Customer Service Manager

Diane Dunivan

Email: abqfyv@r.postjobfree.com

Address: **** ***** ****

City: Granite Bay

State: CA

Zip: 95746

Country: USA

Phone: 925-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DIANE DUNIVAN

8244 Sturm Lane, Granite Bay, CA 95746

Office Manager/Inside Sales Assistant with 30+ years of experience supporting manufacturer rep sales teams and factory executives in the foodservice industry. Areas of expertise include:

>Preparing quotes for multiple factories to restaurant dealers and industry end users.

>Order entry and follow-up

>Customer Service

>Technical Support

>Accounting

>Human Resources

>Microsoft Word and Excel

925-***-**** (cell) * abqfyv@r.postjobfree.com

OBJECTIVE:

Seeking a position as an Administrative Assistant / Customer Service Representative where I can use my great communication, organizational and problem solving skills to benefit the organization.

PROFILE:

Executive Assistant/Office Manager/Inside Sales Assistant with 20+ years of experience supporting executives at all levels. Areas of expertise include:

Fluent in all aspects of managing and running an office

Ability to communicate and work with people

Customer Service and issue resolution

Order entry and follow-up

Technical Support

Bookkeeping/Payroll (QuickBooks Pro)

Microsoft Windows and Excel

Human Resources

PROFESSIONAL EXPERIENCE:

Duray/J.F. Duncan Industries, Milpitas, CA October, 2010-Present

Administrative Assistant reporting to the Sr. Estimator, Sr. Production Manager and Office Manager in the Northern California office of a large foodservice/construction company. Duties include compilation and generation of bid proposals, communication with suppliers and contractors, finding solutions to service related problems, customer service and general everyday office procedures. Reason for leaving: Relocating to Roseville/Folsom area.

Ralph Johnson & Associates, Inc, Oakland, CA August 1998-August, 2010

Manufacturer Reps office specializing in foodservice equipment . Duties included generation of quotes, traveling to national restaurant shows, order entry and follow-up, customer service calls and after order follow-up and response. In addition I was responsible for the hiring of office personnel, payroll and accounts receivable and payable issues. I handled all calls which allowed the sales team to be out of the office for extended periods of time. Made travel arrangements. All other aspects involved in the running of a business office. Reason for leaving: Company went out of business.

EDUCATION:

B.S. degree in Business Administration from San Jose State University, San Jose, CA.

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