Customer Service Assistant

John Sanders

Email: *********@********.***

Address: ***** ********* *****

City: Tehachapi

State: CA

Zip: 93561

Country: USA

Phone: 661-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John Sanders

661-***-**** *********@********.*** 17651 Arlington Place, Tehachapi CA 93561

PROFILE & SKILLS

Experienced, customer focused individual

Trend analysis

Implementing metrics

Staff training, development

Motivation and coaching

Strong interpersonal skills

Attention to detail

Record of outstanding results in fast-paced, high-pressure

Committed to lifelong learning and professional development

EMPLOYMENT HISTORY

SULLIVAN LEARNING SYSTEMS, Student Tutor, Fresno CA 8/2012 - Present

Assess each student's ability

Provide individualized instruction specific to each student's needs

Provide top quality reading intervention tutoring designed for K - 8th grade

Provide academic instruction through mentorship

Communicate with parents on their child's progress and achievements

CAMPBELL RINKER RESEARCH, Research Assistant, Valencia CA 8/2011 - 12/2011

Perform assignments related to various ongoing market research projects

Conduct research and/or collecting data

Contribute well-organized, complete and accurate work products

Coordinate client-focused programs

Assist in the design and development of client-ready products

CARDINAL HEALTH, Valencia CA 2/1991 - 12/2010

Sr. Analyst, Operations Analytics, 2006 - 2011

Accumulate, analyze and report key departmental productivity statistics

Assist local management in analyzing procedures and business processes

Provide support for proposed process change implementations

Sponsor and lead Kaizen LSS projects

Supervise and develop the Sr. Coordinator of Ops Technology

Interview perspective employees, and conduct onboarding for newly hired employees

Track and report CRM statistics:

Lead Customer Service Team through 40% increase in CRM Service Level

Lead LSS employee recognition Kaizen event, which resulted in successful employee recognition program

Attained 100% participation in Voice of the Employee Survey

Developed and implemented successful metrics program to measure divisional and employee performance

MIS Computer Operator, 2002- 2006

Oversee MIS department

Manage all technology projects and installations

Train assistant in all Information Systems and procedures

Plan, develop and implement strategies for software compliance, hardware auditing and system maintenance

Evaluate, suggest and implement new hardware and software applications

Train and guide users in all hardware and software applications

Assistant MIS Computer Operator, 2001-2002

Assist MIS supervisor in all MIS duties

Set up, troubleshoot, and repair user hardware for region, division and customer computers

Assist users with PC, network, and e-mail questions and problems

Create and print sales and inventory reports for customers

Work as liaison between division and corporate support

Manage supplies

Customer Returns Coordinator, 1994-2001

Create and implement standards to handle and maintain a profitable returns department

Supervise and train a department staff of five in procedures and techniques for Returns process

Evaluate staff and track productivity

Analyze, research and solve customer credit inquires and complaints

Plan and teach weekly Sunday school lessons

Build relationships with children through offsite activities and field trips

Design incentive programs for children to learn Bible verses and student participation

Warehouse Order Filler/Stock Clerk, 1991-1994

Fill customer orders

Quality control for customer orders

Stock inventory received through receiving department

CORNERSTONE CHURCH, Jr. High Director, Saugus CA 2/1998 - 8/2000

Develop, promote and coordinate a balanced program of activities and learning

Train and involve youth leaders in all aspects of ministry

Meet with and counsel youth and youth leaders

Lead regular leadership meetings with youth leaders

Develop annual budget for youth ministry

Discuss issues related to the youth, with their parents

EDUCATION

Azusa Pacific University, B.S. Organizational Leadership

College of the Canyons, AS, Social Sciences, 1997

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