Customer Service Representative
Resume:
Vera Sullivan
Email: abqg8p@r.postjobfree.com
Address: **** ****** *** #**
City: Kansas City
State: MO
Zip: 64109
Country: USA
Phone: 816-***-****
Skill Level: Management
Salary Range: $20,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Vera Eileen Sullivan
3423 Euclid Ave, #1 N
Kansas City, Mo 64109
abqg8p@r.postjobfree.com
EMPLOYMENT OBJECTIVE
I would like to obtain a position in a company that is stable and whom will allow me a chance for potential growth within
EMPLOYMENT HISTORY
Unemployed yet seeking employment
07/21/09 - To present
Certified Tourism Ambassador
Kansas City Convention Visitors Association
1100 Main Street Suite 2200, Kansas City, Missouri 64106
05/08/08 - 07/21/09
Greet people, process registration and payments, and assist other companies that are
affiliated with KCCVA performing misc clerical duties
Customer Service Representative
Nextaff
315 Westport Road Suite 200, Kansas City, Missouri 64111
07/30/08 - 11/02/08
Greet customers, take orders from customers ordering Gaither music by phone and enter the
data into the computer for shipment
Customer Service
Volt Technical Service
10955 Lowell Avenue #710, Overland Park, Kansas 66210
05/30/08 - 06/11/08
Greet customers, answer phones, and answer any questions pertaining and bills
Collector
Encore Receivable Management
400 North Rogers Road, Olathe, Kansas
05/19/04 - 03/12/06
Collect past due and over the limit amounts from cardholders
EDUCATION AND TRAINING
01/01/2009 Associates - Health Information Technology
Penn Valley Community College, Kansas City, Missouri
Pending
05/01/2003 Associates - Liberal Arts Penn Valley Community College, Kansas City, Missouri
12/01/1987 Certificate - Computer Information Processing Capital City Business College, Kansas City, Missouri
QUALIFICATIONS
Manager, Data Entry, Ten key, Collections, Asst Manager of Retail, Medical Terminology, Home Health Care Aid, Cab Driver, and Training others
Past Work History
Self Employed 07/21/09 to Present
Private 6 Plex Apartment Building
3423 - 3425 Euclid Street
Kansas City, Missouri 64109
Show apts, rent out apts, repair damages, maintenance, supervise two people, write rent receipts, and write out leases
Unemployment 07/21/09 to Present
Certified Tourism Ambassador 05/08/08 to 07/23/08
Kansas City Convention Visitors Association
1100 Main Suite 2200, Kansas City, Missouri 64106
Greet guests and visitors, check registration, register new patrons, process payments, answer questions, misc clerical duties, and give directions to other destination
Customer Service Representative 07/30/08 to 11/02/08
Nextaff
315 Westport Road Suite 200, Kansas City, Missouri 64111
Answer phones, greet customers, took orders for Gaither`s gospel products, and answered questions pertaining to the music
Customer Service Representative 05/30/08 to 06/11/08
Volt Technical Services
10955 Lowell Suite 710, Overland Park, Kansas 66212
Answer phones, verify information, direct calls to the appropriate department, and answer any questions
Marketing Assistant 03/10/08 to 04/04/08
Direct Buy
9521 NE 79th Terrace, Kansas City, Missouri 64158
Make outbound call to prospective members informing them of our promotional reward, setting appointment to see the showroom of furnishings, and they must make a decision to join or not join in order for us to paid a bonus
Administrative Assistant 02/08/08 to 02/15/08
Pen Mac Assigned to Kansas City Convention Center
1304 NE Windsor, Lees Summit, Missouri 64064
Answer phones, greet visitors and guests, stock supplies, misc clerical duties, relieve the other Admin Asst, check the status on all beverage machines, change signs before and after the convention activities, and mail
Customer Service Representative 10/30/07 to 01/04/08
Pen Mac Assigned to Jackson County Courthouse
1304 NE Windsor, Lees Summit, Missouri 64064
Answer phones, verify information, direct tax payers to the appropriate department, and assist them with questions pertaining to their personal, real estate, and business taxes for the people of Jackson County, Missouri
Registration Clerk 07/16/07 to 07/18/07
Grafton Assigned to Kansas City Convention Center
10540 Marty Suite 100, Overland Park, Kansas 66212
Greet guests and visitors, check registration, register new patrons, process payments, answer questions, and give directions to other destination
Registration Clerk 05/13/07 to 05/16/07
Grafton Assigned to Kansas City Convention Center
10540 Marty Suite 100, Overland Park, Kansas 66212
Greet guests and visitors, check registration, register new patrons, process payments, answer questions, and give directions to other destination
Quality Assurance 12/14/06 to 12/22/06
Pen Mac Assigned to Municipal Court of Kansas City
1304 NE Windsor, Lees Summit, Missouri 64064
Traffic tickets were data entered by the keyers, then batched into groups according to the offense, and then verified. I checked for errors in typing the personal information of the offender, and errors in the charges pending on the correct person. If errors are found then someone else reenters it into the system.
Customer Service Representative 11/10/06 to 11/14/06
NCO Financial
11214 Renner Blvd, Lenexa, Kansas 66219
I was being trained to be a Customer Service Representative for Sprint/Nextel accounts. Answer phones, verify information, direct to the appropriate department if need be, and answer any all questions to the customer`s satisfaction
Cashier 08/08/06 to 11/08/06
Apcoa Standard Parking
400 B Panama City Avenue, Kansas City, Missouri 64153
Greet customers, process payments, and answer any questions that the customers may have
Collector 05/19/04 to 03/12/06
Encore Receivable Management
400 North Rogers Road, Olathe, Kansas 66061
Make outbound calls and take inbound calls, negotiating a payment on past due and over the limit accounts credit calls from 1 to 179 days delinquent
Home Health Aide 12/2004 to 03/2005
Kare More (OUT OF BUSINESS)
6301 Rockhill Road, Kansas City, Missouri 64130
Provided and assisted in personal, and home care to Missouri Medicaid clients for a duration of time
Taxicab Driver 01/01/02 to 04/01/02
MTSI known as Yellow Cab
1300 Lydia Avenue, Kansas City, Missouri 64106
Greet customers. Drove customers to & from their destinations by taking the shortest route
Clerical and Light Industrial Worker 04/01/95 to 03/12/06
SOS Staffing formerly known as Century Personnel
301 Westport Road, Kansas City, Missouri 64111
Receive a call from the temp agency at any given time. Arrive at companies located throughout the Missouri and Kansas area performing the duties of housekeeping to Night audit, Bindery operations to Quality assurance of the printer work, and Mailroom to Data Entry duties as well for duration of time, until the employee returns to work or the back log of work has decreased.
Apartment Manager 07/25/91 to 01/21/99
Madison Estates formerly known Madison Apartments
(OLD OWNERS DECEASED)
3423 - 3425 Euclid Street, Kansas City, Missouri 64109
Greet prospective tenants, take them through the application process, identification process, background check process, work history check process, tour of the available apartment, state the rules, print my rental agreements, write rental receipts, general ledger entries, manual AR, manual AP, keep the apartment cleaned and maintenance when needed
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