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Customer Service Manager

Location:
Virginia Beach, VA
Posted:
January 08, 2013

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Resume:

Joan Frank

Email: abqg0u@r.postjobfree.com

Address: **** ****** **** *****

City: Virginia Beach

State: VA

Zip: 23455

Country: USA

Phone: 757-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Dear Sir/Madam,

Enclosed, please find my resume detailing my work experience. I am forwarding this to you because I am interested in the administrative assistant, receptionist, front office clerk, data entry clerk, A/P, A/R, HR positions you are advertising on the internet. I am confident that I would be an asset and a valuable employee for the company. My experience in management combined with my multi-tasking and strong interpersonal skills are just a few of the assets I have to offer. I look forward to hearing from you in the near future so I can expand further on the benefits I would bring to the team.

My last few jobs laid me off. I do not want a job, I want a career and I love this type of work.

Reference letters upon request.

Sincerely,

Joan E. Frank

Joan E. Frank

2143 Mystic Cove Drive

Virginia Beach, VA. 23455

757-***-****

abqg0u@r.postjobfree.com

OBJECTIVE: Utilizing my public relations skills, professionalism and experience to become an integral team player in the advancement of corporate goals.

WORK EXPERIENCE: 10+ year's office management with an emphasis on including team leadership, budgeting, scheduling, inventory control and continual improvement. 10+ years in volunteer positions including: assistant teacher, Seatack Community Center and President of the Tidewater Community College Recreation Club. Superb organizational skills, time management, communication, and computer efficiency with all Microsoft Office applications.

THE M&T COMPANY, Virginia Beach, VA 01/11/2010 - 3/11/2011

* Data Entry Clerk in the Provisioning Dept.

* Looked up information for all departments in Haystack, Merlin, and other web sites, or manufactures sites as well. Retrieved data/information to help make the manuals.

* Made spreadsheets.

* Helped out where ever was needed to get the job done.

* Made binders, copies, files.

DRS TECHNICAL SERVICES, INC., Fort Story, VA 10/2007 - 4/2009

FORSCOM Logistics Training Cluster

* As Administration Specialist performed all administrative tasks to enhance efficiency of our services.

* Maintained soldier's records, made certifications for the soldiers/students.

* Maintained company and employee files/records, data entry.

* First point of contact, resolved any issues in shop or with our customers.

* Supported management, ordered supplies, inventory.

* Called all of our Military units throughout the United States for confirmation for class, prepared travel orders.

* Helped where ever I was needed to get the job/jobs done.

* Provided assistance to the instructors with their own paperwork/jobs.

* Made manuals, FORSCOM Reports, yearly reports and other reports when needed.

CHJ DIGITAL REPRO, Virginia Beach, VA 07/2006 - 08/2007

* As Office Manager/Customer Service performed all administrative tasks to enhance efficiency of office services and sales.

* Maintained customer records and inventory records. Invoiced jobs, collections, resolved any issues in shop or with our customers.

* Billing and collections.

* Support management, sales, and service teams.

* Helped where ever I was needed to get the job/jobs done.

VIRGINIA BUSINESS SYSTEMS, Norfolk, VA 02/2004 - 07/2006

* As Branch Administrator performed all administrative tasks to enhance efficiency of branch services and sales.

* Maintained customer records and inventory records, order supplies.

* Processed sales, order data. Supported management, sales, and service teams.

MWR- MORAL, WELFARE, RECREATION - Naval Station Norfolk, VA 06/2003 - 2/2004

* As Recreation Assistant answered phones and provide initial customer service. Coordinated daily, weekly and monthly records of patrons.

* Facilitated recreational reservations and ensured patrons' satisfaction.

CAPE HENRY YACHTS SERVICE DEPARTMENT, Norfolk, VA 04/2001 - 4/2003

* As Office Manager managed administrative activities for the Parts & Service Department, including inventory & purchasing, accounting, balancing & invoicing, and project/service scheduling & estimation.

* Extensive experience resolving customer/member complaint. Administrative duties included: receptionist, filing & word processing.

THE MARINA AT MARINA SHORES 06/2000 - 02/2001 - 05/1992 - 11/1998

Virginia Beach, VA

* As Dock shop Manager/Office Manager managed routine administrative activities for the Parts & Service Department and Dock shop, including inventory & purchasing, accounting, balancing & invoicing, and project/service scheduling & estimation.

* Customer/member complaints resolutions. Coordinated member activities and events. Administrative duties included: receptionist, filing & word processing

EDUCATION: Associate Degree, Recreation Leadership, Tidewater Community College,Virginia Beach, VA. April 1993



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