Customer Service Manager

Sheri Gniadek-chaco

Email: abqg4u@r.postjobfree.com

Address: *** ****** *****

City: Douglasville

State: GA

Zip: 30134

Country: USA

Phone: 770-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Sheri Gniadek-chaco

197 Meadow Pointe

Douglasville,GA 30134

abqg4u@r.postjobfree.com 770-***-****

Professional Summary

Have the ability to build on company strengths and brainstorm on areas of improvement. Twenty years of retail work has taught me the value of building personal relationships. I have the ability to independently organize and prioritize workloads to effectively meet deadlines with little supervision.

I work with merchants to determine category objectives. Typical analyses will include: Vendor strengths and opportunities, Marketplace trends impacting the category, Customer and store feedback, Price point offerings and profitability, Performance of the category, inventory management by store volumes. I Develop assortment plans and report out to all levels of management for the changes and expected financial outcomes.

Areas of expertise

Vendor Relations Invoice Processing

Computer Operations advanced skills in excel,word, ms office

Visual Merchandising moderate skill level acess power point

Personnel Management Modacad Planograms

Customer Service Buying Trend Analysis

Creative Marketing Textiles

Planning/Allocation Budgeting

Zeeman Manufacturing Buyer Merchandiser

1997 thru 1999 and 2005 thru present

*Partner with vendors and internal partners to negotiate and influence ensuring revenue, margin asset utilization, pricing, selection, in-stock and content of goods.

Worked with multiple vendors carrying the Stacy Adams Label, to reduce the costs by 10%, increasing the profit margin and gaining co-op advertising and signage for our stores.

*Drive sales by analysis of weekly reports and recommend transfers and assortment changes of goods.

*Plan and budget what is needed for the season.

*Responsible for managing the lifecycle of replenishment products including placing orders, recommending skus to delete from replenishment based on analysis.

*Supports and coordinates, with all levels of management, to achieve goals and objectives of the company.

*Invoice matching with purchase order to ensure we were shipped correctly, and charged the amount agreed upon.

* Managed multiple Georgia store locations. Helped store management increase their sales goals through teaching customer service skills as well as visual displays.

*Created the Visual Planograms for the stores management team to implement. Advanced skills in this area. Directed floor sets and promotional signage changes. Performed product fixture resets and placement of signing and promotional materials.

*Rolled out several new store startups with fixtures and getting the merchandise in store and displayed

Target- Overnight Flow Team

2002-2005

*Replenished and Merchandised goods on the sale floor.

* Re-set Planograms

* Back-stocked goods in back room.

Sears- Mens and Shoes Department Manager

1999-2001

* Lead the department by engaging and supporting Associates by providing direction, coaching and feedback, and recognition, while efficiently and effectively supporting customers.

*Ensures processes and procedures are followed accurately and efficiently to achieve unit business plans and priorities.

*Resolves problems and opportunities in the assigned function to keep activities on track; escalates any out-of-scope problems to the next level or the appropriate person for the situation.

*Initiated and assimilated sales associates to a new system of customer service policies, ultimately resulting in a 50% reduction in inventory shrinkage.

*Implemented all Visual Planogram re-sets for my departments.

* Hired and coached staff and constantly evaluating their progress to see if they were a value to the team.

*Created fun events within departments to get my staff motivated to sell. Such as giving $5.00 gift cards to the person who exceed their sales goal by 5%.

Fashion Bug- Assistant store manager and promoted to Store Manager 1995-1997

Dress Barn- Assistant store management 1993-1995

Education & Additional Training

Associates Degree in Fashion Merchandising- Teikyo Post University 1993

Attained additional professional development at Frdick Atkins Buying Office

Computer literate in lotus 1-2-3, Microsoft windows word, excel, WordPerfect.

Platt Regional Vocational High School 1991

Hairdressing and Cosmetology License

Other Interests: Fitness fanatic ran my first marathon 2010

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