Sales Customer Service

Toni Barnard

Email: *********@********.***

Address: *** **** *****

City: Brownsville

State: TX

Zip: 78520

Country: USA

Phone: 956-***-****

Skill Level: Management

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

TONI BARNARD Cell: 956-***-****

305 Jade Drive *********@********.***

Brownsville, Texas 78520

Professional Summary

My past experience allows me to be able to direct other people and myself to achieve the goals of the company. Therefore,

I am able to delegate responsibility, give clear, concise directives and organize divisions so that the employees know

exactly what role each is responsible for. I can make necessary decisions about departmental activities, by being able to

read and analyze an extensive deal of information in a short period of time. I have strong leadership qualities, with

prioritizing overall objectives that allows me accomplish set goals and achieve excellent performance from my support

staff and myself. I am constantly working on way to develop and implement cost-effective collection methods while

working within the confines of declining reimbursements from insurance companies, to ensure open communication

between my superiors; which will ensure they are satisfied with reimbursement results.

Core Qualifications Planning administration, Accounting

Provide leadership and vision to the organization by assisting the Board and staff with the development of long

range and annual plans, and with the evaluation and reporting of quality progress.

Oversee preparation of an Annual Report summarizing progress on short and long range plans.

Research and write discussion papers, analysis of documents and proposals as needed to assist the organization in

determining and meeting its long and short term goals.

Work with and report complex information, in both written and verbal communications

Analytical skills, problem-solving skills, and good judgment;

The ability to acquire and develop an understanding of legislative drafting rules, the rules of statutory

construction, and other relevant areas of law;

The ability to use a computer to draft legislation or other documents, perform research, track legislation, and

engage in professional communications;

The ability to operate standard office equipment;

The ability to prioritize multiple tasks, work efficiently within time constraints and deadlines, and handle stressful

situations;

The ability and willingness to understand and follow instructions from the Director or other supervising Office

staff; and

The ability to function both independently as well in a team environment and, when necessary, to work more than

eight hours in a day or to work on a holiday or weekend with little or no advance notice.

Ensure that I am always able to serve as a positive example, convey an approachable "ready and willing to help"

attitude, instill confidence and trust, and provide excellent customer service to legislators, legislative staff, other

state employees, lobbyists, and the general public by:

o Proactively prioritizing and managing my workload, anticipating the needs of legislators and legislative

staff, and identifying potential legal or other issues so I can be available when needed and remain patient

and calm under pressure, adapt quickly to changing circumstances, and provide timely, appropriate, and

useful work product and advice.

o Actively and effectively communicating with legislators, legislative staff, and others as needed to ensure

the efficient execution of my work-related duties and the maintenance of good working relationships.

Comply with all applicable constitutional provisions, statutes, legislative branch policies, and office policies

regarding ethics, confidentiality, nonpartisanship, engagement in political activities, sexual harassment,

attendance and punctuality, and other pertinent matters.

pg. 1

TONI BARNARD Cell: 956-***-****

305 Jade Drive *********@********.***

Brownsville, Texas 78520

I would monitor the posting of payments and adjustments for collection agencies, the transferring of accounts and

posting of payments, adjustment for bad debt accounts and timely correction of posting errors for accuracy and

efficiency.

Responsible for the timely submission of first time claims as well as the monitoring and follow-up of claims not

paid in a timely manner. I was also responsible for overseeing the refund process for both patient and insurance.

Assures the accuracy of accounts being transferred to bad debt, accurate posting of payments and adjustments for

collection agencies, negotiates with collection agencies to settle balances, supports requested documentation from

collection agencies.

Responsible for overseeing the daily cash and contractual posting and monitoring the accuracy of the daily

deposit.

Monitors staff for compliance of the organizations confidentiality policy in accordance to Health Insurance

Portability and Accountability Act (HIPAA) regulations and Joint Commission on Accreditation of Healthcare

Organizations (JACHO)

Project management, Human Resources, Safety and Risk

Manage daily activities of Human Resources, Safety and Risk and supervised all accounting activities.

Oversee organization of company transport, schedule travel, meals and accommodation, prepare reports and

submit receipts for reimbursement.

