Manager Management

Janet Morrone

Email: abqg81@r.postjobfree.com

Address: **** *** **** **** *****

City: Bradenton

State: FL

Zip: 34202

Country: USA

Phone: 425-***-****

Skill Level: Director

Salary Range: $200,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JAN MORRONE 9510 Old Hyde Park Place, Bradenton, FL 34202

Cell: 425-***-**** Email: abqg81@r.postjobfree.com

EXECUTIVE SUMMARY

Top-performing manager and consultant with 15+ years of proven leadership and achievement in business development, product and channel marketing and operations, field enablement, delivery services process optimization and continuous improvement. A dynamic and strategic solution builder and collaborator, highly effective in developing and leading high-caliber collaborative teams to drive results.

KEY COMPETENCIES

Channel Marketing Strategy & Execution

Partner/Alliance Program Development & Management

Field Readiness & Enablement

Compliance Strategy and Policy

Planning & Organizational Development Budget/Financial Analysis/Risk Management

Dynamic Executive Leadership & Presentation Skills

Process Optimization, Continuous Improvement

Quality & Operational Excellence (ISO:9001 Certified Auditor, Six Sigma Green Belt)

PROFESSIONAL EXPERIENCE

Projectline Services, Inc. (Seattle, WA ~ Technology Marketing Services) Nov. 2008 - Present

Director, Client Services/Senior Consultant

Business Development: Collaborate with internal team members on new business proposals and presentations; focus on increasing client base with company`s largest technology client.

Consultancy Practice Development: Support management team in developing best practices, readiness and mentoring program for consultants.

Client Relationship Management: Manage and maintain book of key accounts, grow YOY account revenue; manage and assess assigned consultant resources to ensure client satisfaction and consultant development and improvement.

Microsoft Corporation

Contract Consultant - Projectline Services, Inc. Nov. 2008 - Present

Microsoft Learning, WW Program Management Consultant, Software Assurance Training Benefits

Program Strategy & Process: Support MS Learning Channel with SATV and E-Learning program strategy and roadmap development, driving SA benefit consumption. Development of program rules, liaison with Legal, manage pricing, processes, system/tool support.

Field Readiness & Enablement: Strategic Marketing Consulting to MCBDG Field Readiness group.

Program Marketing & Communications: Develop Readiness Resource Kit for MS Learning and Volume Licensing Leads to drive SA training benefit consumption and on-time enterprise agreement renewal; various BOM materials including messaging and positioning framework, field playbook, communication templates, presentations and sales tools.

Program Compliance: Develop policies and manage SA Training Voucher program`s partner compliance framework, issue management and corrective action execution/resolution.

Partner Recruitment: Drive Learning partner on-boarding to SATV, communications strategies and execution, partner readiness for 3000+ partners worldwide participating in the SATV program.

IT Systems & Tools/Process Improvement/Quality: Drive process improvement initiatives as Business liaison with internal supporting IT systems/tool teams and multiple stakeholders including VLIT & CHIP Engineering, Solution Delivery, Global & Regional Operations, Service Delivery Management, Global Finance and LCA.

o Business Owner/PM for development and launch of SA Voucher Benefit (SAVB) payment application on the MS CHIP platform; end-to-end online solution for partners` submission of voucher invoices, automated payment processing, program on-boarding and reporting for Software Assurance Training Voucher (SATV) and Deployment Planning Services programs.

Risk Management: Identify, analyze, resolve and track program and system/tool release issues and risks.

Independent Marketing Consultant - Morrone Consulting Services Jan. 2007 - Oct. 2008

Microsoft Mobility, WW Senior Enterprise Channel Marketing Consultant

Business Development/Marketing Program Management: Own and execute Enterprise Marketing group`s EMEA Pilot Program management.

Compete Analysis and Enterprise Strategy Development: Collaborated with internal stakeholders to continuously monitor and analyze competitive landscape; performed new services partner capacity analysis in US and EMEA.

Enterprise Channel Strategy & Planning: Supported System Center Mobile Device Manager 2008 launch through management of Channel work stream, tactical coordination across partner teams, consolidation of Partner BOM and partner readiness deliverables.

BOM Creation/Marketing Collateral/Field Playbook: Drove creation of multi-piece BOM, including Field and Partner sales readiness and customer pieces. Delivered actionable Playbook and Toolkit to Field supporting FY09 Partner Marketing Plan. Built and rolled-out co-marketing framework and supporting components for EPG channel partner recruitment, education and enablement.

