Customer Service Manager
Resume:
Joan Frank
Email: *********@********.***
Address: **** ****** **** *****
City: Virginia Beach
State: VA
Zip: 23455
Country: USA
Phone: 757-***-****
Skill Level: Management
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Dear Sir/Madam,
Enclosed, please find my resume detailing my work experience. I am forwarding this to you because I am interested in the administrative assistant, receptionist, front office clerk, data entry clerk, A/P, A/R, HR positions you are advertising on the internet. I am confident that I would be an asset and a valuable employee for the company. My experience in management combined with my multi-tasking and strong interpersonal skills are just a few of the assets I have to offer. I look forward to hearing from you in the near future so I can expand further on the benefits I would bring to the team.
My last few jobs laid me off. I do not want a job, I want a career and I love this type of work.
Reference letters upon request.
Sincerely,
Joan E. Frank
Joan E. Frank
2143 Mystic Cove Drive
Virginia Beach, VA. 23455
*********@********.***
OBJECTIVE: Utilizing my public relations skills, professionalism and experience to become an integral team player in the advancement of corporate goals.
WORK EXPERIENCE: 10+ year's office management with an emphasis on including team leadership, budgeting, scheduling, inventory control and continual improvement. 10+ years in volunteer positions including: assistant teacher, Seatack Community Center and President of the Tidewater Community College Recreation Club. Superb organizational skills, time management, communication, and computer efficiency with all Microsoft Office applications.
THE M&T COMPANY, Virginia Beach, VA 01/11/2010 - 3/11/2011
* Data Entry Clerk in the Provisioning Dept.
* Looked up information for all departments in Haystack, Merlin, and other web sites, or manufactures sites as well. Retrieved data/information to help make the manuals.
* Made spreadsheets.
* Helped out where ever was needed to get the job done.
* Made binders, copies, files.
DRS TECHNICAL SERVICES, INC., Fort Story, VA 10/2007 - 4/2009
FORSCOM Logistics Training Cluster
* As Administration Specialist performed all administrative tasks to enhance efficiency of our services.
* Maintained soldier's records, made certifications for the soldiers/students.
* Maintained company and employee files/records, data entry.
* First point of contact, resolved any issues in shop or with our customers.
* Supported management, ordered supplies, inventory.
* Called all of our Military units throughout the United States for confirmation for class, prepared travel orders.
* Helped where ever I was needed to get the job/jobs done.
* Provided assistance to the instructors with their own paperwork/jobs.
* Made manuals, FORSCOM Reports, yearly reports and other reports when needed.
CHJ DIGITAL REPRO, Virginia Beach, VA 07/2006 - 08/2007
* As Office Manager/Customer Service performed all administrative tasks to enhance efficiency of office services and sales.
* Maintained customer records and inventory records. Invoiced jobs, collections, resolved any issues in shop or with our customers.
* Billing and collections.
* Support management, sales, and service teams.
* Helped where ever I was needed to get the job/jobs done.
VIRGINIA BUSINESS SYSTEMS, Norfolk, VA 02/2004 - 07/2006
* As Branch Administrator performed all administrative tasks to enhance efficiency of branch services and sales.
* Maintained customer records and inventory records, order supplies.
* Processed sales, order data. Supported management, sales, and service teams.
MWR- MORAL, WELFARE, RECREATION - Naval Station Norfolk, VA 06/2003 - 2/2004
* As Recreation Assistant answered phones and provide initial customer service. Coordinated daily, weekly and monthly records of patrons.
* Facilitated recreational reservations and ensured patrons' satisfaction.
CAPE HENRY YACHTS SERVICE DEPARTMENT, Norfolk, VA 04/2001 - 4/2003
* As Office Manager managed administrative activities for the Parts & Service Department, including inventory & purchasing, accounting, balancing & invoicing, and project/service scheduling & estimation.
* Extensive experience resolving customer/member complaint. Administrative duties included: receptionist, filing & word processing.
THE MARINA AT MARINA SHORES 06/2000 - 02/2001 - 05/1992 - 11/1998
Virginia Beach, VA
* As Dock shop Manager/Office Manager managed routine administrative activities for the Parts & Service Department and Dock shop, including inventory & purchasing, accounting, balancing & invoicing, and project/service scheduling & estimation.
* Customer/member complaints resolutions. Coordinated member activities and events. Administrative duties included: receptionist, filing & word processing
EDUCATION: Associate Degree, Recreation Leadership, Tidewater Community College,Virginia Beach, VA. April 1993
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