Carol Nice

Email: abqg8g@r.postjobfree.com

Address: *** ***** ****

City: Sellersville

State: PA

Zip: 18960

Country: USA

Phone: 215-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RESUME: CAROL R. NICE

Highly motivated, professional with many years of experience in the financial industry (banking and insurance) seeking a job position where my research, communication, and organizational skills could be used in a legal or office setting. Obtained Paralegal certification from Penn State University. Strong communicator with all levels of the organization, self-motivated, excellent interpersonal skills, detail oriented, team player and independent contributor. Proficient in Microsoft Office Word, Excel, Outlook and use of Internet.

PROFESSIONAL EXPERIENCE

Univest Bank and Trust Company, 14 N. Main Street, PO Box 64197, Souderton, PA 189**-****-****

Mortgage Servicing Specialist

. Inputted information from new mortgage loan files into Jack Henry system. Handled eight files per day.

. I created a word document listing the typical loan field items per loan we needed to input which helped to improve the efficiency of my department's processing duties.

. Sorted incoming hazard insurance declaration pages, premium notices, reinstatement notices, and cancellation notices.

. Scanned and indexed hazard insurance declaration pages for various types of loans in Synergy system.

First Niagara Bank, N.A. headquartered in Lockport, NY 2010 - 2011

Legal Documents Processor II

. Handled a daily average of five Pennsylvania Writs of Execution and Domestic Relations Orders meeting deadlines for each stage of completion. Restraints placed on pertinent account balances and account messages put on.

. Handled a daily average of five IRS Tax Levies by processing the initial stage restraining accounts and placing messages.

. Regularly followed-up on unresolved Writ cases by looking at online (internet web) county docket records.

. Typed and mailed out letters to customers and/or legal firms regarding Writs, IRS Tax Levies, and DPW orders handling on average 10+ letters a day.

. After a learning period on Miser/Zeus system and Department job procedures, I proofed my co-worker's work.

. I suggested and it was approved for a legal notice spreadsheet log created in Excel, which tracked 80+ cases.

. I recommended collecting from our affected customers a legal fee for garnishment cases since our bank attorney gets involved and charges the Bank a fee. This idea was adopted.

. I developed a method of following the progress of completion on Writ cases and created a Word document for this purpose called a Writ Case Analysis List. This way I could keep track of 80+ cases.

. I implemented a new checklist, grouped in order of priority, used to process the various legal documents handled by the department.

Harleysville National Bank, Harleysville, PA 1999 - 2010

Risk Management Legal Desk, CIF Department Legal Desk

. Answered phones and handled questions from branch personnel, subpoena requestors, and customers.

. Handled Writs, IRS Tax Levies, gathered records for Subpoenas and Summons, Domestic Relations Orders, Date of Death value requests, consistently meeting deadlines and juggling several projects at one time with frequent follow-up. Account balances were restrained, messages put on, and checks sent out.

. Processed Municipal Bond redemptions and clipped Bond coupons handling a daily average of five.

. Processed CIF department work: signature cards, Business Resolutions, Trust agreements, Power of Attorney documents, and account change requests. I proofed my co-workers' work.

. Regularly used Jack Henry system, Microsoft Word, Microsoft Excel, Microsoft Outlook, Image Centre, Oracle, and Encore to process work, look at transactions, keep logs, compose letters, and pulled records.

. Periodically updated procedures for legal desk job duties within the Department and trained other people as back up.

Quakertown Christian School, Quakertown, PA 1998 -1999

Secretary-Receptionist

. Answered phones and talked face to face with parents and students who came into the school office.

. Filed, typed, and used Word Perfect and Microsoft Works.

Harleysville Insurance Company, Harleysville, PA 1981 - 1998

Sr. Premium Data Specialist, Customer Services Specialist, and Data Entry Operator

. Responsible for data entry of Automobile, Homeowners, and Dwelling Fire applications, Claim Risk histories, change requests and rating Auto policies for manual endorsements.

. Created and revised Department procedure manual using IBM PROFS word processing.

. Researched the reasons a problem occurred and came up with a solution.

. Organized multiple state rating pages in separate notebooks, alphabetically; this allowed for a more efficient way to find state's auto rating rules. I knew how to rate auto policies for 13 different states.

Prior jobs included mini computer operator, bank teller, and mortgage service department clerk.

EDUCATION AND QUALIFICATIONS

Lansdale School of Business-Bankruptcy Course for Paralegals 2012

Penn State University - Paralegal Certificate courses: 1994

. Introduction to Basic legal Principles

. Civil Litigation

. Legal Research

. Wills, Estates, and Trusts

. Basic Pension Planning

. Real Estate Law

. Labor Relations

. American Constitutional Law

Bucks County Community College 2012

. Currently pursuing Associate's Degree in Business Administration

Miscellaneous Job Related Courses

. Teller Operations, Lending I & II, Business Psychology, Economics, Accounting I & II

. Subpoena Webinar

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