Customer Service Sales
Resume:
Virginia Garrison
Email: abqg8q@r.postjobfree.com
Address: **** **** ******* *****
City: Smyrna
State: GA
Zip: 30080
Country: USA
Phone: 706-***-****
Skill Level: Management
Salary Range: $55,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
VIRGINIA GARRISON
4600 West Village PL Unit 4207
Smyrna, Georgia 30080
Phone: 706-***-****
Email: abqg8q@r.postjobfree.com
SUMMARY
Detailed-oriented operations management professional with over 20 years of experience, including entrepreneurial, in the carpet, rug and textile manufacturing industry overseeing the day-to-day operations of multiple management functions. Core competencies include: business and project management, domestic and international sales, production supervision, inventory management and employee and customer relations. Project specialties include scheduling of tufting machines, supervising custom rugs, logos and inlays for tradeshows and other events. Excellent communicator and proven effective in team building, presentations, product displays, and managing aggressive deadlines.
EXPERIENCE
International Sales (flooring) 2012 - current
Sydney, Australia / Atlanta GA.
Executive Assistant to VP of International Sales
Book transportation, including ground and air, coordinate activities for customers. Assist with sales needs and prepare monthly reimbursement reports for VP and sales staff. Visit customers retail stores in Australia, update samples and provide tools to improving sales.
Customer Service Supervisor / Production Operations Manager 2006 - 2012
Brumark Total Flooring Solution (tradeshow flooring.), Atlanta, GA / Dalton, GA
Customer Service Supervisor (June 2008 - March 2012)
Recruit, train and manage new hires and research skill development opportunities to enhance productivity. Synchronize project communication among account managers, customer service, and production. Strategize efforts to deliver superior customer service in managing problems and offering project resolutions.
* Direct sales and new customer business development
* Met and exceeded yearly sales goals
* Management overseeing the project manager group and production team. Also, personally responsible for inside sales of the Southeast territory
* Calculate material and labor requirements for custom inlays, logo flooring and combination of multiple floorings
* Responsible for ordering all goods required for stock, custom orders and supplies for production facility (These duties were transferred to India in 2011). Negotiated pricing with vendors and provided purchase orders.
* Assist customers with designs, patterns and product combinations to make unique, eye-catching showroom floors while working with budgets and logistic needs
* Meeting aggressive deadlines
* Improved processing of estimates and orders to provide quality control
* Decreased inaccuracies by enhancing the communication process between customer service and production
Brumark Total Flooring Solution /Star Custom Rugs, Dalton, GA
Production & Shipping Operations Manager (April 2006 - 2012)
Recruit, train and manage new hires. Responsible for overseeing all project productions including carpet inlays, custom rugs and the inbound and outbound shipping. Manage inventory and product sampling.
* Established check point procedures to ensure production and shipment accuracy
* Direct sales and new customer business development
* Increased labor sales
* Helped customers with designs, patterns, product combinations to make unique and stunning custom products
* Streamlined production procedure to reduce manufacturing time and enhance final production
Executive Assistant to VP of International Sales 2000 - 2006
Mohawk Industries, Dalton, GA
Generated all month-end reports and calculated commissions for Mohawk`s International sales force. Coordinated transportation, hosted activities, and sales needs for international customer visits to the Mohawk facility. Managed Letters of Credit for customers and vendors. Worked directly with freight forwards.
* Elevated to become responsible for direct international and residential sales of carpet, rugs and home goods.
* Increased sales and margins
Supervisor 1998 - 2000
Beaulieu Rugs, Dalton, GA
Supervised the commission, customer service, pricing and claims departments. Recruited, trained and managed new hires. Managed the business requirements of high revenue national accounts. Supported the sales team in meeting sales objectives.
* Established new procedures to maximize the consistency of daily operations
* Partnered with the IT department to develop processes and resources to service the needs of sales and customer service; optimized time management
* Participated in ISO development standards and procedures that resulted in ISO certification
Co-Owner 1989 - 1998
Buckner Ind., Signal Textiles, Con-Stat Carpets, Dalton, GA
Recruited, trained and managed a 45 member staff. Managed the operations of an inclusive office and sales force selling flooring products catered to the hospitality, residential and static control flooring industries.
* Achieved 7% average annual sales growth over 8 consecutive years
* Achieved $4M in total annual sales for Buckner
* Sold business at a profit (1999)
EDUCATION
BS, Business Management, Dalton State College
SKILLS
Proficient in Microsoft Office, AS 400, Lotus Notes, Peachtree Accounting and QuickBooks
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate