Project Manager Management

Michael Burrows

Email: abqg35@r.postjobfree.com

Address: **** *** **** *****

City: Boynton Beach

State: FL

Zip: 33424

Country: USA

Phone: 561-***-****

Skill Level: Experienced

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHAEL BURROWS

PROJECT MANAGER

Strong background in directing operations and managing projects.

Expertise working with diverse teams and implementing technology solutions.

SKILLS AND STRENGTHS

Well versed in PMLC, SDLC, WBS, PMBOK, BOSCARD, Proactively managing changes in project scope & risks,

Risk & Pareto Analysis, GANTT & PERT methodologies and devising contingency plans

15+ years experience driving, creating, refining & 15+ years technical background, with 10+ years

managing project scope with stakeholders experience in application/product development

Delivering projects on time and within budget Adapting to a rapidly evolving environment

Managing Stakeholder engagement & satisfaction Incorporating feedback from all stakeholders

Proven ability to influence & coordinate cross-functional Ensuring smooth transition from Project team to

teams Operations

Analyzing/improving standards, processes & procedures Communicating (verbal & written)

Daily Customer & Vendor (3rd Party Provider) Management Making decisions under pressure in a timely manner

Building, developing and growing business relationships Managing multiple project efforts simultaneously

vital to the success of the project Building & managing to budgets

Communicating, coordinating, and driving results with team Coordinating the identification and sourcing of internal

members and vendors distributed globally and external resources needed for the project

Estimating resources and participants needed to achieve Tracking & reporting on milestones, adjusting project

project goals plans and/or resources, reviewing progress & managing

Proficient in Resource, Change, Risk & Conflict Management resources

Leveraging business & technical expertise Managing contract renewals & supplier performance

Developing project plans, along with associated Facilitating communication & coordination among

communications and risk management plans projects

Excellent analytical and problem solving capabilities Seeking/identifying opportunities to improve cost

Experienced travelling to other sites when necessary Worked in virtual environments

RESPONSIBILITIES

Driving the direction for business functionality as it relates to hardware, firmware and software

15+ years experience managing nationwide and global hardware and software projects (ranging from $2 million to $265 million and from 5 people to over 300 people)

Adept at enterprise IT infrastructure, application development and application deployment with concentration in the areas of planning, deploying, monitoring and supporting technology (for IBM, AT&T, Ryder Systems, Sequent Computer Systems, etc.)

Managed projects in the utilities industry (ConEdison Electric, Gulf States Oil, Santee Cooper Electric, & Quebec Hydro)

Taught SDLC Methodologies such as Agile, Waterfall, Sashimi, RUP and experienced with SAP

High level of understanding hosting platforms an technology having managed numerous data center mergers for IBM

Managing IT project teams including end user and third party provider activities pertaining to the design, development, testing, documentation, and implementation of application product and services

Pro-actively anticipating obstacles, understanding complex interdependencies & determining appropriate mitigation steps as well as creating solutions

Key liaison with rest of functional groups & business that facilitates planning, prioritization & collaboration between groups to execute common goals (scope, budget, risk, resources, performance criteria, quality, etc.)

Well versed in defining and creating schedules, statements of work; directing and coordinating projects by establishing work plans; task lists; assigning duties; producing reports; and ensuring the progression and completion of the project

Writing financial management reports (SLAs, KPIs, OLAs, time reporting, budget tracking, etc.) and publishing project documentation

Maintaining team relationships, team coaching & development

Selecting, developing, leading, managing, motivating, mentoring and promoting technical and functional staff

Motivating and leading others to achieve higher standards of excellence and productivity

Maintaining awareness of trends, business conditions & internal processes & practices impacting component projects

MICHAEL BURROWS

Boynton Beach, Florida 33437

561-***-**** abqg35@r.postjobfree.com Page 2

Managing Stakeholder/customer expectations and generating buy-in and response to various issues

Managing and organizing project information and materials (i.e. capital equipment requests/justifications), budget & action item tracking, and resource allocation

Reviewing and directing project charters, budgets, plans, calendars, statements of work, schedules from multiple project teams