Liaison with Doctors, Lawyers, case workers, TDI, to ensure the best outcomes for patients with worker comp

claims.

Assist legislative assistants and attorneys on other teams in completing their duties as necessitated by workload

demands;

Perform general administrative tasks such as making copies of and delivering legislation, amendments to

legislation, and other written Office work product for Office staff, legislators, lobbyists, other legislative staff,

and the public;

Annotate Texas Supreme Court and Court of Appeals cases that apply or interpret the Texas constitution, the

Texas Revised Statutes, or Texas Court Rules;

Prepare charts, tables, and other graphical presentation and research materials;

Attend meetings of, monitor the activity of, and support the Office's work related activities of legislative interim

committees; and

Develop and prepare or assist team attorneys or other Office staff in developing and preparing presentation

materials for new member orientation, Office training programs, or training programs for other legislative or

executive agency staff.

Demonstrate initiative in developing my professional skills by:

o Actively pursuing expansion of job-related responsibilities, skills, and knowledge and, subject-matter

expertise;

o Participating in training and development activities;

o Regularly attending general staff educational and training programs and, in-house education programs

pg. 2

TONI BARNARD Cell: 956-***-****

305 Jade Drive *********@********.***

Brownsville, Texas 78520

Experience

02/2011- 11/12 Representative Aid

State Representative Rene O. Oliveira - 956-***-****

855 W. Price Road Suite 22 Brownsville TX 78520

I am always ready to work behind the scenes to make our District 37 office and our Representative proud and confident in my knowledge, skills and abilities; and provide my share of momentum so District 37 soars higher than all the other leaders in Texas.

2008-2011 Partner / Manager

Total Imaging and Staffing 956-***-****

680 East St. Charles #500 Brownsville TX 78520

Supervised and Trained New Employees, Implemented safety and risk procedures that required to be adept at supervising in a fair, consistent

manner, but that is also productive and inspiring, so as a team would increase both productivity and work quality.

2003-2008

Energy Spinal Center Chiropractor Assistant and GM for all 3 locations.

1774 E Price Rd Brownsville, TX 78521 956. 982.0082

I performed basic assessments of Patients, ensured efficacy of

treatment plans through monitoring the regimens that documented all

histories, test results and Patient/Family education needing pain

management. I performed daily HR and Risk Management duties .

May 1994 April 2002 (8 years) Director of Marketing and Sales / Agent

All Purpose Insurance

Eastex Freeway Houston Texas

My main task was to consistently analyze, plan and implement strategies for a market that is always on the move. That included identifying areas of taste and opinion of need for the public, monitoring the satisfaction of current customers, choosing what types of events to sponsor and design advertisements and mailing for current and potential clients. The big picture was to make the entire operation a brand that was easily recognizable to the types of people the company desired as customers and create an atmosphere that attracted them to our product.

Once completed, it would be put to the test by having to meet quarterly and annual sales targets. As a leader of the sales team, we had established sales goals and created incentive programs for all the personnel. I performed revenue forecasts and win/loss reports that illustrated individuals overall performance against quotas. I also created sales campaigns focused on communicating and nurturing relationships with customers, and devising strategies for generating new business as well cross selling and renewal sells.

Education

University of Brownsville/TSC AST, Associate of Science and Technology - 2009

University of Brownsville BAT-HIS, Bachelors of Health Service Technology - spring 2013

* Online classes

Volunteer Work

Trained and Certified with the County Emergency Management team in Federal Rules and Regulations

for Emergency Preparedness and Response Systems through FEMA. 2005

Assistant to the Grant writer in the Health Department for the City of Brownsville 2007

Certifications

National Incident Management System (NIMS), An Introduction

NIMA Multiagency Coordination System (MACS) Course

National Incident Management System (NIMS) Public Information Systems

NIMS Resource Management Course

NIMS Communication and Information Management

NIMS Intrastate Mutual Aid An Introduction

National Response Framework, An Introduction

Awards

Deans List every semester at UTB

Whos Who Among American Business Women

pg. 3

Contact this candidate