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Customer Service Management

Location:
Kingston, NY
Posted:
January 08, 2013

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Resume:

Keith Bennett

Email: abqg2p@r.postjobfree.com

Address: ** ****** ***

City: Kingston

State: NY

Zip: 12401

Country: USA

Phone: 845-***-****

Skill Level: Director

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Keith J. Bennett

53 Albany Avenue Kingston, NY 12401

abqg2p@r.postjobfree.com 845-***-**** ext.324 cell 845-***-****

Management Profile

Strategic Planning Operations & Administration Public Relations

Highly accomplished and goal-driven executive manager with proven success increasing revenue, visibility, and organizational success. Superior team building and leadership talents; able to inspire and mobilize personnel to overcome obstacles and achieve high-level goals. Expertise in public relations and communication; extensive network of contacts in business, civic, and political arenas. Core competencies include:

Visionary and Results-Oriented Leadership

Community and Public Relations

Team Building and Development

Process Redesign and Change Management

Financial Management and Fundraising

Accomplished Spokesperson

Professional Experience

KEITH BENNETTS KARATE ACADEMY INC. Kingston, NY 1990-Present

Managing Director / Master Trainer

Plan, execute, and oversee operations for highly successful, quality-driven corporation. Manage all facets of budgeting and inventory. Design and implement marketing campaigns. Direct public relations and community involvement activities. Coordinate functions and lead classes / workshops for children and adults.

Key Achievements:

Built a positive and profitable corporation from start-up through daily operations, and maintained a high level of community involvement and superior in-house programs to ensure continued success.

Coordinated high-impact fundraising activities for outside non-profit organizations.

Created and conducted a national program, Strategies for Success, that taught entrepreneurs how to develop and maintain a productive martial arts school.

6th degree Black Belt Master Martial Artist Instructor

Served as Black Belt Examiner for the North East region

IRON MOUNTAIN

Transportation Supervisor May 2010 November 2011

Supervision and assignment of specific responsibilities to all transportation personnel, which includes route delivery, ensuring prompt and accurate delivery / pick-up of all service requests for customers and other transportation activities as per company needs.

Ensure that the transportation group provides excellent internal and external customer service while achieving total labor ratio goals.

Managed the Human Resource responsibilities to include; performance appraisals and counseling.

Territory Field Auditor- Sept 09 April 2010

Evaluate and improve the effectiveness of the business risk management, internal control, and governance processes.

Evaluate all functions performed within operating district including; Transportation, Records Management, Data Protection, Shred, Safety, Security, Administration, Internal Records Management, and workflows.

Conduct frequent audits and risk assessment of stated areas within all Iron Mountain facilities in their territory. Functional reviews include the review and validation of department or transaction based processes performed in support of district, divisional or corporate activities.

Act as a liaison between area and corporate service groups and local management for all applicable initiates, standards and exceptions.

Provide clarity and explanation to the field for Iron Mountain standards and expectations.

Work with area leadership to proactively understand performance trends and educate leadership on findings as necessary

Operations Supervisor - June 08 August 09

Responsible for the overall day- to- day operations and safety/security of the Port Ewen and Pawling facilities; PE - 4.5 million cubic feet of records & PA 673,000 cubic feet of records

Productivity/labor/expense management

Motivate; provide supportive leadership utilizing proven methods developed by Iron Mountain LTHP.

Managing department performance by utilizing Iron Mountains daily and weekly reports to accomplish OEP and RCO objectives. Audit /Inspection daily preparation.

Monitoring employee attendance, productivity, and other performance markers and providing counseling to employees, as needed

T.A.G.S. FOUNDATION Kingston, NY, 2000-2006

Executive Director

Developed and launched the 501c3 foundation T.A.G.S. (teddy bears always give smiles) to address the needs of pediatric patients in the Kingston Hospital system. Manage administrative and fiscal activities, and spearhead efforts to secure donations from corporations, businesses, organizations, and individuals.

Key Achievements:

Successfully secured a grant that assisted with the distribution of teddy bears to sick children.

Leveraged a solid career in leadership, business management, fundraising, and public relations to build a productive organization from the ground up.

THE KINGSTON HOSPITAL Kingston, NY, 2002-2004

Director of Guest Services and Security / Patient Representative

Served in highly visible and versatile role that required extensive interaction with patients, families, and hospital administrators. Provided security strategy and oversight on 24-hour basis, and managed the security and guest services department. Mediated conflicts. Proactively addressed patient concerns.

Key Achievements:

Envisioned and guided the hospitals involvement in the American Heart Association and Juvenile Diabetes Walk to raise funds and community awareness.

Improved guest relations and hospital security by touring other healthcare facilities in the region, and integrating findings into existing programs.

Visited patients on holidays and daily rounds, and designed visitation programs, guest (and clown) visits for children, and patient brochures to improve the healing experience for patients and their families.

Additional Qualifications

Public Speaker / Instructor Served in highly visible position for education, civic, governmental, and not-for-profit organizations to raise public awareness and funds. Also strategize marketing efforts for the U.S. Martial Arts Association and private school owners.

Leadership / Motivational Trainer Facilitated training sessions for the public as part of the Kingston High School Anti-Violence Rally (Ulster County Mental Health Services), YMCAs Women Wellness Day / Week Without Violence (Hudson River Psychiatric Center), and many youth advocacy programs.

Program Developer Developed programs for Communities That Care (Family of Woodstock, Inc.), City for Youth, and the City of Kingston Mayors Office. Designed after-school / summer programs for elementary and high schools.

Fundraiser Raised over $137K as National Fundraising Coordinator for Chuck Norris Kick Drugs Out of America campaign. Secured over $200K for a wide range of community organizations through semi-annual fund drives. Also fundraised for the Kingston City Police Department, Darmstadt Shelter for the Homeless, Caring Hands Soup Kitchen, and other organizations.

NYS Licensed Massage Therapist Instructor Hudson Valley School of Massage Therapy 2008

NYS 47 hr. Armed Guard Security Course

NYS Security Guard Instructor

National certified Instructor Basic First aid / CPR

Education

Honorary PHD. University of Asian Martial Arts Study 2008

Master of Science in Business Administration (2005)

Bachelor of Science in Business Administration (2003), Magna Cum Laude

Madison University Online Gulfport, MS (distance learning)

Completed courses in Training and Development, Decision Making, Business Law, Financial Accounting, Organizational Behavior, Business Policy, and Business Communication. Wrote a Masters thesis that became a manual and national training program for small businesses (Strategies for Success).

Awards

2012 Award / Proclamation from Mayor Shane Gallo

2011 Hero in the Back Yard Distinguished recognition from Senator Boniacic

USA Today National Make a Difference Day Achievement Awards (two)

Chuck Norris National Award of Recognition, Guest Appearance on Walker Texas Ranger

The Daily Freeman Outstanding Local Project Award, Featured Article Readers Choice Award (4)

U.S. Martial Arts Association International Charity Awards (four), Special Achievement Award, Top School / Business in the Country, Manager of the Year, Top 20 National Company, National School of Excellence Award, National Humanitarian Awards (two), and Other Awards

U.S.A. Martial Arts Hall Of Fame 2008

Military Honors 5 Army accommodation medals, 2 Army achievement metals, 3 good conduct metals, overseas service ribbon, NCO professional service ribbon, Gold recruiters badge,

Inducted into the Sergeant Morales Club Prestigious honor for Leadership

Additional Awards 40+ Recognition Awards (List is Available upon Request)



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