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Customer Service Engineer

Location:
Lexington, KY
Posted:
January 08, 2013

Contact this candidate

Resume:

Donald Kozak

Email: abqg0o@r.postjobfree.com

Address: **** ******* **** *****

City: Lexington

State: KY

Zip: 40503

Country: USA

Phone: 859-***-****

Skill Level: Experienced

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DONALD J KOZAK

859-***-**** (Fax)

859-***-**** (Home)

859-***-**** (Mobile)

Lexington, KY

abqg0o@r.postjobfree.com

Summary

I have 38 years of experience, including as an Engineer and as an International Business Machines Engineer in industries including Home Furniture, Furnishings, and Equipment Stores and Home Furniture, Furnishings, and Equipment Stores.

Most recently, I have been working as an Firmware Engineer at Lexmark International, Inc from April 1991 to October 2012. Prior to Lexmark I worked right out of UIC for IBM in Lexingtion from 1974 to 1991.

PROFESSIONAL EXPERIENCE:

Software Engineer / Design / Programmer / Vendor Relations / Customer Problem Solving / Proven Track Record on Getting the Job done working as a team leader/member.

Product Development - embedded firmware development, product problem resolution of firmware issues, resident and Windows font (SB, DBCS) development, plan project schedules and checkpoints, SW library control (PVCS, Subversion, BitBake, Git), customer problem resolution and development of firmware and font solutions including operator panel solutions.

C/C++ embedded programming, font development tools, some Java

Sovereign, Git for version control

Lex/Flex, Yacc, RD++, AWK, Regular expressions

HTML (Dreamweaver)

SQL, MS Access

Hardware and software debug with GDB and DDD

Word, Access, Exel, Dreamweaver, Fontogapher, MS font tools, Visual Slick edit experience

Windows, Linux, Mac experience

I hold a Bachelor of Science in Electrical Engineering degree in Electronics from University of Illinois and hold an Applied Science Degree in Electronics from DeVry Institute of Technology and hold an Associate of Arts Degree in General/Technical from Wright College Chicago and hold a Graduate degree in Computer Science from University of Kentucky.

Experience

Lexmark, Lexington, KY Jan. 2008 to Oct. 2012

Team Leader Firmware Development

Developed systems software for use in industry, business and general computing applications. Analyzed software requirements. Corrected bugs in existing software. Resolved user problems. Consulted with project managers, other departments and customers. Directed software programming. Handled data analysis. Consulted with others regarding technical issues and maintenance. Used development environment software such as embedded systems development software. Used OS software such as Linux and Unix. Developed pieces of systems software including: * Led team in the development of font solutions for PCL and Postscript printer emulations for unannounced Lexmark printers and for custom customer solutions.

* Led development team for printer operator panel text rendering and font solutions for single byte and double byte (Asian) character sets.

* Part of team that developed, supported, and maintained special downloadable printer emulators and translators intended for printer options and custom customer solutions. Assist value added distributors (VAD) outside Lexmark, on how to do emulators (IPDS/SCS, Korean emulations KS/KSP/KSSM) and translators with a custom VAD printer firmware packages given to them for Lexmark printer solutions.

* Led team in the development of font solutions for custom PCL and PS printer driver consisting of screen font, font metric files, and tools. Acted as font team leader for printer CD development software team including printer CD font documentation. My accomplishments included: Recipient of three Customer Service Awards in the past 5 years. Knowledge sets include: C, C++, Defect tracking software, Email software, Linux, Team Leader, UNIX, Version control software, Word processing software.

Lexmark, Lexington, KY Jan. 1997 to Dec. 2006

Firmware Engineer

Set operational specifications. Analyzed software requirements. Applied techniques of computer science, engineering and mathematical analysis. Updated interfaces of existing software. Resolved user problems. Planned modification of existing systems. Ensured compatibility between hardware and software systems. Consulted with engineering staff, project managers, other departments and customers. Reported issues of project specifications, progress and status. Handled data analysis and manipulation. Determined system capabilities and requirements. My accomplishments included: Recipient of three Customer Service Awards in the past 5 years. Knowledge sets include: C, C++, Word processing software, UNIX, Unit testing software, Structured query language SQL, Spreadsheet software, Presentation software, Problem Resolution, Microsoft Windows, Microsoft Visual Studio, Linux, Customer, Customer Satisfaction, Analysis.

* Contributed in reducing Lexmark font royalties by developing alternative solutions that saves Lexmark millions of dollars.

* Recipient of three Customer Service Awards in the past 5 years.

Lexmark International, Inc, Lexington, KY Apr. 1991 to Jan. 1997

Software Engineer

Analyzed software requirements. Applied techniques of computer science and mathematical analysis. Corrected bugs in existing software. Improved software performance. Resolved user problems. Ensured compatibility between hardware and software systems. Consulted with engineering staff, other departments and customers. Directed software programming. Reported issues of project specifications, progress, activities and status. Consulted with others regarding technical issues and maintenance. Developed pieces of systems software including: * Developed, supported, and maintained special downloadable printer emulators and translators intended for printer options and custom customer solutions. Assist value added distributors (VAD) outside Lexmark, on how to do emulators (IPDS/SCS, Korean emulations KS/KSP/KSSM) and translators with a custom VAD printer firmware packages given to them for Lexmark printer solutions.

* Assist in the development of font solutions for custom PCL and PS printer driver consisting of screen font, font metric files, and tools. Acted as font team leader for printer CD development software team including printer CD font documentation.

* Set up and acquired test lab for system attach printers (coax, twin ax) for IBM/Lexmark in Lexington. My accomplishments included: Received Outstanding Contribution Award for my work in creating test lab for system attach printers. Knowledge sets include: C, C++, Disk operating system DOS software, Linux, Mainframe computers, Microsoft Access, Microsoft PowerPoint, Microsoft SQL Server, Microsoft Word, Specs, Technical Lead.

* Set up and acquired test lab for system attach printers (coax, twin ax) in Lexington. Received Outstanding Contribution Award

* Received Outstanding Innovation Award for developing custom chip release, chip physical to logical integrity, and ASIC testing methodology.

Education

University of Illinois, KY

BSEE Degree: Electronics

Devry Institute of Technology, KY

Applied Science Degree: Electronics

Wright College Chicago, KY

Associate of Arts Degree: General/Technical

University of Kentucky, KY

Graduate work: Computer Science GPA : 3.65/4.0

Revitalized my skills by taking twelve Computer Science courses completed at University of Kentucky from 1997 to 2004 with 3.65 GPA:

*CIS-252, CS-121, CS-215, CS-216 C/C++

*CS-315 Algorithms

*CS-335 Graphics/Java

*CS-405 Databases

*CS-471, CS-571 Networks

*CS-470 Operating Systems

*CS-441, CS-541 Compilers

Interests

Crossword Puzzles, sport cars

Personal

Supervisor for 4 years of Rupp Arena Concession stand for Knights of Columbus

Community Service Furniture Bank delivery and pick-up

Runner (5K, 10K, mini-marathon), Cyclist, Swimmer, Hiker, Investing

Meals on Wheels



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