Customer Service Sales
Resume:
Steve Minshall
Email: *********@********.***
Address: * ***** ****** **
City: Alexandria
State: KY
Zip: 41001
Country: USA
Phone: 859-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
STEVEN A. MINSHALL
3 Maple Valley Lane
Alexandria, KY 41001
Residence: 859-***-****
Mobile: 859-***-****
*********@********.***
PROFILE
Customer-focused professional with diversified experience - from accounting to customer relationship management, inside sales and warranty administration for a leading manufacturing company. Commended for ability to transform irate customers into satisfied ones. -successful [in turning] a bad situation into good and have the customer wanting to return, knowing they will be taken care of Excerpt from Performance Review
Key Strengths
Leadership - Communicating expectations clearly ... coaching, mentoring, engaging and empowering employees ... identifying strengths and opportunities for improvement ... motivating diverse individuals to work as a team to achieve business objectives ... leading by example with focus on accountability ... cultivating a team environment that transcends organizational boundaries ...always acting with integrity ... and teaching others to do so.
Relationship Management - Communicating proactively to ensure needs of all stakeholders are clearly understood ... finding win-win solutions ... following up to ensure expectations are being met ... building trust by consistently delivering as promised.
Conflict Resolution/Problem Solving - Researching to identify problems and root causes ... encouraging ideas and input ... developing effective, win-win solutions ... applying structured approaches to implementing solutions and change initiatives ... helping others understand the vision and support the solutions... transforming strategies into actions.
PROFESSIONAL EXPERIENCE
MAG INDUSTRIAL AUTOMATION SYSTEMS Formerly Unova, Formerly Cincinnati Milacron
Leading manufacturer of machine tools
Advanced through increasingly responsible positions in credit and collections before taking on new challenges in cash management and account management. Earned -exceeds- on performance dimensions for productivity, quality, teamwork, resourcefulness, customer impact, ability to work independently, work ethic, ability to learn, and compliance.
Accounting
Warranty Administration
Credit & Collections * Improved cash flow by reducing past-due receivables to a record low. Slashed DSO from >60 days to
* Resolved errors and billing disputes. Cleared up outstanding receivables by investigating and providing documentation, negotiating and persuading customers to pay even when they thought they did not owe - all without compromising customer goodwill.
* Negotiated settlements when payment was withheld due to quality problems.
* Resolved errors such as duplicate deductions made by customers on remittances.
* Established procedures to ensure all open returns and credits were resolved within 30 days.
* Virtually eliminated past due receivables >90 days.
* Reduced overall volume of outstanding credits. Developed a process for continuous improvement in this area.
Customer Service
Inside Sales
Sales Support * Took incoming customer calls, assessed needs, prepared price quotes and processed orders. One of two people entrusted with processing $40M to $50M in parts sales annually.
* Managed change orders and shared responsibility for returns processing and warranty issues. Coordinated every detail, from initial call through delivery. Investigated and resolved problems, issued credits and made billing adjustments.
* Supported sales and growth objectives. Examples: (1) Developed a credit approval system for first-time buyers with orders under $5K. (2) Expedited credit approval on small first-time orders(
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Teamwork
Change Management * Maintained focus and reassured customers as the company was sold twice and underwent 2 name changes in 6 years.
* Demonstrated teamwork. Examples: (1) Coordinated Emergency Response Team at MT Worldwide Blvd. location. (2) Gathered receivables information to assist Receivables Department in preparation for internal and external audits.
* Recruited by Controller to take over monthly distributor sales/commission report. Processed commission and finder`s fee check requests.
* Managed significant increase in workload when counterpart in returns processing was moved to a different position. Continued to increase personal productivity, as workload tripled after Mag purchased 2 additional companies. Commended on performance review: -He has taken on additional work load while keeping his present duties current
* Entered new customer information into SAP database as Mag purchased additional companies.
Leadership * Trained and provided leadership for support teams in customer service, accounts receivable and cash management.
* Assumed full responsibility for customer master list and changes during transition to new SAP system. Documented and communicated procedures. Trained back-ups.
* Created a job description for the position of Credit Specialist.
* Played key role in helping the company achieve ISO certification by developing written procedures for returns and warranty replacement processes.
* Developed a sales tracking report for Maintenance Technologies (MT) parts team. Created and analyzed reports; provided management with input regarding quality, service and accounting issues.
* Initiated procedures to develop a company-wide outstanding return authorization policy.
Credit Specialist/Analyst (2010-2011)
Warranty Coordinator/Warranty Returns Analyst/Customer Account Specialist (1992-2010)
Cash Management Specialist (1990-1992)
Assistant Credit & Collection Manager (1988-1990)
Collection Supervisor/Senior Collection Specialist/Collection Specialist (1978-1988)
EDUCATION
SOUTHERN OHIO COLLEGE Cincinnati, OH
Associate`s Degree, Business Administration. Major: Accounting
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