S.P.I.N

Selling)

2001 Sales Award - 100% Club

Top Commercial Collection Representative -

January-May 2002

skills

Innovative thinker and self motivated

Exceptional presentation skills

Excellent written/verbal communication skills

Organized/Multi-tasked skills

Knowledge of the Texas deregulated market and retail electricity products

Micheal Tate

Experience

October 11 - Present - Regional Sales Manager, SMB

Simply Energy Solutions - Houston, TX

Specializing in new business development and major market expansion by combining entrepreneurial drive with business-management skills to drive gains in revenue, market share and profit performance within an assigned region.

* Communicate and develop a clear, strategic sales vision

* Effectively training and coaching both veteran and junior sales team members

* Cultivate excellent relationships with new prospects and existing customers.

* Establish team and individual sales objectives

* Establishing and adjusting selling prices by monitoring costs and competition

* Track results and communicate with Senior Management

* Conduct regular sales team meetings and pipeline reviews of sales executives

* Conduct daily team conference calls to ensure best practices

June 10 - September 11 - Sales Manager (Commercial)

TXU Energy - Houston, TX

Responsible for the development and performance of all sales activities in the greater Houston market. Provide leadership to staff and account executives to achieve maximum profitability and growth in line with the company`s vision and values.

Daily responsibilities include but not limited to:

Manage the process of acquiring new customers or clients through direct sales techniques, cold calling and business-to-business marketing visits

Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

Conduct regular coaching and counseling sessions with Account Executives to build motivation and selling skills

Develop and mentor Account Executives to meet performance targets

Manage each individual Account Executive schedule, territory, time off and quota attainment

Recruit, role-pay, train and motivate Account Executives based on criteria agreed by Senior Management

Delegate authority and responsibility with accountability and follow-up

Set example for Account Executives in areas of personal character, commitment, organizational skills, selling skills and work habits

Establish action plans and strategies to expand the customer base in a de-regulated energy sales environment.

Develop business/action plans and sales strategy for the designated territories to ensure attainment of company`s sale and profitability and to acquire new business within an assigned region.

Micheal Tate

Dec. 08 - June 10 - Sales Manager (Commercial & Residential)

Just Energy - Houston, TX

Responsible for leading a team of sales agents to identify business (revenue) opportunities in the Texas market via the direct sales channel to achieve specific sales goals. Provided leadership to Team Leaders to develop, motivate and inspire sales producers to reach weekly sales targets. Strategically researched growth revenue markets and assigned producers to territories to marketing retail fossil and green energy products.

Daily responsibilities include but not limited to:

Managing the process of acquiring new customers or clients through direct sales techniques, cold calling and business-to-business marketing visits

Adhering to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

Conducting regular coaching and counseling with Account Executives to build motivation and selling skills

Developing and mentoring producers to meet performance targets

Managing each individual team members' schedule, territory, time off and quota increases.

Preparing individual and team action for effective search of sales leads and prospects.

Dec. 05 - June 10 - Managing Partner

NorthPoint Capital, LLC - Houston, TX

Responsible for maintaining the daily operations of the company, while developing and implementing company policies, procedures and strategies that will minimize our exposure to risk an maintain profitability. Major developmental areas of focus will include: Industry licensing and bonding, compliance, Sales, Marketing, Collections, Advertising, Monthly, Quarterly and Annual Budget, Production, and Building strategic alliances, client partnerships and vendor relationships.

Daily responsibilities include:

Established sales relationships with high level executives within commercial businesses

Sold and negotiated commercial debt recovery solutions as well as develop proposals

Managed and maintaining an extensive base of qualified prospects working through sales executives activities (i.e. phone calls, personal visits and client retention)

Proactively managed critical accounts to maintain accepted and amenable presence at all customer levels; resolved customer issues; developed sales pipeline, and identified new avenues of opportunity

Sourced, acquired, identified and retained commercial business in need of Accounts Receivable (AR) solutions

Aggressively stimulated, reviewed, monitored and tracked all business activities and ensure producers goal/quota achievement

Accurately forecasted annual, quarterly, monthly and weekly revenue streams

Micheal Tate

Sept. 04 - Dec. 05 - Director of Sales

Alexander & Hamilton - Metairie, LA

Responsible for meeting sales and revenue commitments, strategic planning, tactical execution, staffing decisions, performance management, employee development, profit and loss accountability and business development within the Southern region.

Daily responsibilities included:

Delegated authority and responsibility with accountability and follow-up.

Understood each employee`s skill competencies and deficiencies with recommendations to develop these areas of performance

Attracted, hired, trained, developed, motivated and managed members of a world class sales organization

Analyzed sales statistics to determine business growth of the sales organization and implement strategic changes

Assisted Account Executives in preparation of proposals and presentations. Controlled expenses to meet budget guidelines

Created and conducted proposal presentations and RFP responses

Initiated and coordinated development of action plans to penetrate new markets.

Managed 4-5 direct reports with 45 call center agents

Prepared individual and team action for effective search of sales leads and prospects

Ensured that all Account Executives meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes

Overseen all hiring, training and termination of personnel

Established performance goals for all sales department employees, and monitored performance on a continual basis

Met and exceeded retention and business unit profitability goals

Developed contest and incentives to motivate the Account Executives

Jan. 02 - Aug. 04 - Primary Sales Manager

NCO Financial Systems - Metairie, LA

Responsible for the development and performance of all sales activities in assigned market. Staffed and directed a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Established plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and Account Executives.

Daily responsibilities included:

Provided quarterly evaluations of sales organization productivity

Understood each employee`s skill competencies and decencies with recommendations to develop these areas of performance

Attracted, hired, trained, developed, motivated and managed members of a world class sales organization

Evaluated the effectiveness of the sales organization and implement strategic changes

Conducted one-on-one performance reviews with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive`s sales and activity performance.

Monitored account executive random calls to improve quality, minimize errors and track operative performance

Micheal Tate

Prior to joining NCO, I held other Sales and Marketing positions with the following companies:

Account Executive

Metrocall - Metairie, LA

Responsible for sourcing and developing client relationships in a business to business, monthly quota environment

Account Executive

AT&T- Kenner, LA

Responsible for acquiring, retaining, and growing new business by positioning AT&T`s Voice Products in major markets throughout LA, MS, AR and AL.

IT Recruiter

Aerotek Consulting Company/Maxim Group - Dallas, TX

Responsible for devising, conducting and reporting on all aspects of the recruiting process.

Professional Affiliations

Certified Toastmaster - Member of Toastmasters, International Toastmasters-CTM

Alpha Phi Alpha, Inc.-Past Chapter President

F&AM



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