Quality Assurance Customer Service
Resume:
Robert Lamm
Email: *********@********.***
Address: **** ****** ***
City: Missouri City
State: TX
Zip: 77459
Country: USA
Phone: 281-***-****
Skill Level: Management
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert E. Lamm
*********@********.***
www.linkedin.com/pub/robert-lamm/54/a9a/8a5
PROFILE
Accomplished and High Performance Senior Executive with extensive background directing Operations, Logistics and Facilities. Proven ability to implement effective policies and procedures, enhance productivity, and increase efficiency including outsourcing operation. Consistent record of growing revenues while reducing operating costs. Expertise in budget management, negotiations, procurement, manufacturing, logistic, quality assurance, customer service and Project management. Recognized for ability to increase customer service level, delivery sustainable cost reduction and strong Working capital management. Excellent analytical and quantitative abilities. Outstanding presentation, leadership, and communication skills.
PROFESSIONAL EXPERIENCE:
Kellogg Brown & Root, INC. /Halliburton 1996 - 2012
Facility Area Manager/Assistant Director of Services/Operations Management
* Responsibilities included personnel management/selection and development, sales, maintenance, operations, servicing, inventory, quality training and budget management.
* Ensured complete compliance with US and international government regulations, Department of Defense requirements, and US Department of Transportation rules
* Manage operations team in delivery of new products to new and existing clients in order to offer a complete solution to the client`s needs. Guarantee the products supply and effective service level in order to satisfy the market needs.
* Reduced maintenance costs by thousands while increasing equipment longevity by purchasing repair parts locally.
* Supported upper-level operational planning and execution while directly overseeing military camp facilities. Prepare proposals and tenders for clients upon request. Continuously trim consumables consumption.
* Departments under my management include Morale, Welfare and Recreation, Laundry, Housing, Operations, Logistics, Coordination, and Camp Catering services.
* Responsible for lower level profit and loss (P&L)
* Responsible for oversight and enforcement of all HS&E, Quality Assurance/Quality Control, HR, Financial and Compliance policies that relate to area of responsibility.
* Knowledge of all aspects of Transportation/Distribution methods and procedures
* Comprehensive understanding of customer requirements and market conditions
* Ensure thorough implementation of company directives and daily performance to contract requirements. Train, manage, and develop employees through hands-on guidance and stringent internal controls and performance standards.
* Supervising and assisting with the testing & commissioning of the tool, field execution, decommissioning, reporting and documentation of assigned inspection field projects.
* First level liaison with clients during the project execution and is responsible for the feedback communication of the project status and requirements to the Project Management
Lily Cleaners 2002 - 2008
Proprietor
* Directed all operations for an independent dry cleaner with more than 200 loyal customers. Provided dry cleaning and laundry services for both individuals and such large clients as churches, hotels, and retail operations. Managed contracts with outside linen services.
* Doubled the customer base by implementing personal delivery service in response to the needs of military families with one spouse on deployment.
* Secured additional laundry contracts for local companies as a result of delivery services and excellent attention to customer needs.
* Following Hurricane Katrina won a city contract to provide laundry services to local shelters.
* Earned formal recognition for superior support and service to the Fort Hood, Texas, military community, as well as numerous personal letters of gratitude from customers.
US ARMY 1977 - 1992
Sergeant
* Supervised, managed, and developed surveillance teams in combat areas
* Directed equipment operation, service, and maintenance
* Awarded the Bronze Star for Valor, 4 Army Commendation Medals, 4 Army Achievement Medals, Good Conduct Medals, Service Campaign Medals, and military and civilian certificates of achievement.
* Promotable, noncommissioned officer.
* Military Intelligence Training Center, Reenlistment, Training, and Drug and Alcohol NCO.
EDUCATION:
* US Army Education Centers, Central Texas College
Business Administration Management
TRAINING/COURSES:
* Train the Trainer
* Hazardous Communication
* Quality Control & Quality Assurance
* Leadership in Safety Excellence
* Taleo
* Maximo/Steam
* SAP
* Front Line Manager Course
* Reenlistment/Recruiting NCO School
* Training NCO School
* Drug & Alcohol
* Various US Army Management & Leadership Courses
Achievements:
* Achieved and maintained a satisfaction rating above 99.6%, reaching and sustaining the highest average rating in AFCAP III for over 1 year.
* Awarded letters of appreciation, certificates of achievement, and other recognitions from contracting officers, customers, and internal leadership.
* Achieved and maintained a satisfaction rating above 99.75%, reaching and sustaining the highest average rating in LOGCAP III for over 8 years.
* Currently holds Secret Clearance
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