Developing strategic business cases

Writing Request For Proposals / Statement of Works & analyzing vendor responses

Negotiating materials, hardware, software & technical resource contracts

Ensuring hardware and software was in place to support equipment replacement requirements

Performing audits, product usability, education & product launch

PROFESSIONAL EXPERIENCE

Burrows Consulting Services, Boynton Beach, FL Administrative Assistant (contractor) 10/2008 - Present

Hired as Corporate Project Coordinator by a two-state (consumer & commercial collections) law firm. Performed numerous IT functions. Wrote Requests for Price Quotations and analyzed vendor bids; analyzed software & hardware requirements, made recommendations to upper management, and negotiated vendor agreements and/or contracts; purchased, implemented and maintained computer hardware / software / network communications; installed and/or repaired computer hardware and tested software application programs; handled various IT and operational issues throughout the office (including migrating Windows XP to Windows 7); performed and monitored 60 day and 12 month strategic planning; prepared, attended, and guided IT Committee meetings and Procedural Standardization Committee meetings; ordered and maintained IT office supplies; oversaw office equipment; etc.

Hired as a contractor by a multi-state law firm. Performed duties of a paralegal that was on vacation and others who took vacation. Created Judgment Lien Execution Packages, processed judgments letters and judgment lien certifications, scanned and copied documents, etc. Also documented selected office deficiencies and proposed solutions to the deficiencies.

Hired as a contractor by a debt collection law firm. Performed special project for SunTrust Bank.

Hired by a law firm to negotiate additional office space. Saved the firm almost $300,000 on a 6 year lease period by reducing their square footage cost & obtaining 1 year free rent on the additional 7,000 square feet adjacent to their office suite in a Class A type building.

Hired as a contractor by US Census Bureau in 2010 for 6 weeks. Managed 189 clerical Census Form verification and data entry personnel performing Census Form verification and data entry tasks.

IBM Global Services, Boynton Beach, FL Transition Project Manager (contractor) 11/2007 10/2008

Developed concepts and managed the implementation of an IBM Global Services worldwide print solution (using Cloud technology) to convert printing Oracle ERP applications on non-trusted computer servers to printers located on IBM trusted SAP network printers (because InfoPrint Solutions Company unable to print on IBM Global Systems network per divestiture agreement between IBM and Ricoh). Dealt with numerous printer and server vendors. This printing capability had never been accomplished in IBM history because IBM did not allow non-trusted data to flow through their network. PMO environment.

Burrows Consulting Services, Boynton Beach, FL Senior Operations Manager 07/2005 11/2007

Developed RFP scope & requirements documentation (functional specifications for materials, hardware, software & work) for many non-profit organizations whose buildings/offices were severely damaged due to major hurricane catastrophe called Wilma & Katrina; prepared, delivered & executed proposal requirements (Statement of Work) for those clients; analyzed vendor submissions; negotiated contracts on behalf of those clients; oversaw business-essential functions and related contracts (computer & office equipment, telephone, internet, etc.); insured permits were pulled; insured service personnel were dispatched; and managed the building modifications.

Represented several non-profit organizations to insurance companies and obtained financial compensation from one insurance company of $678,000 and negotiated agreement with SBA for $669,000 and an additional $27,000 from FEMA for another non-profit organization.

Elevated customer satisfaction 15% through introduction of a warehouse backorder system and national accounts pricing scheme, optimizing product availability, offering better price options, and supply-dispensing products.

MICHAEL BURROWS

Boynton Beach, Florida 33437

561-***-**** abqg35@r.postjobfree.com Page 3

Slashed inventory costs 24% and improved Client service 35% by utilizing computerized sales analysis and Client demographic studies to improve inventory control procedures for finished goods moving between plant and numerous central warehouses.

