Customer Service Sales Representative

Jean Turcotte

Email: *********@********.***

Address: *-* ******** *****

City: Auburn

State: MA

Zip: 01501

Country: USA

Phone: 508-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jean B. Turcotte

5-3 Victoria Drive 508-***-****

Auburn, MA 01501-4418 *********@********.***

Objective :

Challenging Customer Service Rep position in a growth-oriented organization which offers diverse job responsibility.

Profile

Experienced Customer Service servant with exceptional problem solving abilities, communication skills and business knowledge.

Poised, resourceful and adaptable to any office environment immediately develops focus on tasks with particular attention to detail exceeding the needs of clients, coworkers and management. Key attributes include meticulous, budget minded, attentive, driven, loyal and organized. Handles competing priorities quickly identifying opportunities, developing focus, and providing both tactical and strategic business solutions.

Employment History

Administrative Assistant, K & R Auto Salvage, Inc 2009 - 2012

Hired to organize the daily operations of the salvage business and work with all customer inquires pertaining to the business. These duties included filing all necessary reports to NMVTIS and DEM reports required by federally mandated laws

Local Sales Representative/Verification Specialist, BuyerZone 2007 - 2011

Hired as a temp to assist local sales team in an up-sell marketing campaign. Reassigned to the Customer Care Department as a Verification Specialist to assist customer care team during heavy volume period.

Service Specialist, Hanover Insurance Group 2003 - 2006

Hired and assigned as a mailroom specialist; quickly promoted over more senior candidates to the position of Service Specialist. Responsible for completing all the Workers Compensation filings in all the applicable states and verification of The Dept of Motor Vehicle applicants' driving records for individuals hired by private corporations. Selected above peers to lead the temporary new hire program designed to identify, train and hire suitable candidates.

Performed additional voluntary duties in customer care as a Call Center operator both during and post Hurricane Katrina.

Letter Carrier/Clerk, US Postal Service 1978 - 2003

Performed all tasks to support sorting and delivery of US Mail to hundreds of household's annually including forwarding of returned and undeliverable mail, counter customer service, price quoting and problem solving with the general public.

EDUCATION

Southeastern Massachusetts University - Bachelor's Degree in Psychology

Bristol Community College - Associates Degree in Multi-Disciplinary Studies.

Skills

Microsoft Office 2003, Word, Excel, Access, PowerPoint, and Outlook; Windows XP; Computer Concepts; Digital Imaging; Internet Explorer; and QuickBooks Pro 2006; Oden; and Dept of Motor Vehicles Data Base applications for many states.

REFERENCES UPON REQUEST

Contact this candidate