Customer Service Quality Assurance

Barry Jacobs

Email: abqg8h@r.postjobfree.com

Address: *** ******* *****

City: Plainview

State: NY

Zip: 11803

Country: USA

Phone: 516-***-****

Skill Level: Director

Salary Range: $175,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Barry B. Jacobs

140 Harvard Drive

Plainview, NY

11803

(H) 516-***-****

(C) 516-***-****

E-mail- abqg8h@r.postjobfree.com

Work Experience

Arizona Beverage Company, Woodbury, NY

Director of Operations (January 2007 - Present)

* Managed department of 11 including 4 scheduling managers, 4 inventory analysts, 1 purchasing agent, 1 cost accountant and 1 administrative assistant.

* Maintain existing and establish new strategic co packer relationships based on projected company growth, new product engineering requirements and strategic distribution location. Co-packers include United States, Mexico and Canadian locations. Currently branching into European and Asian markets.

* Master schedule all co-packers giving consideration to production and warehouse capacity, customer demand and regional forecast. Monitor production efficiency and distribution throughput at each co-packer to maintain consistent movement and replenishment of stock through the supply chain.

* Hold thirty co-packers accountable for daily output and usage of components and raw materials as well as troble shooting outbound customer shipments where customer service is not equipped to do so.

* Collaborate with internal and external Customer Service groups, as well as Freight Brokers to maximize customer service levels while minimizing freight expenses.

* Support company annual double digit growth

* Develop forecasting discipline where none existed utilizing sales force input and historical data, with forecast variance measurements for monthly review and accountability measurements. Instituted Sales and Operations Planning to review customer demand and supply resources.

* Reached company milestone of 100 million cases in sales calendar 2012.

Coty Beauty US, New York, NY

Director Planning(April 1999 - September 1999)

Executive Director Planning(October 1999 - December 2006)

* Successfully established new planning department at Coty for all Lancaster Prestige and Coty Color Cosmetics.

* Reduced net inventory from 104 million dollars in fiscal 2000 to 54 million dollars at end of Fiscal 2003.

* Successfully launched Rimmel Cosmetics in Walmart in 1999. Supported double digit growth yearly since product launch. Currently coordinating national roll out to Walgreens, Target, Ulta, Brooks, Meijer and Military. All scheduled for launch June - August 2004. Convene and lead strategy meetings with Vice Presidents of Creative, Purchasing and Marketing to ensure issues are resolved and ship to trade dates stay on track.

* Led the transition of Marc Jacobs and Kenneth Cole product lines from American Designer Fragrances to Coty Beauty/Lancaster. Led site visits to third party fillers and transitioned filling to Coty Manufacturing. Coordinated timing of transition by product with R and D, based on reformulation requirements as a result of third party formula ownership.

* Serve as single point of contact for marketing and sales groups to operations. Daily interaction with marketing, sales, packaging, purchasing, production and quality assurance at all levels of management.

* Ensure the successful completion of launch programs from project inception to ship to trade date. Developed strategies beyond basic pipeline planning to ensure protection of launch, while minimizing inventory exposure.

* Provide cost estimates and final costing for new launches and promotional programs to marketing and finance.

* Support and control fastest percent sales growth brands in both Coty (Rimmel Cosmetics) and Lancaster (Glow by J. Lo, Still Jennifer Lopez).

* Established timelines and procedures for running effective Operations Meetings with marketing teams.

* Disposition excess inventory on a timely basis.

Estee Lauder, Melville, NY

Director Master Planning

September 1995 - March 1999

* Successfully established and developed the Master Planning Department and the Master Planning Function.

* Balance focus factories supply commitments at the work center level with anticipated branded product demand taking into account inventory goals, manufacturing capacity and customer service goals.

* Evaluate supply/demand balance in the event of major oversells, significant forecast increases or program changes. Recommend alternative actions soliciting the agreement of the manufacturing sites and planning groups.

* Propose and monitor supply/demand balancing action plans including overtime, work transfers, subcontracting and inventory smoothing while considering cost, risk and benefit.

* Monitor site performance to commitment at the work center level and take appropriate actions to re-balance plan in the event of production shortfalls.

* Develop fiscal year production plan for each manufacturing site as part of the budgeting process.

* Determine the manufacturing location for all new products taking into account plant focus, regulatory requirements and capacity availability.

Material Planning Analyst I,II, Manager

June 1990 - August 1995

* Responsible for planning and controlling inventory for multi-million dollar product line through the use of Material Requirements Planning. (MRP System AMAPS 3000)

* Achieve 97% customer service level while controlling inventory levels of components and finished goods as prescribed by company guidelines of three months of coverage.

* Communicate with and react to marketing requirements for forecast changes, packaging changes and new product launches. Provide and update detailed statuses and react to sell through feedback.

* Coordinate planning, manufacturing and shipping of new product launches.

* Facilitated transfer of purchasing functions to planning department. Establish relationships with component vendors and importers to coordinate and control flow of inventory into Estee Lauder facilities. Follow up on any problems involving late or lost shipments.

Production Manager

November 1987 - June 1990

* Managed daily operations of production floor consisting of approximately 150 employees including assemblers, line service attendants, mechanics and Mechanics Supervisor.

* Responsible for the hiring, training development and performance review of seven Production Supervisors.

* Reported to Director of Operations on daily production performance, shrinkage control and quality issues. Entire tenure served on night shift independent of production support groups.

* Interacted daily with Director of Quality Assurance to reinforce Total Quality Commitment.

* Managed Production Staging Area staffed with 10 additional employees responsible for flow of components from Automated Storage and Retrieval Warehouse to production floor.

Production Supervisor

June 1985 - October 1987

* Responsible for daily production, shrinkage, and morale of 25 assemblers, machine operators and line service attendants.

* Led Quality Circles designed to improve production efficiency through employee involvement in group projects.

* Conducted forums to allow employees to voice concerns specific to the achievement of team goals.

Education

Syracuse University

Syracuse, NY

Bachelor of Science -1985

Operations Management, Management Information Systems

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