Communications: Lead and drove communication with targeted subs and enterprise partners to understand their mobile channel marketing plans and investments; co-developed EMEA Enterprise Channel Scale Initiative to augment and engage partners for learning and scale, collaborating across region & subsidiaries for inputs to channel model and partner selection process

Systems/Tools Liaison: for connecting Enterprise Channel Partners into MS engines: Microsoft Partner Network (MPN), Mobility Competency, Enable Your Mobile Workforce campaign, Mobility events, Mobility Partner Advisory Council

Microsoft Mobility, Partner Marketing PM

Marketing Communications: To and thru-partner communications management for Mobile Communications Business Partner Marketing Team, FY 2009 initiatives.

Partner Portal Content Management: To-Partner messaging content development and updates; end-to-end management of MPN/Mobility Portal Redesign project, FY2009.

CSG Openline (Redmond, WA ~ Technology Channel Marketing Services) Feb. 2004 - Dec. 2006

Vice President, Operational Excellence Services (OES)

Executive responsibility for development of new corporate OES discipline, leading 3 areas of quality practice within the enterprise: Business Process Management (BPM), Quality Assurance, and Channel Marketing Training/Development. Senior Manager for team of quality specialists providing quality monitoring of channel marketing services delivered by Call Center; Champion for Process Improvement and Process Management programs/projects streamlining delivery mechanisms and measuring internal and external customer satisfaction, based on Six Sigma philosophy and methodologies. Consultant to Call Center Operations.

Key Accomplishments:

Streamlined key business processes for new client on-boarding and program transformation, forecast to budget, change order and invoicing processes, dramatically improving efficiency, revenue tracking and reducing rework and errors in production.

Designed and implemented -CSG University-, an agent training and certification program offering program-based and skill-based curriculum in multiple technology channel partner programs and inside technical sales technique for Microsoft clients.

Director of Operations, Channel Marketing Delivery Services

Responsible for delivery of channel marketing communication programs on behalf of technology clients, including but not limited to Microsoft, Cisco, and Cingular Wireless. From 2004-2005, responsibility included senior management oversight for Program Management/Professional Services, providing consultation for channel marketing program development, implementation processes and service delivery. Overall executive responsibility for Call Center Operations, including two call center organizations with 100+ agents and supervisory personnel delivering 85% of total monthly corporate revenues. Management of largest revenue and expense budget for the enterprise; responsible for meeting all client KPI metrics, SLA`s and enterprise metrics.

Key Accomplishments:

Program design consultant to Client Services and internal delivery v-team for to-partner marketing programs; co-developed and managed successful SBS 2003 R2 On-Ramp and SBS Fast Track campaigns for client in Microsoft`s US-BMO.

Increased Program Manager utilization by 15% while holding costs constant during 2005;

Exceeded quarterly goals for 40% gross margins in call center operations business unit and 75% utilization in Program Management; held labor to revenue margins consistently under 38% for 6 consecutive fiscal quarters.

Morrone Consulting Services (Kirkland, WA)

Founder & Senior Consultant Sept. 2002 - Dec. 2003

Business process improvement and optimization consulting services including strategic and financial analysis for new business development and implementation, infrastructure reengineering.

Assurant Consumer Services, Inc. (fka, Federal Warranty Services Group, Tampa FL)

Director, Delivery Operations/Client Services April 1999 - Sept. 2002

Senior Manager, Legal & Regulatory Compliance

Responsible for operational planning and delivery, process optimization, budget, client services, and new account implementation for enterprise offering consumer warranty related products, with +$300 million in revenues (FY2002), reporting to President & COO. Senior manager for key functional areas with 30+ staff, including Client Services, Client Systems (data translation), and Legal & Regulatory Compliance.

Key Accomplishments:

Successfully lead and managed deployment of quality process initiatives; 100% integration of ISO:9001 standards throughout Marketing, Finance and Operations. Achieved ISO:9001 quality certification in December, 2000 upon 1st ISO Audit.

Developed and implemented FY02-FY03 Corporate Strategic Initiative Plan, in connection with operational infrastructure redevelopment project plans and timelines for multi-phased technology improvements resulting in significant increase in company`s competitive advantage with key large retail client prospects.

Implemented company`s two largest revenue producing retail client programs; adding +$180 million in top line revenue in FY2001; resulted in 4-year revenue growth record from 1999 to 2002: from approx. $70M to +$300M.

PERSONAL/EDUCATION/TECHNICAL SKILLS

Bachelor of Arts; Government & Political Science/Pre-Law; Magna Cum Laude (3.88 GPA), University of South Florida;

Six Sigma Green Belt, Villanova University, 2006

ISO 9001:2002 Certified Internal Auditor

Technical Skills: Windows 7/8; Microsoft Office Suite (2010/2013); expert in Excel, PowerPoint, MS Project, Visio, Outlook.

Personal Interests: Classical music & piano, gourmet cooking, wine collecting, golf and Major League Baseball.

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