Global Consulting Services, Boynton Beach, FL Senior Transition Manager 01/2000 04/2005

Managed technical/financial/contractual people during worldwide implementation of IBM Company seamless integration of former Sequent Computer Systems, Inc. (Beaverton, Oregon) and its $150 million budget. Vendors consisted of EMC, HP, Dell, IBM, Cisco, etc. Integration completed early and within budget. PMO environment.

o Responsible for handling all 23 business function areas of Sequent Computer Systems, Inc. worldwide resources/locations and numerous project issues.

o Performed ITIL, IT Strategy, Change, Asset, Audit; manufacturing mergers; managed modifications of off-shore and on-shore Oracle and SAP e-CRM & e-ERP software applications (including worldwide FI/CO, Point-of-Sale and Claims), data center & Help Desk migrations and support, manufacturing, distribution, procurement, etc.; tracked, measured & reviewed program metrics; provided leadership to project teams; etc.

o Negotiated vendor agreements; and managed procurement process as well as inventory deployment plans (including supply-chain management, request fulfillment, freight forwarding, customs brokers, RMAs, back-orders) from inception to completion, etc.

Managed creation and implementation of a global web site shopping center for a European company who dealt with art dealers and galleries. Managed all activities (including negotiating vendor contracts, ordering equipment, designing Oracle applications, usability testing, release management, documentation, implementation and rollout) with client located in London, equipment located in Atlanta, and coding developers located in Louisiana, California & France. PMO environment.

Automated and/or upgraded hardware, software applications (such as electronic medical records, etc.) and back-end operations; and managed help desk operations for several hospitals, managed care facilities and HIPAA. PMO environment.

IBM Global Services, Miami, FL Transition Project Manager 06/1997 01/2000

Ryder Systems IT Division was outsourced part to IBM Global Services and part to Anderson Consulting about a year after retail Shared Services Center project started. I continued to manage it and completed the Ryder Systems project 2 months ahead of schedule & improved customer support response time by 40% (see Ryder Systems description below for details).

Monitored & evaluated competitive e-Business HRIS, CRM & ERP software applications then managed day-to-day 3rd party provider off-shore & on-shore updating of IBMs SAP e-Business HRIS, CRM & ERP applications (designing, building, usability testing, benchmarking, reviewing documentation, software version control & installation). This became IBMs next generation SAP e-Business applications. Products were so well tested that IBMs worldwide Customer Service/Support technicians were slashed from 15 to 4 within 3 months product availability.

Formulated solution and managed the implementation of consolidating a nationwide AT&T Client Service Desk (including infrastructure) and its $160 million budget by capturing $40 million per year in expenses, reducing 106 nationwide areas to 5 areas and improving Client Service Desk response time by 35%. PMO environment.

o Performed gap analysis on the software applications since not all areas ran the same hardware/software and/or some were using Legacy applications; managed hardware/software modifications; and rolled the hardware/software applications out to thousands of internal users; relocated personnel; etc.

o Moved/merged data centers (mainframes, servers, networks, etc.) & call centers (used ITIL); developed and allocated budgets; managed P&L (both revenue & budgeting); performed asset management; tracked, provided leadership to project teams; performed change management; identified & resolved problems, conflicts and issues; tracked and troubleshot transition reporting activity for contract migration from an existing telecommunications and IT services contract to a new vendor contract; collected and troubleshot service performance information; measured and reviewed program metrics (using SLAs & KPIs); generated SLA reports; performed data manipulation and analysis support of contract compliance; performed contract negotiations pertaining to procurement of equipment, software applications, computer hardware, resources, and real estate locations.

MICHAEL BURROWS

Boynton Beach, Florida 33437

561-***-**** abqg35@r.postjobfree.com Page 4

Ryder Systems, Miami, FL Senior Project Manager 06/1996 06/1997

Provided project teams management direction, supervision and leadership by directing technical/financial/ contractual migration aspects of Ryder Systems retail Shared Services Center project from a distributed, nationwide online data processing database network servicing 70 districts (each with an average of 30 Branch offices) to a centralized remote data center and help desk operation with 11 RISC systems, 550 PCs, numerous servers and mainframes. Completed this 2 year project 2 months ahead of schedule. Improved Client support response time by 40%. PMO environment.

o Managed the modification of inventory, HRIS, e-CRM (including Point-of-Sale and Claims) and e-ERP software applications (using 3rd party off-shore and on-shore vendors), both fixed and leased asset management, vehicle maintenance; and developed an asset tracking tool for Customer Return requests.

