Project Management

Stephanie Pomykacz

Email: *********@********.***

Address: **** **** ******

City: Marcus Hook

State: PA

Zip: 19061

Country: USA

Phone: 610-***-****

Skill Level: Senior

Salary Range: $225,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Stephanie Pomykacz

4235 Tara Circle

Boothwyn, PA 19061

Residence: 610-***-****

Cell: 610-***-****

Email: *********@********.***

Summary of Qualifications

Information Technology Professional with significant, progressive experience with a major provider of telecommunications services. Expertise encompasses planning, organization, and management of projects involving introduction, conversion, and technical support of emerging information and communications technology in fulfillment of changing business requirements, including web-based technology utilized by over 200 thousand clients globally. A highly effective facilitator possessing the ability to develop standards and coordinate a broad array of resources in migrating existing to new technology while maintaining continuity of operations. Career highlighted by training, experience, and accomplishment in the following areas:

Information Technology

Complete life cycle experience in organizing and directing the design, development, and implementation of systems and enhancements to fulfill internal operating requirements and facilitate improved efficiency.

Communicated with management of internal departments/business units to ascertain functional requirements of systems to be developed or modified and accelerate technology development and implementation

Exercised authority over the planning, organization, integration, and completion of information services projects, including development of technology supporting operations within multiple call centers, maintenance of LAN

s (Local Area Networks) critical to users, and conversion of existing technology of legacy systems

Estimated resource requirements and established service/delivery time-frames associated with various projects...

Managed technical development efforts, controlling the efforts of project teams comprised of technical professionals and external product/service providers in achieving established objectives within prescribed budgetary, quality, and scheduling objectives...

Conducted meetings and presentations to secure feedback, effect resolution of technical issues, build consensus, and/or present project-related information to users, colleagues, and management...

.

Operations

Notable experience in providing managerial support and guidance to operations and personnel.

Evaluated operational issues and developed strategic and tactical plans to guide information systems development and project completion

Instituted quality initiatives and ensured operational compliance with established performance, quality, and related standards

Formulated and administered capital and expense budgets of $89.0 million; controlled expenditures while maximizing available resources

Managed recruitment, selection, assignment, training, and retention of qualified personnel. Developed and maintained a focused support structure of 850 employees and 200 contractors, both domestically and internationally

Technical Summary

IBM Mainframes Databases DB2 and SQ Windows XP/7 Microsoft Office Suite Microsoft Back Office CALS Exchange and Lync LotusNotes Thin Clients and Tablet Apple and Android device management GOOD technology support

Stephanie Pomykacz Page Two Experience Selected Accomplishments

Verizon, Philadelphia, Pennsylvania 2007 to Present

Vice President, End User Support (04/07 to Present)

Oversee support of over 150,000 desktops in the Verizon footprint both domestically and internationally.

Oversee Help Desk Operations for all Verizon business units supporting over 240,000 users in the enterprise.

Facilitate and manage all information technology change management, systems availability and outage crisis management for Verizon Information Technology.

Provide senior executive support to management team in Basking Ridge including all activities associated with confidential activities such as board meetings.

Successfully implemented technology upgrades to environment in conjunction with email, instant messaging, and desktop refresh and operating system migrations from Windows XP to W7.

Verizon Wireless, Bedminster, New Jersey 1997 to 2007

Executive Director, Desktop Services (10/98 to Present)

Orchestrated successful migration of more than 8,000 desktops and approximately 400 servers from Banyan to NT, a project which, in part, demanded the conversion of e-mail service from Banyan Mail to Outlook/Exchange.

Organized and directed development projects resulting in the establishment of new Customer Call Center in the Southeast region, six weeks prior to deadline.

Sourced and negotiated favorable terms of contractual agreements with vendors of hardware and software, such as HP, Microsoft.

Assured optimum functioning of 1,900 client desktops and 50 servers in corporate headquarters locations. Developed procedures successful in reducing routine maintenance and trouble tickets from an average of 300 weekly to less than 100 within three-month timeframe.

Created Desktop Maintenance Methodology model, which utilizes SMS 2.0 and SureSync software distribution and incorporates desktop TCO (Total Cost of Ownership) into maintenance expenditures.

Staff Director, Implementation (08/97 to 10/98)

Maintained authority over a project which culminated in timely and cost-effective conversion of multiple markets into the VISION billing system. Designed, developed, and implemented release management into the system, including short and long term development initiatives.

Monitored operation of the VISION system through an external vendor. Researched and resolved audit items relative to the VISION application. Participated in project to bring Billing System functions in-house from external vendor.

.

Decreased maintenance tickets from 1,200 to less than 600 weekly within six-month timeframe.

Created and activated a project plan that resulted in compliance with Y2K criteria, with respect to the VISION application.

Bell Atlantic, Philadelphia, Pennsylvania 1985 to 1997

Manager, SaleService Negotiation Systems (SSNS) (1991 to 1997) Managed 20 employees and coordinated 6 teams engaged in development and implementation of BI-monthly maintenance releases for the Customer Care System benefiting approximately 6,000 users. Included incorporation of competitive checklist initiatives such as Phase I of LNP (Local Number Portability), and 2-PIC (Inter/Intra Lata carrier negotiation). Integration of Project Livewire (addressing, date due and telephone number assignment) capabilities into the Customer Care applications.

Stephanie Pomykacz Page Three Experience Selected Accomplishments

Manager, Asset and Investment Systems (1987 to 1991)

Coordinated and oversaw the efforts of 15 technical analysts who designed and developed on-line and batch Standard Financial Systems application in support of Bell Atlantic

s property records system.

Specialist, Asset and Investment Systems (1985 to 1987)

Bell of Pennsylvania, Philadelphia and Upper Darby, Pennsylvania 1978 to 1985

Specialist, Asset and Investment Systems (1983 to 1985)

Analyst, Auditing, Claims and Security (1981 to 1983)

Associate, Disbursement Accounting

Education Professional Development

Participated in Degree Program: Bachelor of Science, Management, Drexel University

Certificate in Programming from Technical Trade Institution

Completed courses in technical, managerial, and project management disciplines sponsored by Verizon

References Available Upon Request

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