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Customer Service Technician

Location:
Poway, CA
Posted:
January 15, 2013

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Resume:

Andrea Heath

Email: abqfx8@r.postjobfree.com

Address: ***** ********** **

City: Poway

State: CA

Zip: 92064

Country: USA

Phone: 619-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Andrea Heath

13611 Poinsettia Drive

Poway, CA 92064

Phone: 619-***-****

E-mail: abqfx8@r.postjobfree.com

OBJECTIVE: Seeking employment in a challenging position for a pharmacy using leadership, communication, and organizational skills as a pharmacy technician.

QUALIFICATIONS: Over 15 years` experience in customer service, worked in a leadership role managing and controlling inventory to bring more profits to the bottom line. Knowledge of pharmaceutical IV preparations and filling prescription orders for patients.

EDUCATION: Graduated from UEI College in the Pharmacy Technician Program October 2012. PTCB certified and have California State Board License.

EMPLOYMENTS:

Crescent Health Care: Externship- Pharmacy Technician 08/2012-10/2012

Job Description:

-Restocking supplies delivered from manufacturer.

-Helped Assist with monthly inventory.

-Retrieve patient`s laboratory results from pharmacists. Faxed results to prescribers and other -healthcare providers involved in patients care and entered results in profile.

-Picks and packs patient supply orders as directed. Stages batches for compounding.

-List all IV medications to be ordered when inventory running low.

IV preparations:

- Compound in aseptic technique accordance to USP 797

-Stage all IV medications to be compounded and verify lot numbers and expiration dates before pharmacist checks so it can be processed for preparation.

-Prepared TPN`s, ABX`s in a IV push and eclipse preparations

Marie Callender`s Restaurant and Bakery: Restaurant Manager 02/2003-07/2011

Job Description:

-Hired and trained staff to meet a high level of customer service standards.

- Made staff schedules.

-Implemented company policies, wrote up staff and put in file if they did not comply, or terminated if need be.

-In charge of inventory control and received monthly bonuses when goals were meet.

-Ordered supplies and inventory to efficiently run business.

-Address any customer complaints and resolve issues to maintain high level of customer satisfaction.

Orr`s Family Day Care: Supervised and instructed pre-school age children 08/1998-02/2012

Job Description:

-Supervised pre-school age children in various activities.

-Prepared curriculum on a weekly bases.

-Prepared snacks and meals.

-Provided excellent childcare and peace of mind for working parents.



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