o Performed complete recruitment lifecycle (including sourcing, technical screening, contract & rate negotiations, asset and risk management and boarding resources); wrote RFPs; negotiated contracts; purchased & deployed equipment; tracked and troubleshot transition reporting activity for contract migration from an existing telecommunications and IT services contract to a new vendor contracts; collected and troubleshot service performance information; tracked, measured & reviewed program metrics (used SLAs & KPIs); generated SLA reports; performed data manipulation and analysis support of contract compliance; developed & allocated budgets; managed project costs (incurred vs planned vs budgeted & earned value), P&L (both revenue & budgeting)

o Developed asset tracking tool for Customer Return requests and inventory supply-chain management

o Project involved a plethora of ITIL, IT Strategy, Change Management, Asset Management, Audit Management, etc.

o Negotiated deal for RISC System IBM quad processor for 1 year conversion & sold it for more money than its original cost

o Negotiated and monitored contracts for newly built remote data center and eleven IBM RISC quad processor computers

o Created a data center and migrated data center operations, help desks, infrastructures and business functions

IBM PC Company, Boca Raton, FL Senior Product Development Manager 01/1989 03/1996

Slashed IBM Company worldwide disk manufacturing costs by 30% per annum and saved over $12 million per annum by innovating, coordinating and implementing a combined software/hardware manufacturing process because IBM PC Company diskette production costs were not competitive. Interacted with numerous manufacturers, distributors and sales representatives. Received IBM Ideas Award.

Managed projects in the utilities industry (ConEdison Electric, Gulf States Oil, Santee Cooper Electric, & Quebec Hydro). PMO environment.

o Managed the updating of their accounts receivable, accounts payables, general ledger, asset management and property management applications.

o Performed due diligence (fact finding, analyzing facts, determining corrective actions, recommending changes, and implementing corrective actions to resolve root causes) for billing (including POS and scanning), accounts receivables, accounts payables, general ledger, payroll, claims processing, subscription based customer service (including representative look-up), payments (including scanning), service problem management, inventory management (including scanning), asset management (including scanning) and special reports.

o Monitoring the programming/usability/implementation of required changes.

o Implementing standards and lifecycles revolving around all projects within the enterprise as part of the Office of the Chief Information Officer.

Serving as the point of contact for the program sponsor and governance team

Communicating program performance to program sponsors

Providing oversight to Program Management Operations

Monitoring and maintaining program team morale

Monitoring program timelines, milestones and resource usage

Addressing scope changes escalated by the management team

Resolving issues escalated by the management team

Managed the technical development of a PC product called MORTRACS & LSAMS for Fannie Mae Mortgage Software.

Increased IBM Company product sales 62% by combining two products together and selling them as a bundle.

Procured and/or redeployed materials, hardware, software & technical resources (using fixed price, cost-plus, time & material methodologies); managed procurement process from inception to completion; managed inventory deployment plans (including supply-chain management, freight forwarding, customs brokers, RMAs, back-orders).

MICHAEL BURROWS

Boynton Beach, Florida 33437

561-***-**** abqg35@r.postjobfree.com Page 5

Managed the product direction and drove the software development of one of IBM Companys next generation of new products (which included creating the SOW, WBS and identifying the resources; hiring resources; assigning individual responsibilities; developing initiatives from concept, usability design, packaging, costing through to usability testing of hardware and software; software version control; enterprise release management; managing inventory; editing instructional materials; training sales personnel; advising retail dealers in use of sales promotional techniques, and rolling software related products out to 100,000+ internal IBM global users) with a $210 million budget. PMO environment.

Developed and maintained preventive maintenance systems and spare parts inventory systems for deposition; converting equipment and all related support systems; primary and support equipment repair/upgrades; plant, warehouses and office area modifications/updates/repairs

Managed the implementation of Point-of-Sale and scanning capabilities of data entry and service area input operations for numerous industries in order to improve their operations and reduce their costs.

o Accounting, customer history, recall, purchasing, vehicle maintenance, inventory control (many thousands of parts) in automotive industry (Trans Island Motors, Barnabe Motors and Parkland Motors).

o Accounting, customer sales, weekly promotion flyers, purchasing, inventory control (of hundred thousand items or more) and freight brokerage in retail stores (Artlite Office Supplies and Futuric Office Supplies).

o Accounting, customer sales, weekly promotion flyers, purchasing, warehouse transfers, manufacturing vendor integration, inventory control (of hundred thousand items or more) and freight brokerage in retail stores (Reitmans, Eatons of Canada, Dalmys, etc. with over 500 stores).

o Accounting, people registration, billing (room, restaurant and other facilities), cleaning, purchasing (food, other supplies) security and room control in hotels (Sonesta, Queen Elizabeth, Place Bonaventure).

Directed selection, negotiation and product modifications of IBM Company 80 existing & 150 new retail application features, user education, usability testing, and documentation; launched internal rollouts to 100,000+ internal IBM global users. Products were so well tested prior to availability that IBMs worldwide Customer Service/Support technicians were slashed from 15 to 4.

Managed numerous food processing (Maple Leaf Products, Gillette, Kraft Foods, Protein Foods), pharmaceutical manufacturing and distribution (Ciba Geigy, Burroughs Welcome, SmithKline&French, Merck Frosst, HoffmanLaRoche, Abbott Laboratories), transportation (Maislin Transport, Ryder Systems) and beverage (Molsons, Coca-Cola) industries projects that required their operating costs to be reduced and their production problems resolved. Performed fact finding and due diligence; resolved root causes of problems; and implemented corrective actions for freight brokerage, billing, accounts receivables, accounts payables, inventory control (including supply-chain management), warehouse logistics, general ledger, payroll and Human Resource, claims processing, payments, service problem management, inventory management, purchasing, bill of material processing, vehicle maintenance, clinical trials and other applications specific to their industry.

Automated patient registration, patient appointment scheduling, surgery scheduling, patient records management, prescription management (due to government regulations), insurance claim submission, electronic faxing, interface to billing and various output forms printing (patient wrist band, prescription bottle labels, letters to patients, etc.), billing, accounts receivable & collections, accounts payable, general ledger, budgeting, asset management, human resource and reporting, inventory and drug control in the hospital pharmacies and numerous analysis/reporting for several hospitals, managed care facilities and HIPAA (because they wanted their equipment and applications such as electronic medical records and back-end operations upgraded). PMO environment.

EDUCATION

Concordia University (Montreal, Canada) Bachelor of Mechanical Engineering (minor in Accounting)

Project Management and Methodology training (PMI) and various professional courses while working for IBM

TECHNICAL PROFICIENCIES

Quality Assurance Control Technologies:

PMLC, SDLC, WBS, PMBOK, BOSCARD, Risk & Pareto Analysis, GANTT, PERT, JAD, RAD, Six Sigma, DRP, ISO9000, ITIL, TQM, CMMI, CMM (predecessor to CMMI), Analytics, SOX, etc. and Malcolm Baldrige National Quality Award. Taught SDLC Methodologies such as Agile, Waterfall, Sashimi, RUP, etc.

MICHAEL BURROWS

Boynton Beach, Florida 33437

561-***-**** abqg35@r.postjobfree.com Page 6

Accounting Applications:

Time & Expense Reporting, Order Entry, Order Analysis, Billing, Sales Analysis, Commissions, Accounts Receivables (including bank deposits, credit cards, collections, statements, and aging reports), Purchasing, Inventory Control, Accounts Payables, Job Costing, Asset Control, Vehicle Maintenance.

Business Applications:

Accounting, BOMP, Change Management, e-CRM, EDI, EMR, e-ERP, human resource management (HRIS), IVR, JDA, MAPICS, Maximo, McCormick Dodge, MRP, PICS, POS, RPS, VRM, etc.

Computer Operating Systems:

Windows 98/2000/XP/Vista/7 and LAN/WAN.

Business Operations:

Created standards, processes and procedures; drove continuous improvement of systems and processes across projects; created and maintained operation and how-to manuals.

Software / Tools:

Microsoft Project, Microsoft Project Server, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), Lotus Notes, Remedy, Visio, ABT Workbench (predecessor to Primavera), MQ Series, portal solutions, content & document management, single sign-on security, TeamSite, IBM WebSphere, Domino, Networking, Windows Server, cloud computing, partner connect, RUP, SQL, SAP applications, Oracle applications (including Siebel JD Edwards, Primavera, PeopleSoft, SalesForce, etc.) & various test tools

Contact this candidate